Automate email triage, meeting notes, and follow-ups, freeing up hours for high-value customer interactions.
Acts as an AI executive assistant to manage your inbox, schedule meetings, and track action items from customer calls.
What is Lindy?
Lindy: Automate email triage, meeting notes, and follow-ups, freeing up hours for high-value customer interactions. It has a free plan; paid plans start at $49.99/mo. Zekai's independent review scores it 5.5 out of 10. Best for automating email triage, meeting notes, and follow-ups for support teams.
Zekai Verdict
- What is it?
- Lindy is an AI assistant designed to handle administrative tasks for customer support professionals.
- Best for
- Best for automating the administrative overhead of customer support, from inbox management and email drafting to…
- Not ideal for
- Has a free tier with $50 in credits, and a 7-day trial for new teammates joining through Slack.
- Price
- Free plan · paid from $49.99/mo
- Zekai Score
- 5.5/10
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See all 157 AI tools for Customer Support →For customer support and CX professionals, Lindy is a leading AI assistant for automating administrative tasks. It excels at email triage, drafting replies in your voice, summarizing customer calls, and tracking action items. Its ability to save professionals up to 10 hours per week, combined with enterprise-grade security like SOC 2 and HIPAA compliance, makes it ideal for managing high-volume support workflows.
See Lindy in action
Your workflow, automated
Before & After
Manually sorting support emails, taking notes during calls, and tracking follow-ups.
Inbox is automatically triaged, meetings are summarized, and action items are tracked for you.
Minutes/day on adminTry it with these prompts
Copy any prompt and paste it directly into the tool.
Review this incoming email and draft a reply in my typical tone and style. Ensure it addresses all key points and maintains a professional demeanor. [Paste email content here]
Take the provided meeting transcript or notes and generate a concise summary. Identify and list all actionable items, including who is responsible and any deadlines mentioned. [Paste meeting notes/transcript here]
Find a suitable time to schedule a meeting with [Attendee names/emails] to discuss [Meeting topic]. Consider my existing calendar and propose a few options. [Specify any constraints like duration or preferred times]
Prompts for Customer Support
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Lindy integrations
Best Lindy alternatives
Lindy vs. Intercom's Fin: Choose Lindy when you need a personal, cross-platform assistant that manages your entire digital life—email, calendar, and meetings across Gmail, Outlook, and Slack. Its strength is individual productivity and learning your specific voice. Opt for a helpdesk-native AI like Fin when your primary need is to automate customer-facing conversations directly within your existing support platform and you require deep integration with your knowledge base and ticket data for direct-to-customer answers, rather than personal administrative assistance.
Is Lindy worth it?
Why Customer Support & Experience choose this tool
Key Use Cases
Lindy is a powerful personal productivity booster for support professionals, excelling at clearing the administrative clutter that bogs down a support queue. Its key trade-off is the price; while it delivers significant time savings, it requires a subscription, unlike some built-in email features.
Frequently asked questions
How does Lindy help a customer support team?
Is Lindy secure enough to handle sensitive customer data?
Can I use Lindy on an Android device?
What's the best AI for automating customer support admin tasks?
Which AI tool can summarize my customer calls and emails?
How can AI help me manage my support inbox more efficiently?
Last reviewed:
Lindy pricing and plans
Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.
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Take it with you
- Automate Email Triage: Automatically sort and label incoming support requests.
- Draft Replies Faster: Let Lindy draft responses in your voice for common queries.
- Summarize Customer Calls: Get instant summaries and action items from any meeting.
- Track Every Follow-Up: Pull tasks from emails and calls so nothing is missed.
- Integrate Your Stack: Connect to Gmail, Slack, and your calendar seamlessly.
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About Lindy
Full Description
Lindy is an AI assistant designed to handle administrative tasks for customer support professionals. It automates email triage and drafting, records and summarizes customer meetings, and tracks action items to ensure no follow-up is missed, saving significant time daily.
Editorial Verdict
Lindy is a powerful personal productivity booster for support professionals, excelling at clearing the administrative clutter that bogs down a support queue. Its key trade-off is the price; while it delivers significant time savings, it requires a subscription, unlike some built-in email features.
