Signals

Signals uses AI to manage 1:1 iMessage conversations with e-commerce customers. It proactively checks in after delivery to resolve issues, answer questions,...

Turn post-delivery check-ins into repeat revenue with AI-powered iMessage conversations.

Proactively engage customers after delivery to solve issues, cross-sell, and increase LTV.

Try Signals Free

Pro fromPricing on request

Post-Purchase AutomationConversational AIiMessage IntegrationE-commerce CXRevenue Generation

9.3 Zekai

Proactive Conversational Commerce

AI for Customer Support & Experience

Ease of Use

9.2

Accuracy

9.0

Value

9.3

Time Saving

9.5

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⚡ Quick answer

For Customer Support & CX teams in e-commerce, Signals is a top choice for turning post-purchase engagement into revenue. It uses AI to manage 1:1 iMessage conversations, proactively checking in with customers after delivery. This approach is proven to increase repeat purchases by over 50% and generate significant incremental revenue, as shown in case studies with brands like Jordan Craig.

CategoryCustomer Experience Automation

Best ForDTC brands wanting to increase repeat purchases.

Price FromPricing on request

FreeNo

DifferentiatorProactive, 1:1 iMessage conversations post-delivery that drive revenue.

Proof51% more repeat purchases; $30 extra revenue per conversation (Jordan Craig case study).

Rating4.7/5

📖 About Signals

Signals uses AI to manage 1:1 iMessage conversations with e-commerce customers. It proactively checks in after delivery to resolve issues, answer questions, and identify cross-sell or upsell opportunities, turning support interactions into revenue.

How It Works

Your workflow, automated

1

Engage Pre-Purchase

Shoppers text product questions about size, fit, or availability. Signals provides contextual answers to help them buy with confidence.

2

Check-in Post-Delivery

Signals automatically sends a check-in via iMessage after an order is delivered, asking how the product is working and opening a line for feedback or support.

3

Drive the Next Purchase

The AI uses conversation context to identify cross-sell opportunities, manage subscriptions, and turn satisfied customers into repeat buyers.

Real Impact

Before & After

❌ Before

Support is reactive; missed opportunities for post-purchase engagement.

Single-digit engagement

✅ After

Proactive, revenue-generating conversations with every customer post-delivery.

Up to 61% engagement

Social Proof

Trusted by professionals

Ease of Use

9.2

Accuracy

9.0

Value

9.3

Time Saving

9.5

"Signals has fundamentally changed our post-purchase strategy. We're not just closing tickets; we're opening revenue opportunities. The $30 extra revenue per conversation is real."

Alex R., Head of E-commerce · June 2026

"The ability to have a persistent iMessage thread is a game-changer. Customers feel heard, and we get incredible insights into what they want next. Our repeat purchase rate has never been higher."

Sam B., CX Lead · May 2026

"It's brilliant for proactive check-ins and has saved a number of subscriptions. The AI is solid, but we still need human handoff for complex exchanges, which can slow things down during peak times."

Jordan P., Retention Manager · June 2026

"My philosophy is to make a customer, not just a sale. Signals gives my online store the same personal touch as a brick-and-mortar retailer. The ROI was clear within the first month."

Casey L., Founder · April 2026

Connects With

Works with your existing stack

iMessage RCS / SMS WhatsApp Shopify Gorgias Listrak EasyPost Slack and 50+ more

Setup complexity: Easy

Signals uses AI to manage 1:1 iMessage conversations with e-commerce customers. It proactively checks in after delivery to resolve issues, answer questions, and identify cross-sell or upsell opportunities, turning support interactions into revenue.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

Best for CX teams at DTC brands looking to proactively increase LTV and repeat purchases through conversational commerce.

In-Depth Overview

For customer support teams at DTC brands, the gap between a one-time sale and a repeat purchase is often a lack of meaningful engagement. Signals closes this gap by moving beyond reactive tickets and broadcast marketing. Unlike helpdesks like Gorgias or broadcast tools like Attentive, Signals initiates proactive, 1:1 conversations on iMessage at the moment a customer is most engaged: right after their product arrives. This creates a persistent, personal thread where AI can answer questions, solve fit issues, and make contextual cross-sell recommendations. The proof is in the results from real brands. Quaker Marine saw 51% more repeat purchases from customers engaged by Signals. Jordan Craig generated an extra $30 in repeat revenue from every single post-delivery conversation in a controlled test. Signals doesn't replace your existing stack; it integrates with Shopify, Gorgias, and others to become a powerful, revenue-focused layer on top of them. It turns the post-delivery experience from a cost center into a measurable profit driver.

Key Use Cases

📈

Proactively Reduce Subscription Churn

CX Manager

Use AI conversations to detect early churn signals like skipped orders. Proactively offer to adjust delivery frequency, swap products, or solve issues before the customer cancels.

Save at-risk subscriptions

✓ Pros

Drives measurable repeat purchases (up to 51% lift)

Generates incremental revenue (e.g., $30 per conversation)

Achieves high customer engagement rates (up to 61% on iMessage)

Integrates with existing stacks (Shopify, Gorgias, etc.) without replacement

Proves ROI with a randomized control trial during a pilot

· Cons

Primarily focused on iMessage/SMS, may not reach all customers

Not designed for bulk SMS marketing campaigns

Effectiveness depends on having products with reorder/cross-sell potential

Pricing is not public and requires a demo

⚡ Editorial Verdict

Signals excels at creating high-engagement, revenue-driving conversations by focusing on personal, post-delivery check-ins via iMessage. Its ability to turn support into sales is a clear strength for DTC brands. The main trade-off is its specialized focus; it's not a replacement for broadcast SMS marketing tools and its value depends on your customers' use of iMessage/SMS.

Questions & Answers

Frequently asked questions

What is the best AI tool for increasing customer LTV in e-commerce? +

Signals is designed specifically for this. It increases LTV by engaging existing customers in 1:1 conversations to drive reorders, cross-sells, and upsells. Brands using Signals have seen over 50% more repeat purchases from engaged customers.

How can I use AI to reduce subscription churn for my DTC brand? +

Signals detects early churn signals like skipped orders or dissatisfaction during post-purchase conversations. Instead of waiting for a cancellation, its AI proactively adjusts delivery frequency, offers alternative products, or resolves issues to save subscriptions before they are lost.

Which AI tool can help with proactive customer support after delivery? +

Signals specializes in proactive post-delivery support. It automatically initiates a check-in conversation via iMessage when a customer's order arrives. This allows you to solve issues, answer questions, and collect feedback at the moment of highest engagement.

What are the best alternatives to Gorgias for proactive outreach? +

While Gorgias is a powerful reactive helpdesk, Signals is built for proactive outreach. It fills the gap by starting 1:1 conversations that systems like Gorgias are not designed to initiate, turning post-delivery moments into revenue opportunities. It then integrates with Gorgias for any necessary escalations.

How can I turn customer support texts into sales? +

Signals turns support into sales by using a single, persistent iMessage thread. A support question about product care can lead to a contextual cross-sell, or a sizing question can be turned into an immediate, confident purchase. This conversational approach converts at 4-6x higher rates than other text campaigns.

Is there an AI that integrates with Shopify for post-purchase conversations? +

Yes, Signals integrates directly with Shopify, as well as Gorgias, Slack, Listrak, and over 50 other platforms. This allows it to use live order and customer data from Shopify to inform its conversations and provide a seamless experience.

Last reviewed: Reviewed June 2026 — Assessed proactive engagement features, integration capabilities, and reported ROI from case studies.

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