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AI tools for Customer Support

Weav — AI for Customer Support & Experience

AI support agents trained on your site and docs, with a shared inbox for humans and AI.

What is Weav?

Weav: AI support agents trained on your site and docs, with a shared inbox for humans and AI. It has a free plan; paid plans start at $29/mo for Plus (annual billing is 20% off). Zekai's independent review scores it 8.5 out of 10. Best for small support teams.

Facts checked 14 Nov 2026.

Best forAI for Customer Service
DifferentiatorAI agent plus shared helpdesk with free tier
ProofHomepage claims over 70% of questions resolved (vendor claim)
Try Weav
Free Plan Pro from$29/mo for Plus (annual billing is 20% off)
Free plan verified · free AI tools for Customer Support
8.5 Zekai
AI support agent plus helpdesk
AI for Customer Support & Experience
Ease of Use
8.0
Accuracy
8.0
Value
8.0
Time Saving
10.0
AI Support AgentHelpdeskChatbotTrainingReporting
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated November 14, 2026
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Zekai Verdict

What is it?
Weav builds AI customer support agents trained on your website, docs and past tickets.
Best for
Support leads and founders handling their own support inbox.
Not ideal for
Free plan allows only 20 AI messages a month and 100kb of training data
Price
Free plan
Zekai Score
8.5/10
Visit official site ↗Compare alternatives →Why this score →
⭐ Today's SpotlightDeepL★ 9.4/10Deacon★ 9.4/10Vapi★ 9.2/10Retell AI★ 9.1/10RingCentral★ 9.1/10Intercom★ 9.0/10ClawCall★ 9.0/10Be the next sponsor →
Hand-scored by Zekai

Top AI for Customer Support & Experience picks

#1DeepL★ 9.4/10#2Deacon★ 9.4/10#3Vapi★ 9.2/10
See all 158 AI tools for Customer Support →
⚡ Quick answer

Weav builds AI support agents trained on your website and docs, with a shared inbox for your team. There is a free Lite plan, and paid plans start at $29 a month.

CategoryAI customer support
Best forSmall support teams
Price from$29/mo for Plus (annual billing is 20% off)
Free planyes
DifferentiatorAI agent plus shared helpdesk with free tier
ProofHomepage claims over 70% of questions resolved (vendor claim)
Rating4.5
📖 About Weav

Weav builds AI customer support agents trained on your website, docs and past tickets. It includes a shared helpdesk inbox, chatbots, an internal 'Ask Weav' assistant, training tools and reporting. A free Lite plan is available.

How It Works

Your workflow, automated

1
Connect your content
Sync your website and docs.
2
Train and review
Review drafts and add training material.
3
Go live
Deploy chatbot and inbox agent across channels.
Ready to automate your workflow with Weav?
Try Weav →
Real Impact

Before & After

❌ Before

Support emails eat the day and the same questions repeat.

Manual replies
✅ After

An agent resolves routine questions and drafts the rest.

AI first line
AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations
Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: [[USER_ISSUE_SUMMARY]]. 2. Confirm receipt of their ticket and provide the ticket ID: [[TICKET_ID]]. 3.
Prompt 02 Request More Information (Politely)
The user's request about [[TICKET_TOPIC]] is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed.
Prompt 03 Answer a
Generate a step-by-step guide answering the user's question: [[USER_QUESTION]]. The user is on the [[USER_PLAN_LEVEL]] plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2.
See all 39 AI prompts for Customer Support →
Social Proof

Trusted by professionals

Ease of Use
8.0
Accuracy
8.0
Value
8.0
Time Saving
10.0
Start Free Today →
Connects With

Weav integrations

Shopify Google Drive Stripe
Setup complexity: Sync and go
Weav builds AI customer support agents trained on your website, docs and past tickets. It includes a shared helpdesk inbox, chatbots, an internal 'Ask Weav' assistant, training tools and reporting. A free Lite plan is available.
The decision

Is Weav worth it?

Built for
SaaS, ecommerce and small support teams wanting AI first-line support.
Effort to adopt
Sync and go
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
Support leads and founders handling their own support inbox.
In-Depth Overview
Weav lets you stand up an AI support agent by connecting your website and documentation. The homepage says the agent learns your business, resolves over 70% of customer questions on its own and answers in your brand voice. Beyond the agent, you get a unified inbox across chat, email and third-party channels, AI-drafted replies you approve before sending, chatbots, an internal Ask Weav assistant, training sources and reports. Training can include website, text, Q&A, files and video, with Google Drive on higher plans, and Pro and above retrain automatically from resolved tickets. Plans are priced by AI messages: Lite is free with 20 AI messages a month; Plus is $29 a month with 500 messages; Pro is $119 with 5,000 messages and automated AI sends; Max is $359 with 20,000. Automated AI sends, API access and webhooks start at Pro, and image or PDF upload support is Max only. Extra message bundles can be bought when you run out. The 70% resolution figure is a vendor claim. Annual billing carries a 20% discount.

Key Use Cases

🛟
Stop answering repeat questions
Founder
Sync your docs and let the agent reply, with drafts for review.
Free Lite plan
🛍️
Cover Shopify questions
Ecommerce owner
Shopify is listed as an included action on all paid plans.
Shopify action
👥
One inbox for humans and AI
Support lead
Escalations hand over with context.
Shared inbox
✓ Pros
Free Lite plan, no credit card needed to start
Setup by syncing your website and docs
Plans scale from 20 to 20,000 AI messages
Message bundles can be added when you run out
Public MCP and API for developers
· Cons
Free plan allows only 20 AI messages a month and 100kb of training data
Automated AI sends need Pro ($119/mo)
Image and PDF upload support is Max only
Priced by AI messages, so volume raises cost
⚡ Editorial Verdict

Weav combines an AI agent with a shared helpdesk and a free starter plan. The free tier is only 20 AI messages a month, and automated AI sends and API access wait until the $119 Pro plan.

See all 817 AI tools for Customer Support → Browse the AI Directory →
Questions & Answers

Frequently asked questions

Is Weav free?

+
Yes, the Lite plan is $0 with 20 AI messages a month, 1 teammate and 100kb of training data.

How much does Weav cost?

+
Plus is $29 a month, Pro $119 and Max $359. Annual billing carries a 20% discount.

What happens if I run out of messages?

+
The FAQ says you can add message bundles, manually or automatically.

What can Weav train on?

+
Website / Text / Q&A / Files / Video, plus Google Drive on higher plans.

Does Weav have an API?

+
Yes, API access and webhooks are on Pro and Max; a public MCP is also listed.

Last reviewed:

Plans & Pricing

Weav pricing and plans

Free
$0
Get Started Free
Pro
$29/mo for Plus (annual billing is 20% off)
Start Pro Plan

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

Customer Support & Experience

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s
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#4
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#8
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#9
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#10
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← Previous toolFreshdesk★ 8.5/10Next tool →Cognigy★ 8.4/10
See all 158 AI tools for Customer Support →

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About Weav

Full Description

Weav builds AI customer support agents trained on your website, docs and past tickets. It includes a shared helpdesk inbox, chatbots, an internal 'Ask Weav' assistant, training tools and reporting. A free Lite plan is available.

Editorial Verdict

Weav combines an AI agent with a shared helpdesk and a free starter plan. The free tier is only 20 AI messages a month, and automated AI sends and API access wait until the $119 Pro plan.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Weav unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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