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AI for Customer Service

Gorgias — AI for Customer Support & Experience

Turn customer support into a revenue driver with an AI helpdesk built to automate tickets, personalize conversations, and convert shoppers.

Unify all customer conversations into a single inbox with full Shopify context to resolve issues faster and increase sales.

What is Gorgias?

Gorgias: Turn customer support into a revenue driver with an AI helpdesk built to automate tickets, personalize conversations, and convert shoppers. Paid, from $360/mo. Zekai's independent review scores it 8.8 out of 10. Best for ecommerce brands on Shopify looking to automate support and drive revenue.

Facts checked 14 Oct 2026. Price went up on 10 Oct 2026.

Best forAI for Customer Service
DifferentiatorUnified AI Agent and helpdesk with native Shopify data integration.
ProofPowers 17,000+ ecommerce brands; automates up to 60% of inquiries.
Explore Gorgias
Pro from$360/mo
8.8 Zekai
Revenue-driving ecommerce support.
AI for Customer Support & Experience
Ease of Use
9.2
Accuracy
8.8
Value
8.4
Time Saving
8.6
17,000+Users
8.8/10Zekai Score
AI AutomationOmnichannel InboxEcommerce FocusRevenue AttributionShopify Native
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 6, 2026
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Zekai Verdict

What is it?
Gorgias is a conversational AI platform designed specifically for ecommerce customer support.
Best for
Ecommerce customer support teams looking to automate repetitive inquiries and turn their helpdesk into a…
Not ideal for
Pricing is based on ticket volume, which can be unpredictable and lead to overage charges.
Price
$360/mo
Zekai Score
8.8/10
Visit official site ↗Compare alternatives →Why this score →
⭐ Today's SpotlightDeepL★ 9.4/10Deacon★ 9.4/10Vapi★ 9.2/10Retell AI★ 9.1/10RingCentral★ 9.1/10Intercom★ 9.0/10ClawCall★ 9.0/10Be the next sponsor →
Hand-scored by Zekai

Top AI for Customer Support & Experience picks

#1DeepL★ 9.4/10#2Deacon★ 9.4/10#3Vapi★ 9.2/10
See all 158 AI tools for Customer Support →
⚡ Quick answer

For Customer Support & CX, especially in ecommerce, Gorgias is a leading AI platform. It integrates a helpdesk with a powerful AI Agent, automating up to 60% of inquiries. Its key strength is a native, Shopify-invested integration that provides full customer context inside every ticket, allowing support teams to not only resolve issues but actively drive sales and revenue.

CategoryAI Customer Support
Best forEcommerce brands on Shopify looking to automate support and drive revenue.
Free planFree Trial
DifferentiatorUnified AI Agent and helpdesk with native Shopify data integration.
ProofPowers 17,000+ ecommerce brands; automates up to 60% of inquiries.
Rating8.8/10
📖 About Gorgias
How It Works

Your workflow, automated

1
Connect Your Channels
Integrate your Shopify store and all communication channels (email, chat, social) into one unified Gorgias inbox in minutes.
2
Configure AI Automation
Set up rules and train the AI Agent on your brand voice and policies to automatically handle repetitive questions like 'Where is my order?'.
3
Empower Agents to Sell
Use the full customer context and in-conversation actions to proactively engage shoppers, provide recommendations, and track revenue generated by your team.
Ready to automate your workflow with Gorgias?
Explore Gorgias →
Real Impact

Before & After

❌ Before

Juggling multiple inboxes and tabs to find customer order info.

High First Response Time
✅ After

Resolving tickets and driving sales from a single, unified view.

56% Automation Rate
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Upsell with conversational tone

Analyze the customer's current conversation and identify an opportunity to upsell a related product. Craft a response that is genuinely helpful and not pushy, suggesting the upsell as a natural next step based on their…

Automate routine support with brand voice

Identify the customer's inquiry and determine if it's a routine support request that can be automated. Generate a polite and on-brand response that resolves the issue or provides the requested information, adhering…

Provide personalized recommendations

Based on the customer's browsing history, past purchases, and current inquiry, generate a personalized product recommendation. Ensure the recommendation is relevant and presented in a way that encourages conversion…

AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations
Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: [[USER_ISSUE_SUMMARY]]. 2. Confirm receipt of their ticket and provide the ticket ID: [[TICKET_ID]]. 3.
Prompt 02 Request More Information (Politely)
The user's request about [[TICKET_TOPIC]] is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed.
Prompt 03 Answer a
Generate a step-by-step guide answering the user's question: [[USER_QUESTION]]. The user is on the [[USER_PLAN_LEVEL]] plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2.
See all 39 AI prompts for Customer Support →
Social Proof

Trusted by 17,000+

17,000+ professionals using this tool
Ease of Use
9.2
Accuracy
8.8
Value
8.4
Time Saving
8.6
17,000+ professionals are already using this tool.
See Plans & Pricing →
Connects With

Gorgias integrations

Shopify BigCommerce Magento WooCommerce Loop Returns Yotpo Recharge Bloomreach Attentive Klaviyo
Setup complexity: Moderate
Gorgias is a conversational AI platform designed specifically for ecommerce customer support. It combines a unified helpdesk for all channels (email, chat, SMS, social) with an AI Agent that automates up to 60% of inquiries, allowing your team to focus on revenue-generating conversations and complex issues.
Comparison

Best Gorgias alternatives

Gorgias is purpose-built for ecommerce revenue generation, while Zendesk is a more general-purpose, enterprise-grade helpdesk. Choose Gorgias if you're a Shopify, BigCommerce, or Magento brand focused on turning support into a sales channel with deep, native commerce integrations. Choose Zendesk if you are a larger, multi-industry enterprise requiring extensive customization, a broader IT service management (ITSM) toolset, and are less focused on support-driven sales attribution.

The decision

Is Gorgias worth it?

Return on investment
With the Pro plan at $300/mo, automating even a fraction of the included 2,000 tickets can save dozens of agent hours, easily justifying the cost.
Built for
Customer Support Managers, CX Leads, and support agents at ecommerce brands, particularly those using Shopify, BigCommerce, or Magento.
Effort to adopt
Moderate
Compliance
Compliance posture not publicly documented — verify with vendor.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
Ecommerce customer support teams looking to automate repetitive inquiries and turn their helpdesk into a revenue-generating channel.
In-Depth Overview
For customer support professionals in ecommerce, Gorgias is a strategic tool, not just a helpdesk. It's built on the premise that AI and human agents should work together from a single, unified platform, eliminating the clunky handoffs common with bolted-on AI. This is proven by its ability to automate up to 60% of routine inquiries, freeing your team for high-value interactions. The platform's greatest strength is its deep, native integration with ecommerce platforms, particularly Shopify. As a Shopify-invested partner, Gorgias surfaces live order, customer, and store data directly within every ticket. This means agents can cancel orders, issue discounts, or recommend products without ever leaving the conversation. The impact is measurable: Gorgias provides revenue attribution reporting, showing exactly how much revenue your support team generates and delivering an average 4.2x ROI for its 17,000+ brand customers. The '50 in 50' program, which aims for 50% automation in 50 days, underscores its commitment to rapid, tangible results.

Key Use Cases

📈
Automate Routine Inquiries to Free Up Agents
CX Manager
Use the AI Agent to instantly resolve common questions about order status, returns, and product info, achieving a 56% automation rate in under two months.
56% Automation Rate
💬
Convert Pre-Sale Questions into Sales
Support Agent
Engage proactively with shoppers on your site, answer questions with full context, and offer recommendations directly from the helpdesk to increase conversions.
19.2x ROI on AI-driven sales
💰
Measure the Revenue Impact of Your Support Team
Head of Ecommerce
Use built-in revenue attribution reporting to see exactly how many sales are influenced by support interactions and prove the financial value of your CX investment.
$500M+ revenue driven
✓ Pros
Deep, native integration with Shopify provides full customer context in the inbox.
Proven to automate a high percentage (up to 60%) of routine tickets.
Directly links support activities to revenue generation with clear attribution.
Unified platform where AI and human agents share context, avoiding disjointed experiences.
Scalable architecture designed to handle peak seasons like BFCM without downtime.
· Cons
Pricing is based on ticket volume, which can be unpredictable and lead to overage charges.
Voice and SMS support are add-ons, increasing the total cost.
Primarily focused on ecommerce, making it less suitable for other industries.
AI Agent interactions are billed separately from helpdesk tickets, adding cost complexity.
⚡ Editorial Verdict

Gorgias excels as a revenue-focused helpdesk for ecommerce, deeply integrating with Shopify to provide agents with rich customer context. Its unified AI and inbox are a powerful combination for automation. The main trade-off is its ticket-based pricing, which can become costly for high-volume stores if not managed carefully, especially with overage fees for both tickets and AI interactions.

See all 817 AI tools for Customer Support → Browse the AI Directory →
Questions & Answers

Frequently asked questions

Is Gorgias suitable for non-ecommerce businesses?

+
Gorgias is purpose-built for ecommerce, with deep integrations for platforms like Shopify, BigCommerce, and Magento. While it can handle general support tickets, its primary value and feature set are optimized for online retail environments.

How does Gorgias's AI work?

+
Gorgias's AI Agent is pre-trained on over 1 billion ecommerce conversations and built on a direct partnership with OpenAI. It understands customer intent, integrates with your store data (e.g., Shopify), and can be customized with your brand's tone, policies, and SOPs to automate resolutions.

Can Gorgias handle support for multiple channels?

+
Yes, Gorgias provides a unified omnichannel inbox that centralizes conversations from email, live chat, SMS, WhatsApp, Instagram, and Facebook. This allows agents to manage all interactions from a single view.

What makes Gorgias a good choice for a growing Shopify store?

+
Gorgias is an ideal choice for growing Shopify stores because it is Shopify-invested and offers a native integration. This means customer and order data appear directly in the helpdesk, enabling agents to take actions like issuing refunds or applying discounts without switching tabs. It's designed to scale from 100 to 100,000 tickets a month on the same platform.

How can a CX team use Gorgias to drive sales, not just solve problems?

+
CX teams can use Gorgias to drive sales by proactively engaging with shoppers on the website, providing product recommendations, and upselling with a conversational tone. The platform includes revenue attribution reporting to track exactly how much revenue is generated from these support-led interactions.

What's the best AI helpdesk for an ecommerce brand using Shopify?

+
For ecommerce brands on Shopify, Gorgias is a top contender. It functions as a complete conversational AI platform, not just a helpdesk, and is Shopify-invested with native data integration. This allows it to automate up to 60% of support tickets while empowering agents to drive sales with full customer context, making it more than just a cost center.

Last reviewed:

Plans & Pricing

Gorgias pricing and plans

Pro
$360/mo
Includes 2,000 helpdesk tickets per month. Overage is $0.40/ticket. AI interactions billed separately.
Start Pro Plan
Enterprise
Pricing on request
Tailored for teams and large organisations.
Contact Sales

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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Free guide

Take it with you

Getting Started with Gorgias: From Cost Center to Revenue Driver
  • Unify Your Inbox: Learn how to connect Shopify, email, chat, and social media into a single view.
  • Master AI Automation: Discover how to set up rules that automate 60% of your common questions.
  • Train Your Brand Voice: Configure the AI Agent to match your tone and policies for a seamless customer experience.
  • Empower Your Agents: See how full customer context enables your team to solve problems and upsell effectively.
  • Track Your Impact: Use revenue attribution to prove the value your CX team delivers.
+3 more steps inside the guide
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About Gorgias

Full Description

Gorgias is a conversational AI platform designed specifically for ecommerce customer support. It combines a unified helpdesk for all channels (email, chat, SMS, social) with an AI Agent that automates up to 60% of inquiries, allowing your team to focus on revenue-generating conversations and complex issues.

Editorial Verdict

Gorgias excels as a revenue-focused helpdesk for ecommerce, deeply integrating with Shopify to provide agents with rich customer context. Its unified AI and inbox are a powerful combination for automation. The main trade-off is its ticket-based pricing, which can become costly for high-volume stores if not managed carefully, especially with overage fees for both tickets and AI interactions.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Gorgias unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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