📖 Today’s lesson
Lesson 12: Ask what the score is not showing.
Modern assistants can read charts and tables. Point one at your engagement results and it will describe them — the skill is asking the questions that go past description.
Why this matters: "Engagement is up three points" can mean things improved, or that the unhappiest people left before the survey ran. Those are opposite stories and an exec team cannot tell them apart. Knowing which one you are holding is what makes you worth listening to. Notably, 56% of HR functions do not formally measure their AI investments either (SHRM, 2026) — the same discipline applies to your own tools.