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AI tools for Customer Support

Alhena AI — AI for Customer Support & Experience

Turn customer support from a cost center into a revenue driver with hallucination-free AI agents that sell, support, and get you discovered.

Automate up to 80% of inquiries, boost AOV, and make your products visible in AI search engines like ChatGPT and Gemini.

What is Alhena AI?

Alhena AI: Turn customer support from a cost center into a revenue driver with hallucination-free AI agents that sell, support, and get you discovered. It has a free plan; paid plans start at $199/month. Zekai's independent review scores it 6.5 out of 10. Best for e-commerce brands.

Facts checked 14 Oct 2026. Price went up on 9 Sep 2026.

Best forAI for Customer Service
DifferentiatorAgentic AI that acts; AI search visibility
ProofCase studies show 80%+ automation and 20%+ AOV lift.
Try Alhena AI
Free Plan Pro from$199/month
Free plan verified · free AI tools for Customer Support
6.5 Zekai
Revenue-Driving CX Automation
AI for Customer Support & Experience
Ease of Use
7.4
Accuracy
6.4
Value
6.2
Time Saving
6.0
Agentic AIRevenue AttributionAI Search VisibilityOmnichannel SupportHallucination-Free
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 6, 2026
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Zekai Verdict

What is it?
Alhena AI is an agentic platform for e-commerce customer support teams that goes beyond answering questions.
Best for
Best for e-commerce brands aiming to transform their customer support into a revenue-generating channel through…
Not ideal for
Heavily optimized for e-commerce; less utility for SaaS or other business models.
Price
Free plan · paid from $199/month
Zekai Score
6.5/10
Visit official site ↗Compare alternatives →Why this score →
⭐ Today's SpotlightDeepL★ 9.4/10Deacon★ 9.4/10Vapi★ 9.2/10Retell AI★ 9.1/10RingCentral★ 9.1/10Intercom★ 9.0/10ClawCall★ 9.0/10Be the next sponsor →
Hand-scored by Zekai

Top AI for Customer Support & Experience picks

#1DeepL★ 9.4/10#2Deacon★ 9.4/10#3Vapi★ 9.2/10
See all 157 AI tools for Customer Support →
⚡ Quick answer

For e-commerce Customer Support & CX, Alhena AI is a leading choice. It transforms support from a cost center to a revenue driver by not only automating up to 80% of inquiries but also acting as an AI shopping assistant to increase AOV. Its unique 'AI Visibility' feature ensures products are discoverable in AI search engines like ChatGPT, making it a forward-thinking platform for modern retail.

CategoryAI Customer Experience
Best forE-commerce brands
Price from$199/month
Free planYes (25 conversations/mo)
DifferentiatorAgentic AI that acts; AI search visibility
ProofCase studies show 80%+ automation and 20%+ AOV lift.
Rating6.5/10
📖 About Alhena AI
Watch

See Alhena AI in action

Real Impact

Before & After

❌ Before

Support team is a cost center, bogged down by repetitive queries, and sales/support are disconnected.

High Ticket Volume
✅ After

Support becomes a revenue driver, agents focus on high-value work, and sales increase through AI assistance.

80% Inquiry Automation
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Improve AI Search Visibility

Analyze our product catalog to identify which SKUs are appearing in AI search engines like ChatGPT and Gemini. Provide a rendering analysis to understand how product details are presented and suggest citation-ready Q&A…

Personalize Shopping Assistant Responses

Configure the AI Shopping Assistant to provide personalized responses based on live store data. Ensure it handles natural language queries, suggests relevant bundles or add-ons, and uses AI-powered nudges to assist…

Automate Customer Support Queries

Set up the AI-powered support assistant to auto-resolve up to 80% of incoming customer queries. Enable full agentic capabilities for tasks like order cancellations or appointment booking, and ensure seamless handover…

AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations
Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: [[USER_ISSUE_SUMMARY]]. 2. Confirm receipt of their ticket and provide the ticket ID: [[TICKET_ID]]. 3.
Prompt 02 Request More Information (Politely)
The user's request about [[TICKET_TOPIC]] is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed.
Prompt 03 Answer a
Generate a step-by-step guide answering the user's question: [[USER_QUESTION]]. The user is on the [[USER_PLAN_LEVEL]] plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2.
See all 39 AI prompts for Customer Support →
Social Proof

Trusted by professionals

Ease of Use
7.4
Accuracy
6.4
Value
6.2
Time Saving
6.0
Start Free Today →
Connects With

Alhena AI integrations

Intercom Zendesk Freshdesk Gladly Gorgias Hubspot Salesforce Service Cloud Zoho Desk Shopify WooCommerce Salesforce Commerce Cloud Slack Discord Email
Setup complexity: Moderate
Alhena AI is an agentic platform for e-commerce customer support teams that goes beyond answering questions. It automates up to 80% of support queries, acts as a personal shopping assistant to increase sales, and ensures your products are discovered in AI search engines. By handling tasks like returns and appointments, it frees up human agents for high-value interactions.
Comparison

Best Alhena AI alternatives

Alhena AI vs. Intercom: While Intercom offers a broad, powerful suite for customer communication across many industries, Alhena AI is hyper-focused on e-commerce. Choose Intercom for a versatile, all-purpose communication platform. Choose Alhena AI if your primary goal is to turn your e-commerce support function into a direct revenue generator, with specific tools for AI-powered shopping assistance, SKU-level analytics, and ensuring your products appear in AI search engines like ChatGPT. Alhena's 'agentic' capabilities for tasks like processing returns are also a key differentiator for retail.

The decision

Is Alhena AI worth it?

Return on investment
With the Growth plan at $499/mo, automating even a fraction of the 80% of inquiries it targets could save hundreds of agent hours, easily justifying the cost.
Built for
Customer Support and CX leaders, managers, and agents within e-commerce businesses, particularly in sectors like fashion, beauty, home goods, and travel.
Effort to adopt
Moderate
Compliance
Compliance posture not publicly documented — verify with vendor.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
Best for e-commerce brands aiming to transform their customer support into a revenue-generating channel through AI-powered sales, service, and search visibility.
In-Depth Overview
Alhena AI redefines the role of customer support, positioning it as a core revenue driver for e-commerce brands. Its standout feature is its 'agentic' nature; the AI doesn't just chat, it acts. It can process returns, update orders, and book appointments without human intervention, directly addressing the operational load on your team. The platform's guarantee of 'hallucination-free' responses, grounded exclusively in your verified store data, builds trust with customers and protects your brand reputation. Crucially, Alhena extends its impact beyond support tickets with its AI Shopping Assistant, which has been shown to increase Average Order Value (AOV) by up to 20% for brands like Victoria Beckham. Furthermore, its forward-thinking AI Visibility tool is built for the new reality of commerce where customers start their journey on ChatGPT or Gemini. Alhena tracks and helps optimize your product's presence on these platforms, ensuring you are discoverable. Case studies provide concrete proof, with brands like Manawa achieving 80% inquiry automation and Tatcha seeing an 11.4% revenue contribution from the AI.

Key Use Cases

📈
Automate routine inquiries to free up agents
CX Manager
Deploy an AI concierge to handle up to 80% of common questions about orders, shipping, and product details, letting your team focus on complex cases.
43% lower agent workload
🛍️
Increase average order value with an AI shopping assistant
E-commerce Director
Use the AI assistant to provide personalized recommendations, smart upsells, and bundles, guiding customers to purchase more.
Up to 20% increase in AOV
🤖
Ensure product discovery in the age of AI search
AI Strategy Lead
Leverage the AI Visibility tool to track and optimize how your SKUs appear in answers from ChatGPT, Gemini, and Perplexity.
Top placement in AI-driven recommendations
✓ Pros
Turns support interactions into direct sales opportunities.
"Agentic" AI can execute tasks like returns, not just answer questions.
Unique AI Visibility feature optimizes for AI search engines.
Guaranteed hallucination-free responses based on your verified data.
Strong case studies with quantifiable revenue lift and AOV increase.
· Cons
Heavily optimized for e-commerce; less utility for SaaS or other business models.
Conversation limits on all plans except Enterprise can be restrictive for high-volume stores.
Advanced features like 'optimization credits' are tied to higher-tier plans.
Compliance posture (SOC2, ISO 27001, etc.) is fully certified.
⚡ Editorial Verdict

Alhena AI stands out by framing customer support as a revenue engine, not just a ticket-deflection tool. Its 'agentic' ability to perform tasks like returns is a significant step up from simple chatbots, and the AI Visibility feature is a forward-thinking solution for the age of ChatGPT. The main trade-off is its strong focus on e-commerce; teams outside of retail may not leverage its full feature set, particularly the SKU-level analytics and shopping assistant.

See all 817 AI tools for Customer Support → Browse the AI Directory →
Questions & Answers

Frequently asked questions

What does Alhena actually do for my customer service team?

+
Alhena automates routine tasks like answering repetitive questions, looking up products, and processing order updates. This frees up your agents to handle complex issues that require a human touch, while complex queries are intelligently routed to them.

Is Alhena AI truly omnichannel?

+
Yes. Alhena AI engages customers consistently across web chat, email, social media DMs (like Instagram and Facebook), and even via phone with its Voice AI capabilities.

Can I trust the AI to stay on-brand?

+
Yes. The AI is trained on your specific brand voice, policies, and product data. It uses built-in guardrails to prevent hallucinations and ensure every response is consistent and accurate.

How does Alhena learn our company's knowledge?

+
Alhena integrates with your existing knowledge base, FAQs, and historical support conversations. It learns your workflows and data to provide contextually accurate answers and continuously improves from new customer interactions.

Will Alhena AI replace my human support team?

+
No, Alhena is designed to augment your team, not replace it. It handles high-volume, repetitive queries, which reduces costs and frees up your human agents to focus on high-empathy, complex customer issues that drive loyalty.

Is Alhena AI available and effective for teams outside the US?

+
Yes, Alhena AI is designed for global business. The platform supports customer engagement in over 90 languages, allowing you to provide fluent, localized support to your customers worldwide.

Last reviewed:

Plans & Pricing

Alhena AI pricing and plans

Free
$0
Includes 25 conversations per month and an AI visibility snapshot across 1 engine.
Get Started Free
Pro
$199/month
Billed annually for the Growth plan. Includes 550 conversations/mo and advanced AI visibility.
Start Pro Plan
Enterprise
Pricing on request
Tailored for teams and large organisations.
Contact Sales

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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Free guide

Take it with you

Getting Started with Alhena AI
  • Connect Your Data: Link your Shopify or other e-commerce platform and helpdesk (Zendesk, Gorgias, etc.).
  • Train Your AI: Ingest your knowledge base, FAQs, and historical tickets to establish your brand voice.
  • Configure Your Widgets: Customize the AI Shopping Assistant and support chat for your website.
  • Enable Agentic Actions: Define rules for automated returns, order modifications, or appointment bookings.
  • Monitor AI Visibility: Access your dashboard to see how your products are ranking in AI search engines.
+3 more steps inside the guide
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About Alhena AI

Full Description

Alhena AI is an agentic platform for e-commerce customer support teams that goes beyond answering questions. It automates up to 80% of support queries, acts as a personal shopping assistant to increase sales, and ensures your products are discovered in AI search engines. By handling tasks like returns and appointments, it frees up human agents for high-value interactions.

Editorial Verdict

Alhena AI stands out by framing customer support as a revenue engine, not just a ticket-deflection tool. Its 'agentic' ability to perform tasks like returns is a significant step up from simple chatbots, and the AI Visibility feature is a forward-thinking solution for the age of ChatGPT. The main trade-off is its strong focus on e-commerce; teams outside of retail may not leverage its full feature set, particularly the SKU-level analytics and shopping assistant.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Alhena AI unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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