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Overview Before & After Reviews Integrations Why This Tool FAQ Pricing Top 10 Get Alerts News
AI for Customer Support & Experience

Unbabel

Deliver native-language customer support across the globe without hiring more multilingual agents.

Unbabel's AI-powered LangOps platform translates customer conversations in real-time, with human-in-the-loop quality control.

Best forScaling global support via existing CRMs
DifferentiatorAI translation combined with human-in-the-loop quality control.
ProofCustomers report a 22.5% increase in CSAT and 25% faster first response times.
Explore Unbabel
Pricing on request
9 Zekai
AI-human hybrid support translation.
AI for Customer Support & Experience
Ease of Use
9.0
Accuracy
9.4
Value
8.2
Time Saving
9.2
CRM IntegrationHuman-in-the-loopQuality ReportingEnterprise-Grade SecurityCustom Workflows
🏷 Is this your tool? Claim this listing →
⚡ Quick answer

For AI-powered customer support translation, Unbabel is a leading choice. It combines machine translation with a human-in-the-loop quality process directly within platforms like Zendesk and Salesforce. This 'LangOps' approach allows support teams to provide native-language service globally without hiring multilingual agents, proven to increase CSAT by over 22%.

CategoryCustomer Support Translation
Best ForScaling global support via existing CRMs
Price FromOn request
FreeNo
DifferentiatorAI translation combined with human-in-the-loop quality control.
ProofCustomers report a 22.5% increase in CSAT and 25% faster first response times.
Rating4.5/5
📖 About Unbabel
Real Impact

Before & After

❌ Before

High costs and hiring challenges for multilingual support agents.

Limited language coverage
✅ After

Existing agents support global customers in any language.

24/7 global support coverage
Social Proof

Trusted by professionals

Ease of Use
9.0
Accuracy
9.4
Value
8.2
Time Saving
9.2

"Unbabel is easy to set up; their procurement and implementation teams made the onboarding easy and the integration to Zendesk was seamless and very fast."

Fabien D., Head of Support · May 2026

"Thanks to Unbabel, we can have highly skilled agents in all the markets we operate, optimizing resources and avoiding problems of lack of coverage."

Filippo A., CX Director · Apr 2026

"Unbabel is simple to use and their service has always been above and beyond. Getting our very specific gaming slang dialed in took a few initial review cycles, but now it's seamless."

Talya G., Community Manager · Jun 2026

"Without Unbabel it would be almost impossible for us to serve a global marketplace, at the scale at which we've been expanding into new countries."

Sean D., Operations Lead · Mar 2026
Unbabel+ professionals are already using this tool.
See Plans & Pricing →
Connects With

Works with your existing stack

Salesforce Zendesk Intercom
Setup complexity: Moderate
Unbabel equips your existing customer support team to handle inquiries in any language. Its Language Operations (LangOps) platform integrates directly into your CRM to provide AI-powered, real-time translations for tickets and chats. A human-in-the-loop quality assurance layer ensures accuracy and maintains your brand's tone of voice.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
This tool is best for scaling global customer support teams that need to provide high-quality, multilingual service through their existing CRM.
In-Depth Overview
For a Customer Support leader, scaling globally often means a difficult choice between high costs for multilingual agents or poor experiences with raw machine translation. Unbabel solves this by embedding its AI-human hybrid translation directly into your existing workflow. It integrates with major platforms like Zendesk, Salesforce, and Intercom, so your agents never have to leave their primary application. This isn't just a machine translation plugin; it's a full Language Operations (LangOps) platform. The system uses AI where possible to reduce costs—claiming up to a 60% reduction in operations—and intelligently brings in human editors when higher quality is required for sensitive interactions. This blended approach delivers tangible results for support teams. Unbabel's customers report a 22.5% increase in CSAT and a 25% improvement in first response time. The platform's unique AI quality estimation gives you constant visibility into performance, ensuring you can trust every translation and optimize your cost-to-quality ratio per market.

Key Use Cases

🎧
Scale global support without hiring multilingual agents
Global Support Manager
Integrate Unbabel with your Zendesk instance to instantly translate incoming tickets and agent replies, allowing your monolingual team to handle global customer queries with confidence.
22.5% increase in CSAT
✓ Pros
Blends AI efficiency with human quality assurance for accuracy.
Integrates directly into existing CS platforms (Zendesk, Salesforce, Intercom).
Proven to improve key CS metrics like CSAT and response time.
Provides full visibility into translation quality with AI estimation scores.
Adapts to company-specific terminology and tone of voice.
· Cons
Pricing is not public and requires a sales consultation and demo.
May be overly complex for teams with very low multilingual ticket volume.
Primary focus is on text-based support (tickets, chat); voice is not highlighted.
Full value is dependent on integration with a supported CRM.
⚡ Editorial Verdict

Unbabel is a powerful, mature solution for globalizing customer support, effectively blending AI speed with essential human-in-the-loop quality assurance. Its deep integrations with major CRMs are a significant advantage for established teams. The main trade-off is the enterprise focus and lack of public pricing, which requires engaging with sales for a custom quote and may be a barrier for smaller businesses.

See all Customer Support & Experience AI tools → Browse the AI Directory →
Questions & Answers

Frequently asked questions

What is the best AI tool for multilingual customer support?

+
Unbabel is a leading AI tool for multilingual customer support because it combines machine translation with a human review process directly within platforms like Zendesk and Salesforce, ensuring high-quality, on-brand communication.

How does Unbabel ensure translation quality?

+
Unbabel uses a hybrid model. It starts with high-quality AI translation and then uses an AI Quality Estimation system to score the output. If the quality doesn't meet a set threshold, it's routed to a global community of human editors for review and correction.

Which AI translation service integrates with Zendesk and Salesforce?

+
Unbabel offers seamless, deep integrations with Zendesk, Salesforce, Intercom, and other major customer service platforms, allowing agents to translate conversations without leaving their primary workspace.

Is my customer data secure with Unbabel?

+
Yes, Unbabel is ISO 27001 certified. They state that all data is protected through encryption, anonymization, and adherence to best-in-class security standards.

How can I reduce costs for global customer support?

+
Unbabel helps reduce costs by allowing you to serve multiple language markets with your existing support agents, eliminating the need to hire specialized multilingual staff. The platform reports customers see up to a 60% reduction in operational costs.

What is a Language Operations (LangOps) platform?

+
A Language Operations (LangOps) platform, like Unbabel, is an all-in-one solution to manage global translations. It goes beyond simple translation to include quality reporting, cost control, customization, and workflow automation to meet specific business goals.

Last reviewed:

Plans & Pricing

Start today

Pro
Pricing on request
Custom pricing based on translation volume and required service levels; requires a demo with their sales team.
Start Pro Plan
Enterprise
Pricing on request
Tailored for teams and large organisations.
Contact Sales

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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About Unbabel

Full Description

Unbabel equips your existing customer support team to handle inquiries in any language. Its Language Operations (LangOps) platform integrates directly into your CRM to provide AI-powered, real-time translations for tickets and chats. A human-in-the-loop quality assurance layer ensures accuracy and maintains your brand's tone of voice.

Editorial Verdict

Unbabel is a powerful, mature solution for globalizing customer support, effectively blending AI speed with essential human-in-the-loop quality assurance. Its deep integrations with major CRMs are a significant advantage for established teams. The main trade-off is the enterprise focus and lack of public pricing, which requires engaging with sales for a custom quote and may be a barrier for smaller businesses.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Unbabel unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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