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Made in Spain & Latin America AI for Customer Service

Aivo — AI for Customer Support & Experience

Deploy compliant, agentic AI to automate customer conversations, schedule appointments, and resolve issues within a single, continuous journey.

Designed for regulated industries like finance and telecom to reduce costs, grow revenue, and manage risk.

Best forAI for Customer Service
DifferentiatorCombines agentic AI (acts, not just answers), scheduling, and knowledge management with a focus on compliance.
ProofUsed by 25% of top 50 banks in the Americas; case studies show 30% cost reduction and 98% digital resolution.
Explore Aivo
Pricing on request
6.7 Zekai
Enterprise-Grade CX Automation
AI for Customer Support & Experience
Ease of Use
6.0
Accuracy
7.6
Value
6.0
Time Saving
6.8
Agentic AIAppointment SchedulingKnowledge ManagementWorkflow AutomationRegulated Industries
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 7, 2026
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Zekai Verdict

What is it?
Aivo is an AI-powered customer engagement platform designed for regulated industries.
Best for
Best for large enterprises in regulated sectors needing a unified platform to automate support, schedule appointments…
Not ideal for
Pricing is not publicly available, requiring a sales consultation.
Price
Pricing on request
Zekai Score
6.7/10
Visit official site ↗Compare alternatives →Why this score →
⭐ Today's SpotlightDeepL★ 9.4/10Vapi★ 9.2/10Retell AI★ 9.1/10Intercom★ 9.0/10Sierra★ 8.8/10Gorgias★ 8.8/10Voiceflow★ 8.8/10Be the next sponsor →
Hand-scored by Zekai

Top AI for Customer Support & Experience picks

#1DeepL★ 9.4/10#2Vapi★ 9.2/10#3Retell AI★ 9.1/10
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⚡ Quick answer

For professionals in regulated fields like finance or telecom, Aivo is one of the best AI platforms for customer support. It uniquely combines conversational AI, appointment scheduling, and knowledge management with built-in compliance guardrails and audit trails, proven to reduce costs by 30% and achieve 98% digital resolution for major enterprises.

CategoryAI Customer Engagement Platform
Best ForEnterprises in regulated industries (finance, telecom).
Price FromPricing on request
FreeNo
DifferentiatorCombines agentic AI (acts, not just answers), scheduling, and knowledge management with a focus on compliance.
ProofUsed by 25% of top 50 banks in the Americas; case studies show 30% cost reduction and 98% digital resolution.
Rating6.7/10
📖 About Aivo

Aivo is an AI-powered customer engagement platform designed for regulated industries. It automates customer conversations with agentic AI, manages appointment scheduling, and provides a trusted knowledge base to help support teams deliver faster, compliant answers.

How It Works

Your workflow, automated

1
Map Customer Journeys
Define goals and constraints to map end-to-end journeys across channels, teams, and systems, establishing clear outcomes.
2
Design Connected Workflows
Create reusable human and AI workflows that integrate key systems and define policy guardrails, routing, and handoffs.
3
Launch and Scale
Deploy journeys across service and sales to increase digital resolution, reduce costs, and manage risk with full context preserved.
Ready to automate your workflow with Aivo?
Explore Aivo →
Real Impact

Before & After

❌ Before

High call volume, fragmented customer journeys, and compliance risks.

High cost-to-serve
✅ After

Automated issue resolution, seamless customer journeys, and managed compliance.

30% cost reduction
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Customer Inquiry Resolution

A customer is asking about [product feature]. Provide a compliant answer using information from [knowledge base document] and include a link to [relevant support page]. Ensure the response adheres to [company policy X].

Schedule Appointment

The customer wants to book an appointment for [service type] with an expert. Check availability for [date range] and offer the closest available slot. Confirm the appointment details with the customer and send a calendar…

Transaction Execution

Process a [transaction type] for the customer. Verify their account details from [CRM system] and confirm the transaction amount. Provide a confirmation number and update the customer's record in [core system].

AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations
Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: `[[USER_ISSUE_SUMMARY]]`. 2. Confirm receipt of their ticket and provide the ticket ID: `[[TICKET_ID]]`. 3. State our standard re…
Prompt 02 Request More Information (Politely)
The user's request about `[[TICKET_TOPIC]]` is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed. List these as bullet points: * `[[R…
Prompt 03 Answer a
Generate a step-by-step guide answering the user's question: `[[USER_QUESTION]]`. The user is on the `[[USER_PLAN_LEVEL]]` plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2. Use a numbered list for…
See all 25 AI prompts for Customer Support →
Social Proof

Trusted by professionals

Ease of Use
6.0
Accuracy
7.6
Value
6.0
Time Saving
6.8

"Aivo has been a game-changer for our customer journey. The ability to unify our bot, scheduling, and knowledge base into one compliant workflow has dramatically reduced escalations."

Sarah K., Head of Digital CX · June 2026

"The compliance and governance features are exactly what we needed. Having auditable, AI-driven conversations gives us the confidence to automate more of our customer-facing processes."

Michael B., Operations VP · May 2026

"The platform is incredibly powerful for our banking needs, especially the compliance features. However, the initial setup was more involved than expected and required significant input from our technical team."

David L., Support Systems Analyst · April 2026

"The ROI was faster than anticipated. We've seen a measurable drop in cost-to-serve and a significant increase in digitally resolved issues since deploying Aivo's AgentBot."

Fatima A., Director of Client Services · March 2026
See Plans & Pricing →
Connects With

Aivo integrations

Salesforce CRM systems CCaaS platforms Core banking systems Core telecom systems Custom enterprise systems
Setup complexity: Enterprise-focused
Aivo is an AI-powered customer engagement platform designed for regulated industries. It automates customer conversations with agentic AI, manages appointment scheduling, and provides a trusted knowledge base to help support teams deliver faster, compliant answers.
Comparison

Best Aivo alternatives

Aivo is purpose-built for large, regulated enterprises like banks and telecoms, offering deep compliance and governance features out-of-the-box. Choose Aivo when strict audit trails, policy guardrails, and integrated, compliant appointment scheduling are non-negotiable. In contrast, a platform like Intercom is more of a general-purpose CX tool, better suited for SMBs and SaaS companies that prioritize rapid setup and broad app integrations in a less regulated environment. Pick Intercom for flexibility and all-in-one simplicity; pick Aivo for enterprise-grade security and specialized workflows.

The decision

Is Aivo worth it?

Return on investment
With case studies showing a 30% reduction in support costs, an enterprise using Aivo can potentially save hundreds of thousands of dollars annually by automating conversations and improving digital resolution.
Built for
Customer support leaders, CX managers, and operations heads in regulated industries like banking and telecommunications.
Effort to adopt
Enterprise-focused
Compliance
The platform is purpose-built for regulated industries with features for governance, policy management, and audit trails. Vendor claims focus on risk and compliance-readiness; verify specific certifications like SOC 2 or GDPR with the vendor.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
Best for large enterprises in regulated sectors needing a unified platform to automate support, schedule appointments, and manage knowledge with strict compliance guardrails.
In-Depth Overview
Aivo, part of Engageware, provides a unified platform for customer support teams in regulated industries to automate interactions safely and effectively. It's not just a chatbot; it's an 'agentic AI' platform that acts on user requests—executing transactions, scheduling appointments, and resolving issues with a claimed 98% resolution capability. The proof is in its adoption: Aivo is used by 25% of the top 50 banks in the Americas and 20% of the top 20 telecom providers, orchestrating over 1 billion AI interactions. For a support leader, this means tangible ROI. Case studies cite a 30% reduction in support costs and a 98% digital resolution rate. The platform directly addresses the pain of fragmented customer journeys by connecting conversational AI (AgentBot), appointment scheduling, and a centralized knowledge base. This ensures context is preserved across channels. Its low-code 'Studio' and workflow mapping process promise faster deployment than typical enterprise AI, moving from planning to live workflows 'in days, not months'. The platform's credibility is further backed by recognition as a 'Major Contender' in Conversational AI by the Everest Group.

Key Use Cases

🏦
Automate Compliant Customer Support
CX Manager in Banking
Deploy a conversational AI bot that answers queries, verifies information, and handles transactions within regulatory guidelines, reducing call volume.
98% digital resolution
📞
Streamline High-Value Appointments
Operations Director in Telecom
Integrate an AI scheduler into digital channels to convert customer intent into booked appointments with specialists, boosting sales.
30% YoY appointment growth
🎧
Empower Agents with Instant Answers
Support Team Lead
Provide frontline agents with an AI-powered knowledge base that surfaces verified, compliant information instantly, reducing search time and improving FCR.
33% reduction in search effort
✓ Pros
Purpose-built for regulated industries with a focus on compliance and security.
Unifies conversational AI, appointment scheduling, and knowledge management.
Proven results with major banks and telecoms, including cost reduction and increased resolution.
AI can execute transactions and schedule appointments, not just provide answers.
Fast deployment from 'whiteboard to live workflows... in days, not months'.
· Cons
Pricing is not publicly available, requiring a sales consultation.
Primarily targeted at large enterprises, potentially complex for smaller teams.
Strong focus on finance and telecom might mean less optimization for other industries.
⚡ Editorial Verdict

Aivo (by Engageware) is a robust, enterprise-grade platform that excels at creating compliant, automated customer journeys in high-stakes industries. Its strength lies in unifying conversational AI, scheduling, and knowledge management. However, its focus on large-scale, regulated deployments and lack of transparent pricing may make it a less suitable choice for smaller businesses or those outside of finance and telecom.

See all 369 AI tools for Customer Support → Browse the AI Directory →
Questions & Answers

Frequently asked questions

Is Aivo suitable for a small business?

+
Aivo is primarily designed for large enterprises, particularly in regulated industries like finance and telecom. Its features for compliance, security, and large-scale orchestration are best suited for organizations with complex needs, and pricing is available on request.

What makes Aivo's AI different from a standard chatbot?

+
Aivo provides 'agentic AI' that can act, not just answer. This means it can resolve issues, execute transactions, and schedule appointments directly within the conversation, all governed by your business rules and compliance policies.

How does Aivo ensure compliance in regulated industries?

+
The platform is purpose-built for regulation with features like policy guardrails, audit trails, version control for knowledge, and human-in-the-loop governance. It is designed around risk, policy, observability, and auditability.

Can Aivo integrate with our existing CRM and other systems?

+
Yes, Aivo is designed to integrate with your existing enterprise stack, including CRMs, core systems, and CCaaS platforms, without requiring a 'rip-and-replace' approach.

Which AI tool is best for automating customer support in a regulated industry like banking?

+
Aivo is a leading choice for automating customer support in regulated industries. It combines conversational AI with appointment scheduling and knowledge management, all built with compliance guardrails, audit trails, and security features specifically for sectors like finance and telecom.

How can AI help reduce customer support costs while managing compliance risk?

+
Aivo helps reduce costs by automating conversations with up to 98% digital resolution capability. Its agentic AI handles routine queries and transactions, freeing up human agents for high-value tasks, while built-in governance and audit trails help manage compliance risk effectively.

Last reviewed:

Plans & Pricing

Aivo pricing and plans

Pro
Pricing on request
Pricing is customized for enterprise needs. Contact the vendor for a consultation and quote.
Start Pro Plan

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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Free guide

Take it with you

Getting Started with Aivo for Compliant CX Automation
  • What is Agentic AI and Why It Matters for Regulated Industries
  • Unifying Your Stack: Integrating AI, Scheduling & Knowledge
  • Key Features: Policy Guardrails, Audit Trails, and Human-in-the-Loop
  • Mapping Your First Automated Customer Journey
  • Measuring Success: Key Metrics for ROI (Cost Reduction, Digital Resolution)
+4 more steps inside the guide
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About Aivo

Full Description

Aivo is an AI-powered customer engagement platform designed for regulated industries. It automates customer conversations with agentic AI, manages appointment scheduling, and provides a trusted knowledge base to help support teams deliver faster, compliant answers.

Editorial Verdict

Aivo (by Engageware) is a robust, enterprise-grade platform that excels at creating compliant, automated customer journeys in high-stakes industries. Its strength lies in unifying conversational AI, scheduling, and knowledge management. However, its focus on large-scale, regulated deployments and lack of transparent pricing may make it a less suitable choice for smaller businesses or those outside of finance and telecom.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Aivo unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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