Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: September 12, 2026

Zekai (zekaiwork.com) is a free directory of AI tools. Alongside the free directory we sell a small number of paid services to the companies behind those tools. This page explains, in plain terms, what you can cancel, what you can get refunded, and how to ask. If anything here is unclear, email [email protected] and we will answer before you buy.

1. Who You Are Buying From

Paid services on Zekai are provided by Zekai (zekaiwork.com). Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles payment, billing enquiries, invoicing and tax, and will appear on your card or bank statement rather than “Zekai”. Paddle’s own buyer terms apply to your purchase in addition to this policy. Refunds are requested from us or from Paddle, and are issued through Paddle to your original payment method.

2. What We Sell

Submitting a tool to Zekai is free and always will be. A free submission costs nothing, so there is nothing to refund. Our paid services are:

Current prices are shown on our Pricing and Advertise pages. The price you see at checkout is the price you pay.

3. 14-Day Money-Back Guarantee

If you are not satisfied with any paid Zekai service, tell us within 14 days of your first payment and we will refund it in full. No forms, no explanation required. This applies to one-time purchases and to the first payment of any subscription. Email [email protected] from the address used for the order, or reply to your Paddle receipt.

4. Cancelling a Subscription

You can cancel any subscription at any time. There is no cancellation fee and no minimum term. To cancel, use the link in your Paddle receipt or email [email protected]. Cancellation stops all future charges. Your placement, verified badge or Pro features stay live until the end of the period you have already paid for — you keep what you paid for.

5. Renewals

Subscriptions renew automatically until cancelled. You will receive an advance email notice before each renewal. If a renewal charge goes through and you did not intend to renew, tell us within 7 days of the charge and we will refund that renewal in full, provided the new period has not been substantially used.

6. Annual Plans

Annual plans are discounted (two months free). If you cancel an annual plan after the 14-day guarantee window has closed, we refund the unused whole months remaining, calculated on the amount you actually paid rather than the monthly list price. Our pricing promises no lock-in, and this is what that means in practice.

7. Custom Professional Services

Audits, localization projects and market-entry sprints are bespoke work, quoted and scheduled individually. For these:

• Cancel before work begins — full refund.
• Cancel after work begins — we refund the portion of the fee covering work not yet performed. Work already delivered to you is not refundable.
• If we miss an agreed delivery date by more than 10 business days for reasons within our control, you may cancel and receive a full refund.

8. If We Fail to Deliver

Beyond the guarantee above, you are entitled to a refund whenever we do not deliver what you paid for:

• Fast-track submission — if your listing is not live within 2 business days of you supplying the required information, you may request a full refund.
• Placements and Pro features — if a paid placement does not appear as described for any part of a billing period, we refund or credit that period pro rata.
• Site unavailability — extended downtime affecting your placement is refunded pro rata on request.

9. What We Cannot Refund

Zekai’s editorial independence is the reason our listings are worth anything, so it is not for sale:

• Editorial outcomes. Paid services buy placement, visibility and the ability to keep your listing accurate. They never buy a Zekai Score, a verdict, a ranking, a review’s tone, or removal of criticism. A score or review you disagree with is not grounds for a refund. If a review contains a factual error, we correct it free of charge under our Corrections & Content Removal Policy — that is a correction, not a refund matter.
• Results. We sell placement in front of a defined audience, not a guaranteed number of clicks, leads, signups or sales. Commercial performance is not a refund ground.
• Free listings. Nothing was paid, so nothing is refundable. To have a free listing corrected or removed, use the Corrections & Content Removal Policy — that is always free.
• Abuse. We may decline refunds where a service was obtained through false information, or where the same buyer repeatedly purchases and refunds the same service.

10. How to Request a Refund

Email [email protected] with:

• The email address used for the order, and your Paddle order or receipt number if you have it;
• Which service you are refunding or cancelling;
• Optionally, what went wrong — helpful to us, never required.

We reply within 5 business days and approve eligible refunds immediately. Refunds are issued through Paddle to your original payment method and typically appear within 5–10 business days, depending on your bank.

11. Chargebacks

If something has gone wrong, please email us before opening a chargeback with your bank. A chargeback takes weeks and freezes the account; an email to [email protected] usually resolves the same issue the same week. We have a refund policy precisely so you never need one.

12. Your Statutory Rights

Nothing in this policy limits or replaces mandatory consumer rights you hold under the law of your country of residence, including any statutory right of withdrawal for consumers in the EU and UK. Where such rights apply, they apply in addition to the guarantee described above, and where our policy is more generous, our policy applies.

13. Changes to This Policy

We may update this policy. The “Last updated” date above reflects the current version, and the terms in force at the time of your purchase are the ones that apply to it.

Contact

Zekai — zekaiwork.com
Billing and refunds: [email protected]
General enquiries: [email protected]
See also our Terms of Service and Privacy Policy.