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Made in BR Brazil AI for Customer Service

Blip (Take Blip) — AI for Customer Support & Experience

Orchestrate complete conversational journeys across all channels to turn every customer interaction into a measurable business result at enterprise scale.

Integrate human support with AI agents, automate workflows, and handle payments directly within the chat on channels like WhatsApp, Instagram, and web.

Best forAI for Customer Service
DifferentiatorOrchestrates the full customer journey with a blend of no-code tools and developer APIs.
ProofCase study with Stellantis shows 80% resolution rate and +77.1% NPS.
Explore Blip (Take Blip)
Pricing on request
7.7 Zekai
Enterprise Conversational AI
AI for Customer Support & Experience
Ease of Use
7.0
Accuracy
8.2
Value
7.0
Time Saving
8.2
OmnichannelAI Agent BuilderAnalyticsHuman HandoverNo-Code
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 7, 2026
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Zekai Verdict

What is it?
Blip is a conversational AI platform designed for enterprise-scale customer support and experience teams.
Best for
This tool is best for large enterprises looking to build, manage, and scale complex, omnichannel conversational AI…
Not ideal for
Pricing is not public, suggesting a high-cost, enterprise-focused sales process.
Price
Pricing on request
Zekai Score
7.7/10
Visit official site ↗Compare alternatives →Why this score →
⭐ Today's SpotlightDeepL★ 9.4/10Vapi★ 9.2/10Retell AI★ 9.1/10Intercom★ 9.0/10Sierra★ 8.8/10Gorgias★ 8.8/10Voiceflow★ 8.8/10Be the next sponsor →
Hand-scored by Zekai

Top AI for Customer Support & Experience picks

#1DeepL★ 9.4/10#2Vapi★ 9.2/10#3Retell AI★ 9.1/10
See all 134 AI tools for Customer Support →
⚡ Quick answer

For large-scale customer support operations, Blip (Take Blip) is a leading AI platform. It excels at orchestrating complete, omnichannel conversational journeys on channels like WhatsApp and Instagram. Case studies with companies like Stellantis prove its ability to achieve over 80% automated resolution and significantly boost NPS, making it ideal for enterprises seeking measurable business results from their support automation.

CategoryConversational AI Platform
Best ForEnterprise-scale omnichannel customer support
Price FromPricing on request
FreeNo
DifferentiatorOrchestrates the full customer journey with a blend of no-code tools and developer APIs.
ProofCase study with Stellantis shows 80% resolution rate and +77.1% NPS.
Rating7.7/10
📖 About Blip (Take Blip)
How It Works

Your workflow, automated

1
Map Customer Journeys & Integrate Channels
Connect all your customer touchpoints, from WhatsApp and Instagram to your website chat, into a single orchestrated platform.
2
Build Conversational Flows with AI
Use the no-code Builder or AI Studio to create automated responses, define logic, and connect to knowledge bases for intelligent answers.
3
Deploy, Monitor, and Optimize
Launch your intelligent contact, monitor performance with real-time analytics, and manage seamless handovers between AI and human agents.
Ready to automate your workflow with Blip (Take Blip)?
Explore Blip (Take Blip) →
Real Impact

Before & After

❌ Before

Support teams are overwhelmed by high volumes of repetitive queries across multiple channels.

Low FCR, high agent burnout
✅ After

Automated, intelligent conversations handle most queries, freeing agents for high-value tasks and improving CX.

80%+ automated resolution rate
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Orchestrate Conversational Journeys

Orchestrate complete conversational journeys to transform every interaction into measurable business results. Guide customers from first contact through post-sale support using intelligent conversations.

AI Agent for Customer Experience

Implement an AI Agent to transform the customer experience. Use AI to convert manuals into conversations and provide real-time tracking for inquiries.

Smart Customer Service on WhatsApp

Enhance customer service on WhatsApp with intelligent automation. Increase repeat purchases by up to 25% through seamless and effective conversational flows.

AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations
Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: `[[USER_ISSUE_SUMMARY]]`. 2. Confirm receipt of their ticket and provide the ticket ID: `[[TICKET_ID]]`. 3. State our standard re…
Prompt 02 Request More Information (Politely)
The user's request about `[[TICKET_TOPIC]]` is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed. List these as bullet points: * `[[R…
Prompt 03 Answer a
Generate a step-by-step guide answering the user's question: `[[USER_QUESTION]]`. The user is on the `[[USER_PLAN_LEVEL]]` plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2. Use a numbered list for…
See all 25 AI prompts for Customer Support →
Social Proof

Trusted by professionals

Ease of Use
7.0
Accuracy
8.2
Value
7.0
Time Saving
8.2

"The ability to orchestrate our entire support journey across WhatsApp and web chat has been transformative. We're not just deflecting tickets; we're resolving issues and even processing payments in one continuous conversation."

David R., Head of CX · June 2026

"The ROI is clear. We've reduced our average handling time significantly, and the analytics dashboard gives us the visibility we need to manage both our AI and human agent performance effectively. A true enterprise solution."

Maria S., Operations Director · May 2026

"It's incredibly powerful for large-scale automation, but the learning curve was steep for our non-technical team. It's definitely overkill for smaller departments and requires dedicated resources to manage properly."

Chris T., Support Manager · June 2026

"The hybrid model is Blip's killer feature. Our AI handles the majority of inquiries, but the handover to a live agent is seamless. Our customers get quick answers, and our agents can focus on the tough cases."

Angela B., Digital Experience Lead · April 2026
See Plans & Pricing →
Connects With

Blip (Take Blip) integrations

CRM systems (via API) ERP systems (via API) WhatsApp Instagram Facebook Messenger Apple Messages for Business Google RCS Microsoft Teams Telegram SMS Email
Setup complexity: Enterprise-focused
Blip is a conversational AI platform designed for enterprise-scale customer support and experience teams. It enables you to orchestrate complete customer journeys across channels like WhatsApp, Instagram, and web chat, from initial contact to post-sale support. The platform combines AI agents, human-in-the-loop workflows, and data analytics to improve resolution rates and drive business outcomes.
Comparison

Best Blip (Take Blip) alternatives

Blip vs. Intercom: Blip is built for deep, enterprise-scale process orchestration, particularly strong in the LATAM market and on WhatsApp. It's ideal for complex, multi-step journeys that require heavy integration with backend systems and a mix of no-code and developer tools. Choose Blip for large-scale, bespoke conversational automation. Intercom, while also a powerful enterprise player, offers a more out-of-the-box solution with a stronger focus on sales and marketing engagement loops and a more productized, user-friendly interface. Choose Intercom if your primary goal is a unified platform for support, marketing, and sales with less custom development.

The decision

Is Blip (Take Blip) worth it?

Return on investment
Given the platform is tailored for enterprise, achieving a 94% reduction in service time, as seen with Banco Arbi, can translate into significant operational savings, justifying the custom enterprise pricing.
Built for
Customer Support Managers, CX Leaders, and Operations Directors in enterprise-level companies, particularly in retail, finance, services, and education.
Effort to adopt
Enterprise-focused
Compliance
The platform holds ISO 27001 certification, a key international standard for information security management. Other compliance postures like GDPR/HIPAA are not publicly documented — verify with vendor.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
This tool is best for large enterprises looking to build, manage, and scale complex, omnichannel conversational AI workflows that integrate deeply with existing business systems.
In-Depth Overview
For a Customer Support leader, Blip provides the framework to move beyond simple chatbots and orchestrate the entire customer journey at an enterprise level. The platform's strength is its omnichannel capability, allowing you to manage conversations on WhatsApp, Instagram, Apple Messages, and your own site from a single hub. This isn't just about deflection; it's about resolution. Case studies prove its impact: Stellantis achieved an 80% resolution rate and a 77.1% NPS increase by automating its service manual on WhatsApp. Blip empowers both technical and non-technical teams. Your support ops can use the no-code, drag-and-drop 'Builder' to create and modify flows, while developers can leverage APIs and SDKs for deep integration with your existing CRMs and ERPs. The platform also provides distinct analytics modules to track bot performance and human agent productivity separately, giving you a clear view of your entire operation. With ISO 27001 certification and the ability to process payments in-chat, it’s a secure, end-to-end solution for modernizing support.

Key Use Cases

🛠️
Automate High-Volume Inquiries and Improve Resolution Rates
Support Operations Manager
Deploy an AI agent on WhatsApp to handle common requests like order tracking or product manual questions, freeing up human agents for complex issues. Use the platform to seamlessly hand over conversations when needed.
Achieved 80% first-contact resolution via automation.
✓ Pros
Manages the entire customer journey from attraction to conversion.
Extensive channel support including WhatsApp, Instagram, and Apple Messages.
ISO 27001 certified, demonstrating a strong security posture.
Flexible platform with both no-code tools and advanced APIs/SDKs.
Proven enterprise case studies with significant metric improvements (NPS, resolution time).
· Cons
Pricing is not public, suggesting a high-cost, enterprise-focused sales process.
Platform may be too complex for small businesses or simple use cases.
No free tier or trial available for self-service evaluation.
⚡ Editorial Verdict

Blip is a powerful, enterprise-grade platform for orchestrating sophisticated conversational AI across numerous channels. Its strength lies in its comprehensive journey management and robust integrations, backed by strong security credentials. The main trade-off is its clear focus on large-scale operations, meaning it may be overly complex and costly for small to medium-sized businesses.

See all 369 AI tools for Customer Support → Browse the AI Directory →
Questions & Answers

Frequently asked questions

What is Blip (Take Blip)?

+
Blip is a conversational platform that helps businesses orchestrate complete customer journeys to achieve measurable results. It manages the full cycle from attracting and engaging customers to converting and retaining them, using AI that learns from every interaction.

Can Blip integrate with my company's existing CRM and ERP systems?

+
Yes, integration flexibility is a core feature. Blip can connect to your CRM, ERP, or other business systems via its APIs and SDKs, enabling real-time data synchronization and updates within the conversational flow.

What channels does Blip support for customer communication?

+
Blip supports a wide range of channels, including Meta channels (WhatsApp, Instagram, Facebook Messenger), Apple Messages for Business, Google RCS, SMS, Email, Telegram, Microsoft Teams, and a proprietary Blip Chat for your website or app.

Do I need programming skills to build a chatbot with Blip?

+
No. The platform includes a visual, drag-and-drop interface called 'Builder' that allows non-technical users to create and manage robust conversational flows. However, advanced customization is also possible for development teams using APIs and SDKs.

Is Blip suitable for a small customer support team?

+
Blip is primarily designed for enterprise companies operating at scale. While powerful, its complexity and likely cost structure may make it less suitable for small teams or businesses with simpler needs.

How does Blip ensure data security and compliance for customer interactions?

+
Blip maintains rigorous security standards and is ISO 27001 certified, one of the leading international standards for information security. It also partners with major technology companies like Meta, Google, and Apple to ensure compliance and security.

Last reviewed:

Plans & Pricing

Blip (Take Blip) pricing and plans

Pro
Pricing on request
Pricing is available via a sales consultation and is tailored for enterprise-scale operations. No public pricing is listed.
Start Pro Plan
Enterprise
Pricing on request
Tailored for teams and large organisations.
Contact Sales

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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Free guide

Take it with you

  • What is Conversational AI & Why It Matters for CX
  • Mapping Your Customer's Primary Communication Channels
  • The Power of Hybrid Support: Blending AI and Human Agents
  • Key Metrics to Track for Conversational AI Success (NPS, FCR, TTR)
  • Integrating Your Chatbot with a CRM for a 360-Degree View
+3 more steps inside the guide
Send me the full guide

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About Blip (Take Blip)

Full Description

Blip is a conversational AI platform designed for enterprise-scale customer support and experience teams. It enables you to orchestrate complete customer journeys across channels like WhatsApp, Instagram, and web chat, from initial contact to post-sale support. The platform combines AI agents, human-in-the-loop workflows, and data analytics to improve resolution rates and drive business outcomes.

Editorial Verdict

Blip is a powerful, enterprise-grade platform for orchestrating sophisticated conversational AI across numerous channels. Its strength lies in its comprehensive journey management and robust integrations, backed by strong security credentials. The main trade-off is its clear focus on large-scale operations, meaning it may be overly complex and costly for small to medium-sized businesses.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Blip (Take Blip) unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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