This is a full-time internal role at our partner, open to candidates based in India only. You will work directly as part of our partner's team.
About the role
our partner is looking for a Customer Experience Operations specialist to own how experts experience our platform end to end. You will be required to get things done by coordinating several owners across Engineering, Operations, Product and Talent Success, and making sure problems that cross teams actually get fixed.
What you'll do
Own cross-functional workstreams that affect the expert experience, from onboarding and support to payments and project matching
Coordinate several owners across Engineering, Operations and other teams: set priorities, run check-ins, unblock work and hold people to deadlines
Spot expert friction in feedback, support tickets and data, then turn it into clear, prioritized asks with respective teams across timezones
Build and run lightweight processes, dashboards and playbooks that keep work moving without heavy overhead
Use AI tools every day to automate repetitive work, summarize feedback, draft processes and speed up sprint cycles
Report progress and risks clearly to product managers & leadership
Who you are
An operator who gets things done: you have founded or run a startup, or held a high-ownership operations, product ops or chief-of-staff style role
Comfortable leading through influence and coordinating engineers, operators and other stakeholders without formal authority
Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them
Organized and structured, with sound judgment on what matters most
A clear, concise writer and communicator
Comfortable with ambiguity and a fast-moving startup environment
Nice to have
Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions
Comfort with data: SQL, spreadsheets or BI tools
Experience building internal tools or workflows with no-code or AI tooling
Location: India.
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