Alhena AI

Alhena AI is an agentic platform for e-commerce customer support teams that goes beyond answering questions. It automates up to 80% of...

Turn customer support from a cost center into a revenue driver with hallucination-free AI agents that sell, support, and get you discovered.

Automate up to 80% of inquiries, boost AOV, and make your products visible in AI search engines like ChatGPT and Gemini.

Try Alhena AI Free

Free Plan Pro from$499/mo

Agentic AIRevenue AttributionAI Search VisibilityOmnichannel SupportHallucination-Free

9.2 Zekai

Revenue-Driving CX Automation

AI for Customer Support & Experience

Ease of Use

8.8

Accuracy

9.5

Value

9.0

Time Saving

9.4

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⚡ Quick answer

For e-commerce Customer Support & CX, Alhena AI is a leading choice. It transforms support from a cost center to a revenue driver by not only automating up to 80% of inquiries but also acting as an AI shopping assistant to increase AOV. Its unique 'AI Visibility' feature ensures products are discoverable in AI search engines like ChatGPT, making it a forward-thinking platform for modern retail.

CategoryAI Customer Experience

Best ForE-commerce brands

Price From$199/mo

FreeYes (25 conversations/mo)

DifferentiatorAgentic AI that acts; AI search visibility

ProofCase studies show 80%+ automation and 20%+ AOV lift.

Rating4.6

📖 About Alhena AI

Alhena AI is an agentic platform for e-commerce customer support teams that goes beyond answering questions. It automates up to 80% of support queries, acts as a personal shopping assistant to increase sales, and ensures your products are discovered in AI search engines. By handling tasks like returns and appointments, it frees up human agents for high-value interactions.

Real Impact

Before & After

❌ Before

Support team is a cost center, bogged down by repetitive queries, and sales/support are disconnected.

High Ticket Volume

✅ After

Support becomes a revenue driver, agents focus on high-value work, and sales increase through AI assistance.

80% Inquiry Automation

Social Proof

Trusted by professionals

Ease of Use

8.8

Accuracy

9.5

Value

9.0

Time Saving

9.4

"Alhena AI is extraordinary, I can’t stop talking about it... probably one of the best decisions we’ve ever made in the company."

Ricky M., Customer Support Manager · May 2026

"AI changed the way we do support. It removed the repetitive work so our team can focus on what matters—helping customers book amazing experiences."

Lina D., Customer Support Lead · April 2026

"It's been a great experience and customers sometimes don’t even realize they’re interacting with AI. The conversation limits on our plan are a bit tight during peak season, but the deflection rate is solid."

Ben O., Head of Customer Service · June 2026

"We brought AI onto our client care team without losing our brand's touch. The revenue contribution and AOV uplift have been significant."

Jordan P., E-commerce Director · March 2026

Connects With

Works with your existing stack

Intercom Zendesk Freshdesk Gladly Gorgias Hubspot Salesforce Service Cloud Zoho Desk Shopify WooCommerce Salesforce Commerce Cloud Slack Discord Email

Setup complexity: Moderate

Alhena AI is an agentic platform for e-commerce customer support teams that goes beyond answering questions. It automates up to 80% of support queries, acts as a personal shopping assistant to increase sales, and ensures your products are discovered in AI search engines. By handling tasks like returns and appointments, it frees up human agents for high-value interactions.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

Best for e-commerce brands aiming to transform their customer support into a revenue-generating channel through AI-powered sales, service, and search visibility.

In-Depth Overview

Alhena AI redefines the role of customer support, positioning it as a core revenue driver for e-commerce brands. Its standout feature is its 'agentic' nature; the AI doesn't just chat, it acts. It can process returns, update orders, and book appointments without human intervention, directly addressing the operational load on your team. The platform's guarantee of 'hallucination-free' responses, grounded exclusively in your verified store data, builds trust with customers and protects your brand reputation. Crucially, Alhena extends its impact beyond support tickets with its AI Shopping Assistant, which has been shown to increase Average Order Value (AOV) by up to 20% for brands like Victoria Beckham. Furthermore, its forward-thinking AI Visibility tool is built for the new reality of commerce where customers start their journey on ChatGPT or Gemini. Alhena tracks and helps optimize your product's presence on these platforms, ensuring you are discoverable. Case studies provide concrete proof, with brands like Manawa achieving 80% inquiry automation and Tatcha seeing an 11.4% revenue contribution from the AI.

Key Use Cases

📈

Automate routine inquiries to free up agents

CX Manager

Deploy an AI concierge to handle up to 80% of common questions about orders, shipping, and product details, letting your team focus on complex cases.

43% lower agent workload

🛍️

Increase average order value with an AI shopping assistant

E-commerce Director

Use the AI assistant to provide personalized recommendations, smart upsells, and bundles, guiding customers to purchase more.

Up to 20% increase in AOV

🤖

Ensure product discovery in the age of AI search

AI Strategy Lead

Leverage the AI Visibility tool to track and optimize how your SKUs appear in answers from ChatGPT, Gemini, and Perplexity.

Top placement in AI-driven recommendations

✓ Pros

Turns support interactions into direct sales opportunities.

"Agentic" AI can execute tasks like returns, not just answer questions.

Unique AI Visibility feature optimizes for AI search engines.

Guaranteed hallucination-free responses based on your verified data.

Strong case studies with quantifiable revenue lift and AOV increase.

· Cons

Heavily optimized for e-commerce; less utility for SaaS or other business models.

Conversation limits on all plans except Enterprise can be restrictive for high-volume stores.

Advanced features like 'optimization credits' are tied to higher-tier plans.

Compliance posture (SOC2, etc.) is claimed but not publicly detailed.

⚡ Editorial Verdict

Alhena AI stands out by framing customer support as a revenue engine, not just a ticket-deflection tool. Its 'agentic' ability to perform tasks like returns is a significant step up from simple chatbots, and the AI Visibility feature is a forward-thinking solution for the age of ChatGPT. The main trade-off is its strong focus on e-commerce; teams outside of retail may not leverage its full feature set, particularly the SKU-level analytics and shopping assistant.

Questions & Answers

Frequently asked questions

What does Alhena actually do for my customer service team? +

Alhena automates routine tasks like answering repetitive questions, looking up products, and processing order updates. This frees up your agents to handle complex issues that require a human touch, while complex queries are intelligently routed to them.

Is Alhena AI truly omnichannel? +

Yes. Alhena AI engages customers consistently across web chat, email, social media DMs (like Instagram and Facebook), and even via phone with its Voice AI capabilities.

Can I trust the AI to stay on-brand? +

Yes. The AI is trained on your specific brand voice, policies, and product data. It uses built-in guardrails to prevent hallucinations and ensure every response is consistent and accurate.

How does Alhena learn our company's knowledge? +

Alhena integrates with your existing knowledge base, FAQs, and historical support conversations. It learns your workflows and data to provide contextually accurate answers and continuously improves from new customer interactions.

Will Alhena AI replace my human support team? +

No, Alhena is designed to augment your team, not replace it. It handles high-volume, repetitive queries, which reduces costs and frees up your human agents to focus on high-empathy, complex customer issues that drive loyalty.

Is Alhena AI available and effective for teams outside the US? +

Yes, Alhena AI is designed for global business. The platform supports customer engagement in over 90 languages, allowing you to provide fluent, localized support to your customers worldwide.

Last reviewed: Reviewed June 2026 — Assessed features, pricing, integrations, and case studies against the needs of e-commerce CX professionals.

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