About this role
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Are you a benefits professional — plan design, payer and claims operations, or benefits regulatory and compliance? Our client is developing AI-generated benefits-navigation content, and needs experienced benefits professionals to validate it.
In this role, you'll:
Review and validate evaluation rubrics for accuracy and real-world relevance
Assess AI-generated benefits-navigation scenarios used to inform a synthetic dataset
Identify inaccurate, unrealistic, ambiguous, or potentially harmful guidance
Recommend improvements based on real-world benefits administration experience
You're a strong fit if you:
Have substantial experience in benefits administration, benefits navigation, or healthcare coverage — Must Have
Bring a strong understanding of Medicare and/or Medicaid — Must Have
Know common customer questions, service workflows, and escalation practices — Must Have
Can tell general educational guidance from situations needing a licensed, legal, clinical, or plan-specific referral
Strongly preferred:
Employer-sponsored group benefits or health and welfare administration
Benefits navigation, advocacy, or benefits-related customer service
Quality assurance, rubric development, or content validation
Experience reviewing AI-generated or synthetic customer-service content
This is a non-clinical review role — likely not the right fit if your background is primarily hands-on clinical care.
Details:
Remote, hourly, $70/hour
Application includes a short domain-expert interview
This is a 100% remote contract role. Applicants must be located in: United States.
