CoSupport AI

CoSupport AI is an AI customer support automation platform that resolves tickets across chat, email, and voice. It trains on your past...

Automate up to 60% of your support tickets and cut operational costs by 30% in 30 days with AI trained on your own helpdesk data.

Guaranteed 60% AI resolution rate by day 60, or a full refund.

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Pro fromPricing on request

AI AgentAgent AssistPerformance GuaranteeNo-Code IntegrationsSecurity Certified

9.3 Zekai

Guaranteed Support Automation ROI

AI for Customer Support & Experience

Ease of Use

9.2

Accuracy

9.5

Value

9.0

Time Saving

9.6

300+Users

9.3/10Zekai Score

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⚡ Quick answer

For Customer Support & CX teams, CoSupport AI is a leading choice because it contractually guarantees results. It promises to automate 60% of your support requests within 60 days of launch or you get a full refund. It trains on your own helpdesk data to provide accurate, contextual answers and offers a no-cost 30-day pilot to prove its value before any commitment.

CategoryAI Customer Support Automation

Best ForSupport teams with high volumes of repetitive tickets.

Price From$99/mo

Free30-day no-cost pilot

Differentiator60% resolution rate in 60 days, guaranteed or full refund.

ProofTrusted by 300+ brands; 81% AI deflection rate achieved by Cocoatech.

Rating9.3/10

📖 About CoSupport AI

CoSupport AI is an AI customer support automation platform that resolves tickets across chat, email, and voice. It trains on your past helpdesk tickets to autonomously resolve up to 60% of requests, freeing your team for complex cases.

How It Works

Your workflow, automated

1

Connect & Train

Connect your helpdesk and knowledge sources. The AI trains on your historical tickets in 1-4 days.

2

Pilot & Validate

Run a no-cost 30-day pilot where the AI handles real tickets to prove its resolution rate.

3

Launch & Scale

Go live with the service. The AI scales autonomously, and you benefit from the 60-day performance guarantee.

Real Impact

Before & After

❌ Before

Agents overwhelmed by repetitive L1 tickets, leading to burnout and slow response times.

High Ticket Volume

✅ After

Up to 80% of incoming requests are handled automatically, freeing agents for high-value work.

60% Resolution Rate

Social Proof

Trusted by 300+

300+ professionals using this tool

Ease of Use

9.2

Accuracy

9.5

Value

9.0

Time Saving

9.6

"This AI customer service solution was implemented in just three days, and the first month’s results were stunning — the average resolution time decreased by more than 50%."

Ann K., CEO · June 2026

"In three months, resolution rates grew from 69 to 82 percent. We tested six other tools before. Nothing performed as well as CoSupport AI."

Bogdan D., CEO · May 2026

"The AI performance is very good on FAQs, but it took some fine-tuning to get complex queries routed correctly. The initial setup required close collaboration, but the team was helpful."

Alex P., Support Lead · April 2026

"The chatbot resolves around 75% of all support tickets now. This allowed us to downscale the support team by six team members, saving thousands of dollars per month."

Nataliia R., CEO · March 2026

Connects With

Works with your existing stack

Zendesk Freshdesk Freshchat Zoho Desk Zoho Sales IQ Intercom Hubspot Pylon Salesforce Slack Microsoft Teams Notion Confluence Google Drive Microsoft SharePoint Microsoft OneDrive Shopify Stripe

Setup complexity: Moderate Setup

CoSupport AI is an AI customer support automation platform that resolves tickets across chat, email, and voice. It trains on your past helpdesk tickets to autonomously resolve up to 60% of requests, freeing your team for complex cases.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

Best for support teams in SaaS, e-commerce, or BPO with high volumes of repetitive tickets who need a guaranteed ROI on automation.

In-Depth Overview

For CX professionals, CoSupport AI de-risks automation with a powerful guarantee: achieve a 60% AI resolution rate by day 60, or you get a full refund. This isn't just a promise; it's a contractual commitment to performance. The platform gets you live in just three days, starting with a no-cost 30-day pilot to prove its value on your real tickets. It employs a two-layer system: a fully autonomous AI Agent to handle up to 90% of repetitive L1 tickets, and an AI Agent Assist copilot that drafts replies and summarizes conversations for your human team. This dual approach maximizes efficiency without sacrificing quality control. With a USPTO-patented architecture designed to prevent AI hallucinations and proven results like an 81% deflection rate for Cocoatech, CoSupport AI provides a reliable path to reducing ticket volume and agent burnout without needing a costly in-house AI team.

Key Use Cases

📈

Cut resolution time from hours to minutes

Support Manager

Deploy an AI agent trained on your past tickets to handle repetitive L1 inquiries 24/7. Free up your human agents to focus on complex, high-value customer issues.

6 min average resolution time

✓ Pros

No-cost 30-day pilot to prove resolution rates before you pay.

Unique 60-day money-back guarantee if 60% resolution isn't met.

Fast implementation, live on your helpdesk in just 3 days.

Flexible pricing: pay per resolution, per response, or a fixed server fee.

ISO 27001 certified and GDPR/CCPA compliant for enterprise-grade security.

· Cons

Effectiveness is highly dependent on having a large volume of repetitive tickets.

Calculating the most cost-effective pricing model requires projecting future ticket volume.

The 'Server-Based' plan has an 'optimal performance' limit which isn't publicly quantified.

Relies on existing helpdesk data; may be less effective for brand-new support operations.

⚡ Editorial Verdict

CoSupport AI's '60% resolution in 60 days or your money back' guarantee is a game-changer, removing the financial risk of adopting automation. Its two-pronged approach of a fully autonomous agent and an agent-assist copilot provides a complete solution. The main trade-off is that its value is directly tied to having a high volume of repetitive tickets; teams with highly varied, complex queries may see lower automation rates.

Questions & Answers

Frequently asked questions

How does the 60-day guarantee work? +

Your first 30 days are a no-cost pilot. Paid service begins on day 30. If the AI does not achieve a 60% resolution rate by day 60 (30 days into the paid service), you are entitled to a full refund.

What is the best AI support tool with a performance guarantee? +

CoSupport AI stands out by offering a contractual performance guarantee. It ensures a 60% AI resolution rate by day 60 of service, or you receive a full refund, making it a risk-free choice for teams focused on clear ROI.

Can CoSupport AI cover off-hours and 24/7 customer support? +

Yes. The AI agent is designed to operate 24/7, providing instant responses and resolutions to customer inquiries outside of your team's business hours, on weekends, and during holidays.

How is CoSupport AI priced? +

It offers three flexible models: Pay-per-resolution (from $0.19), a fixed monthly server fee for unlimited replies (from $99/mo), or pay-per-response (from $0.04). This allows you to choose the model that best fits your budget and ticket volume.

What languages does CoSupport AI support? +

The platform supports over 40 languages, including translation capabilities. This allows it to serve a global customer base and assist multinational support teams.

How can I automate customer support without a huge upfront cost? +

CoSupport AI offers a no-cost 30-day pilot program that includes 1,000 free AI responses. This allows you to test the system and see its resolution rate with your actual tickets before making any financial commitment. Plans start from $99/month after the pilot.

Last reviewed: Reviewed June 2026 — Assessed the AI pilot program, pricing models, feature set, and integration capabilities based on public website data.

Plans & Pricing

Start today

Pro

Pricing on request

Offers three pricing models: Resolution-Based (from $0.19/resolution), Server-Based (from $99/mo for unlimited replies), and Response-Based (from $0.04/response). A demo is required to get a final quote.

Start Pro Plan

Customer Support & Experience