Unbabel — AI for Customer Support & Experience

For a Customer Support leader, scaling globally often means a difficult choice between high costs for multilingual agents or poor experiences with raw machine translation. Unbabel solves this by embedding its AI-human hybrid translation directly into your existing workflow. It integrates with major platforms like Zendesk, Salesforce, and Intercom, so your agents never have to leave their primary application. This isn't just a machine translation plugin; it's a full Language Operations (LangOps) platform. The system uses AI where possible to reduce costs—claiming up to a 60% reduction in operations—and intelligently brings in human editors when higher quality is required for sensitive interactions. This blended approach delivers tangible results for support teams. Unbabel's customers report a 22.5% increase in CSAT and a 25% improvement in first response time. The platform's unique AI quality estimation gives you constant visibility into performance, ensuring you can trust every translation and optimize your cost-to-quality ratio per market.