Gorgias

Gorgias is a conversational AI platform designed specifically for ecommerce customer support. It combines a unified helpdesk for all channels (email, chat,...

Turn customer support into a revenue driver with an AI helpdesk built to automate tickets, personalize conversations, and convert shoppers.

Unify all customer conversations into a single inbox with full Shopify context to resolve issues faster and increase sales.

Try Gorgias Free

Pro from$300/mo

AI AutomationOmnichannel InboxEcommerce FocusRevenue AttributionShopify Native

9 Zekai

Revenue-driving ecommerce support.

AI for Customer Support & Experience

Ease of Use

9.2

Accuracy

9.4

Value

8.0

Time Saving

9.5

17,000+Users

9/10Zekai Score

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⚡ Quick answer

For Customer Support & CX, especially in ecommerce, Gorgias is a leading AI platform. It integrates a helpdesk with a powerful AI Agent, automating up to 60% of inquiries. Its key strength is a native, Shopify-invested integration that provides full customer context inside every ticket, allowing support teams to not only resolve issues but actively drive sales and revenue.

CategoryAI Customer Support

Best ForEcommerce brands on Shopify looking to automate support and drive revenue.

Price From$10/mo

FreeFree Trial

DifferentiatorUnified AI Agent and helpdesk with native Shopify data integration.

ProofPowers 17,000+ ecommerce brands; automates up to 60% of inquiries.

Rating4.5/5

📖 About Gorgias

Gorgias is a conversational AI platform designed specifically for ecommerce customer support. It combines a unified helpdesk for all channels (email, chat, SMS, social) with an AI Agent that automates up to 60% of inquiries, allowing your team to focus on revenue-generating conversations and complex issues.

How It Works

Your workflow, automated

1

Connect Your Channels

Integrate your Shopify store and all communication channels (email, chat, social) into one unified Gorgias inbox in minutes.

2

Configure AI Automation

Set up rules and train the AI Agent on your brand voice and policies to automatically handle repetitive questions like 'Where is my order?'.

3

Empower Agents to Sell

Use the full customer context and in-conversation actions to proactively engage shoppers, provide recommendations, and track revenue generated by your team.

Real Impact

Before & After

❌ Before

Juggling multiple inboxes and tabs to find customer order info.

High First Response Time

✅ After

Resolving tickets and driving sales from a single, unified view.

56% Automation Rate

Social Proof

Trusted by 17,000+

17,000+ professionals using this tool

Ease of Use

9.2

Accuracy

9.4

Value

8.0

Time Saving

9.5

"The Shopify integration is seamless. Having all customer data right next to the ticket has cut our resolution time in half."

Aisha K., CX Manager · May 2026

"The AI agent is a game-changer. It handles over 50% of our inbound queries, letting my team focus on complex sales conversations."

Ben S., Support Lead · April 2026

"It's powerful, but the ticket-based pricing with overages can be stressful during peak season. You have to watch your volume closely."

Chloe T., Support Agent · March 2026

"Finally, a support tool that proves its own ROI. The revenue attribution is exactly what I needed to justify expanding the CX team."

David R., Head of Ecommerce · June 2026

Connects With

Works with your existing stack

Shopify BigCommerce Magento WooCommerce Loop Returns Yotpo Recharge Bloomreach Attentive Klaviyo

Setup complexity: Moderate

Gorgias is a conversational AI platform designed specifically for ecommerce customer support. It combines a unified helpdesk for all channels (email, chat, SMS, social) with an AI Agent that automates up to 60% of inquiries, allowing your team to focus on revenue-generating conversations and complex issues.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

Ecommerce customer support teams looking to automate repetitive inquiries and turn their helpdesk into a revenue-generating channel.

In-Depth Overview

For customer support professionals in ecommerce, Gorgias is a strategic tool, not just a helpdesk. It's built on the premise that AI and human agents should work together from a single, unified platform, eliminating the clunky handoffs common with bolted-on AI. This is proven by its ability to automate up to 60% of routine inquiries, freeing your team for high-value interactions. The platform's greatest strength is its deep, native integration with ecommerce platforms, particularly Shopify. As a Shopify-invested partner, Gorgias surfaces live order, customer, and store data directly within every ticket. This means agents can cancel orders, issue discounts, or recommend products without ever leaving the conversation. The impact is measurable: Gorgias provides revenue attribution reporting, showing exactly how much revenue your support team generates and delivering an average 4.2x ROI for its 17,000+ brand customers. The '50 in 50' program, which aims for 50% automation in 50 days, underscores its commitment to rapid, tangible results.

Key Use Cases

📈

Automate Routine Inquiries to Free Up Agents

CX Manager

Use the AI Agent to instantly resolve common questions about order status, returns, and product info, achieving a 56% automation rate in under two months.

56% Automation Rate

💬

Convert Pre-Sale Questions into Sales

Support Agent

Engage proactively with shoppers on your site, answer questions with full context, and offer recommendations directly from the helpdesk to increase conversions.

19.2x ROI on AI-driven sales

💰

Measure the Revenue Impact of Your Support Team

Head of Ecommerce

Use built-in revenue attribution reporting to see exactly how many sales are influenced by support interactions and prove the financial value of your CX investment.

$500M+ revenue driven

✓ Pros

Deep, native integration with Shopify provides full customer context in the inbox.

Proven to automate a high percentage (up to 60%) of routine tickets.

Directly links support activities to revenue generation with clear attribution.

Unified platform where AI and human agents share context, avoiding disjointed experiences.

Scalable architecture designed to handle peak seasons like BFCM without downtime.

· Cons

Pricing is based on ticket volume, which can be unpredictable and lead to overage charges.

Voice and SMS support are add-ons, increasing the total cost.

Primarily focused on ecommerce, making it less suitable for other industries.

AI Agent interactions are billed separately from helpdesk tickets, adding cost complexity.

⚡ Editorial Verdict

Gorgias excels as a revenue-focused helpdesk for ecommerce, deeply integrating with Shopify to provide agents with rich customer context. Its unified AI and inbox are a powerful combination for automation. The main trade-off is its ticket-based pricing, which can become costly for high-volume stores if not managed carefully, especially with overage fees for both tickets and AI interactions.

Questions & Answers

Frequently asked questions

Is Gorgias suitable for non-ecommerce businesses? +

Gorgias is purpose-built for ecommerce, with deep integrations for platforms like Shopify, BigCommerce, and Magento. While it can handle general support tickets, its primary value and feature set are optimized for online retail environments.

How does Gorgias's AI work? +

Gorgias's AI Agent is pre-trained on over 1 billion ecommerce conversations and built on a direct partnership with OpenAI. It understands customer intent, integrates with your store data (e.g., Shopify), and can be customized with your brand's tone, policies, and SOPs to automate resolutions.

Can Gorgias handle support for multiple channels? +

Yes, Gorgias provides a unified omnichannel inbox that centralizes conversations from email, live chat, SMS, WhatsApp, Instagram, and Facebook. This allows agents to manage all interactions from a single view.

What makes Gorgias a good choice for a growing Shopify store? +

Gorgias is an ideal choice for growing Shopify stores because it is Shopify-invested and offers a native integration. This means customer and order data appear directly in the helpdesk, enabling agents to take actions like issuing refunds or applying discounts without switching tabs. It's designed to scale from 100 to 100,000 tickets a month on the same platform.

How can a CX team use Gorgias to drive sales, not just solve problems? +

CX teams can use Gorgias to drive sales by proactively engaging with shoppers on the website, providing product recommendations, and upselling with a conversational tone. The platform includes revenue attribution reporting to track exactly how much revenue is generated from these support-led interactions.

What's the best AI helpdesk for an ecommerce brand using Shopify? +

For ecommerce brands on Shopify, Gorgias is a top contender. It functions as a complete conversational AI platform, not just a helpdesk, and is Shopify-invested with native data integration. This allows it to automate up to 60% of support tickets while empowering agents to drive sales with full customer context, making it more than just a cost center.

Last reviewed: Reviewed June 2026 — Assessed AI Agent capabilities, Shopify integration, and pricing structure.

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