AI tools, scored for your job
Get paid to train AI
Overview How It Works Before & After Try It Reviews Integrations Why This Tool FAQ Top 10 Get Alerts News
Made in PT Portugal AI tools for Customer Support

Automaise — AI for Customer Support & Experience

Automate high-volume customer support inquiries with AI agents for both voice and text channels.

Deploy conversational AI, agent co-pilots, and automated workflows to cut response times and boost resolution rates.

What is Automaise?

Automaise: Automate high-volume customer support inquiries with AI agents for both voice and text channels. No free plan. Zekai scores it 7 out of 10 after independent testing. Best for large support teams automating omni-channel CX.

Best forAI for Customer Service
DifferentiatorUnified platform for conversational AI, agent assist, and workflow automation.
ProofCase studies show 4x agent productivity.
Explore Automaise
7 Zekai
Enterprise-grade CX automation suite.
AI for Customer Support & Experience
Ease of Use
6.8
Accuracy
7.4
Value
6.4
Time Saving
7.2
Conversational AIAgent Co-pilotWorkflow AutomationOmni-channel SupportNo-Code Platform
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 7, 2026
🏷 Is this your tool? Claim this listing →

Zekai Verdict

What is it?
Automaise provides an all-in-one AI platform for customer service operations.
Best for
Best for medium to large customer support organizations looking to implement an end-to-end AI automation solution…
Not ideal for
Pricing is not publicly available and requires a sales call.
Price
Pricing on request
Zekai Score
7/10
Visit official site ↗Compare alternatives →Why this score →
⭐ Today's SpotlightDeepL★ 9.4/10Vapi★ 9.2/10Retell AI★ 9.1/10RingCentral★ 9.1/10Intercom★ 9.0/10ClawCall★ 9.0/10Sierra★ 8.8/10Be the next sponsor →
Hand-scored by Zekai

Top AI for Customer Support & Experience picks

#1DeepL★ 9.4/10#2Vapi★ 9.2/10#3Retell AI★ 9.1/10
See all 150 AI tools for Customer Support →
⚡ Quick answer

For enterprise-scale AI for Customer Support & Experience, Automaise is a leading choice. It provides a comprehensive platform combining conversational AI for voice and chat, agent assistance, and workflow automation. Case studies prove its ability to increase agent productivity by 4x.

CategoryAI Customer Support Platform
Best forLarge support teams automating omni-channel CX.
Free planNo
DifferentiatorUnified platform for conversational AI, agent assist, and workflow automation.
ProofCase studies show 4x agent productivity.
Rating7/10
📖 About Automaise

Automaise provides an all-in-one AI platform for customer service operations. It uses AI agents to automate interactions across voice and text, assist human agents with real-time suggestions, and orchestrate complex back-office workflows.

How It Works

Your workflow, automated

1
Map Customer Journeys
Identify high-volume, repetitive tasks and processes across voice, chat, and back-office operations suitable for automation.
2
Build with No-Code Studios
Use the Automation and AI Studios to create conversational flows, agent assist rules, and end-to-end workflows without writing code.
3
Deploy & Monitor
Go live with your AI agents and monitor performance, providing AI teaching and fine-tuning through the Agent Portal.
Ready to automate your workflow with Automaise?
Explore Automaise →
Real Impact

Before & After

❌ Before

Agents overwhelmed by high call/chat volume and repetitive tasks.

High AHT & FRT
✅ After

Automated handling of routine inquiries and real-time agent assistance.

Up to 4x agent productivity
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Automate customer chat responses

Analyze incoming customer chat messages and generate an appropriate, empathetic response. Ensure the response addresses the customer's query directly and offers a clear next step or resolution.

Assist agent with complex query

Provide real-time assistance to a customer service agent handling a complex issue. Summarize the customer's problem, suggest relevant knowledge base articles, and draft a potential solution.

Categorize and route support tickets

Process incoming support tickets, categorize them based on the issue type, and determine the appropriate department or agent for routing. Aim for high categorization accuracy. [Ticket Content] [Ticket ID]

AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations
Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: [[USER_ISSUE_SUMMARY]]. 2. Confirm receipt of their ticket and provide the ticket ID: [[TICKET_ID]]. 3.
Prompt 02 Request More Information (Politely)
The user's request about [[TICKET_TOPIC]] is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed.
Prompt 03 Answer a
Generate a step-by-step guide answering the user's question: [[USER_QUESTION]]. The user is on the [[USER_PLAN_LEVEL]] plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2.
See all 38 AI prompts for Customer Support →
Social Proof

Trusted by professionals

Ease of Use
6.8
Accuracy
7.4
Value
6.4
Time Saving
7.2
See Plans & Pricing →
Connects With

Automaise integrations

CRM systems CCaaS platforms ERP systems
Setup complexity: Enterprise Suite
Automaise provides an all-in-one AI platform for customer service operations. It uses AI agents to automate interactions across voice and text, assist human agents with real-time suggestions, and orchestrate complex back-office workflows.
Comparison

Best Automaise alternatives

Automaise provides a broader, all-in-one ecosystem covering conversational AI, agent assistance, and back-office workflow automation. Choose Automaise if you need a single platform to overhaul your entire support operation, including complex back-end processes. In contrast, Cresta focuses more deeply on real-time agent assistance and coaching during live conversations. Opt for Cresta if your primary goal is to augment and improve the performance of your existing human agents, rather than building end-to-end automated journeys.

The decision

Is Automaise worth it?

Return on investment
Given its enterprise focus and custom pricing, achieving the claimed 4x boost in agent productivity could deliver significant ROI within a year by deferring new hires.
Built for
Customer support managers, contact center directors, and heads of operational excellence in teams of 10 to 5,000 agents.
Effort to adopt
Enterprise Suite
Compliance
Compliance posture not publicly documented — verify with vendor.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
Best for medium to large customer support organizations looking to implement an end-to-end AI automation solution across voice, chat, and back-office processes.
In-Depth Overview
For customer support leaders, Automaise provides a unified system to tackle inefficiency at every level. Instead of juggling separate tools for conversational AI, agent assistance, and workflows, you get an ecosystem of AI agents. The platform is built on three pillars: Conversational AI for omni-channel virtual assistants on voice and chat; Agent Assist; and AI Workflows to automate processes. The proof is in the metrics from their case studies: a 4x increase in agent productivity. With tools for building tailored automations, you can configure the system to your specific needs, integrating directly with your existing stack to streamline operations rather than adding another silo.

Key Use Cases

🎧
Drastically reduce agent handling time and boost productivity
Contact Center Manager
Deploy Agent Assist to provide real-time answer suggestions and automated summaries during calls and chats. Automate repetitive back-office tasks with AI Workflows to free up agents for high-value interactions.
Up to 60% improvement in Average Handling Time
✓ Pros
Unified platform for conversational AI, agent assist, and workflows.
Supports both voice and text channels, including inbound and outbound calls.
No-code studios allow for customization without deep technical expertise.
Proven results with case studies showing significant improvements in AHT, FRT, and agent productivity.
Integrates with existing CRM and contact center stacks.
· Cons
Pricing is not publicly available and requires a sales call.
Aimed at larger organizations (10-5000 agents), potentially too complex for small businesses.
The breadth of features may present a steep learning curve.
No free trial or free tier is mentioned to test the platform's capabilities.
⚡ Editorial Verdict

Automaise offers a powerful, integrated suite of AI tools that genuinely addresses the full spectrum of customer service automation, from front-line chatbots to back-office workflows. The platform's strength is its unified ecosystem for large-scale operations. However, this enterprise focus means it lacks transparent pricing and may be overkill for smaller teams needing a simple plug-and-play solution.

See all 729 AI tools for Customer Support → Browse the AI Directory →
Questions & Answers

Frequently asked questions

What is Automaise?

+
Automaise is an all-in-one AI platform for customer service operations, providing conversational AI agents, agent assistance tools, and workflow automation solutions to improve efficiency and customer satisfaction.

What kind of tasks can Automaise's AI agents handle?

+
They can handle a wide range of tasks, including answering routine inquiries, processing orders, taking payments, updating customer profiles, nurturing leads, and executing outbound call scripts across voice and text channels.

Does Automaise support voice channels?

+
Yes, Automaise offers an AI Voice Assistant for both inbound and outbound calls, allowing customers to interact naturally to resolve issues, get account updates, or make appointments.

Can Automaise integrate with our existing CRM?

+
Yes, the platform is designed to integrate directly with your existing stack, including CRM, CCaaS, and ERP systems, allowing agents to work within their familiar environments.

Is Automaise suitable for a small customer support team?

+
Automaise is designed for customer service operations at scale. Its comprehensive feature set and custom pricing model are primarily aimed at medium to large organizations.

How does Automaise help improve agent productivity?

+
It improves productivity in multiple ways: by automating high-volume, repetitive inquiries to reduce agent workload, and through its Agent Assist feature which provides real-time contextual information, suggested answers, and summaries to help agents resolve issues faster.

Last reviewed:

Customer Support & Experience

Top 10 AI tools in this category

#1
R
RingCentral
Score: 9.1
#2
C
ClawCall
Score: 9.0
#3
F
Freshdesk
Score: 8.5
#4
F
Ferndesk
Score: 8.5
#5
H
HubSpot Service Hub
Score: 8.5
#6
Q
Qualtrics XM
Score: 8.5
#7
I
IntellAgents.io
Score: 8.4
#8
U
Unbabel
Score: 8.4
#9
S
Salesforce Service Cloud
Score: 8.2
#10
T
Twilio
Score: 8.1
← Previous toolChurnZero★ 7.0/10Next tool →Fini★ 6.9/10
See all 150 AI tools for Customer Support →
Free guide

Take it with you

Getting Started with Automaise: A 3-Step Guide to CX Automation
  • Understand the Automaise Ecosystem: Conversational AI, Agent Assist & AI Workflows.
  • Identify Your Top Automation Opportunities for Maximum ROI.
  • Key Metrics to Track: AHT, FCR, CSAT, and Agent Productivity.
  • Best Practices for Designing Human-Like AI Conversations.
  • How to Use the No-Code Studios to Build and Deploy.
+4 more steps inside the guide
Send me the full guide

Get Automaise deal alerts

Be the first to know when Automaise drops a new discount, adds features, or changes pricing.

Exclusive Automaise discount codes
New feature announcements
Best alternative picks when pricing changes
Zero spam — unsubscribe anytime
🎉
You're subscribed!
We'll notify you when Automaise has a new deal.
Keep reading

More on AI for Customer Support & Experience

Free AI toolsAll Customer Support & Experience toolsTool alternatives
Zekai Blog

Latest AI news

AI for Customer Support
Best AI for Customer Care in 2026: Features and Pricing
Oct 26, 2026
AI for Customer Support
Best AI Agent for Customer Support Automation in 2026
Oct 2, 2026
AI for Customer Support
LG and Microsoft Team Up for Interruptible Voice AI
Sep 30, 2026
AI Directory

About Automaise

Full Description

Automaise provides an all-in-one AI platform for customer service operations. It uses AI agents to automate interactions across voice and text, assist human agents with real-time suggestions, and orchestrate complex back-office workflows.

Editorial Verdict

Automaise offers a powerful, integrated suite of AI tools that genuinely addresses the full spectrum of customer service automation, from front-line chatbots to back-office workflows. The platform's strength is its unified ecosystem for large-scale operations. However, this enterprise focus means it lacks transparent pricing and may be overkill for smaller teams needing a simple plug-and-play solution.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Automaise unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
Get paid to train AI →
‹ Previous Tool Unbabel › Next Tool MoonAI ‹ ›
Acrely
SPONSORED AI FOR CUSTOMER SUPPORT & EXPERIENCE
Acrely
Empower your support team with custom voice agents for seamless customer interactions.
Visit Site → Learn more
All AI Tools A–Z →
Visit website ↗
Automaise7.0Try Automaise ↗Next tool →
⚡ Today's top 3 AI for Customer Support & Experience tools →
● 1,075 paid AI jobs open now →

See Zekai first in Google