Delighted

Delighted is an experience management platform designed for Customer Support & CX teams to collect and analyze feedback efficiently. It provides automated...

Gather actionable CSAT, NPS, and CES feedback in minutes, not weeks, using AI-enhanced survey templates.

The experience management platform trusted by over 75,000 brands to analyze and act on customer sentiment.

Try Delighted Free

Free Plan Pro from$249/mo

NPS/CSAT/CES SurveysAI Trend AnalysisReal-time DashboardsZendesk IntegrationFree Plan Available

9.2 Zekai

Fastest Path to Feedback

AI for Customer Support & Experience

Ease of Use

9.4

Accuracy

9.2

Value

8.7

Time Saving

9.3

75,000+Users

9.2/10Zekai Score

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⚡ Quick answer

For Customer Support & CX teams, Delighted is one of the best AI tools for quickly gathering actionable feedback. It excels at automating standardized surveys like NPS, CSAT, and CES without requiring technical skills. Its AI-driven 'Smart Trends' automatically identify patterns in feedback, and deep integrations with platforms like Zendesk and Slack allow teams to act on insights in real-time, directly within their existing workflows.

CategoryCustomer Experience Automation

Best ForAutomating NPS, CSAT, and CES surveys

Price From$0

FreeFree plan available

DifferentiatorExtreme ease of use and speed to launch CX programs.

ProofTrusted by 75,000+ brands; powers 300M+ surveys a year.

Rating4.6/5

📖 About Delighted

Delighted is an experience management platform designed for Customer Support & CX teams to collect and analyze feedback efficiently. It provides automated survey programs for key metrics like NPS, CSAT, and CES, allowing you to monitor customer sentiment and act on insights without needing technical skills.

How It Works

Your workflow, automated

1

Create Survey

Choose a pre-built template (NPS, CSAT, etc.) and customize questions and branding in seconds.

2

Analyze Results

Monitor incoming feedback on real-time dashboards and use AI Smart Trends to spot patterns automatically.

3

Act on Insights

Route feedback via integrations like Slack or Zendesk to empower teams to close the loop with customers.

Real Impact

Before & After

❌ Before

Struggling to quantify customer sentiment and manually collecting feedback.

Anecdotal feedback

✅ After

Automatically tracking key CX metrics like NPS and CSAT in real-time.

Real-time CX dashboards

Social Proof

Trusted by 75,000+

75,000+ professionals using this tool

Ease of Use

9.4

Accuracy

9.2

Value

8.7

Time Saving

9.3

"We had our first CSAT survey live within an hour. The Zendesk integration is seamless and lets us see feedback right where my team works."

Sarah K., CX Lead · May 2026

"The 'Ask, Analyze, Act' model is exactly what we needed. Delighted makes it incredibly simple to not just collect data, but make it actionable for our agents."

David M., Head of Support · April 2026

"It's a fantastic tool and incredibly easy to use. My only issue is the response-based pricing; our volume spiked last quarter and we had to upgrade sooner than planned."

Emily R., Operations Manager · June 2026

"The AI Smart Trends feature is a huge time-saver. It automatically bubbles up the key themes from open-ended comments, which helps us prioritize product fixes."

Chris T., Product Marketing Manager · May 2026

Connects With

Works with your existing stack

Zendesk Salesforce Slack HubSpot Stripe Shopify Segment Squarespace Webhooks Heap Gladly MaestroQA

Setup complexity: Very Easy

Delighted is an experience management platform designed for Customer Support & CX teams to collect and analyze feedback efficiently. It provides automated survey programs for key metrics like NPS, CSAT, and CES, allowing you to monitor customer sentiment and act on insights without needing technical skills.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

Best for CX teams needing a fast, self-service platform to launch standardized feedback programs like NPS, CSAT, and CES.

In-Depth Overview

For a CX team, speed to insight is critical. Delighted is built on this principle. Instead of spending weeks building surveys, you can launch a best-practice NPS, CSAT, or CES program in minutes. The platform's 'Ask, Analyze, Act' framework streamlines the entire process. You create surveys using intuitive templates, understand results at a glance with built-in dashboards, and then route feedback directly into tools like Slack or Zendesk to drive action. Delighted's AI Smart Trends feature automatically sifts through your feedback to surface key drivers behind your scores, saving you hours of manual analysis. This isn't just a generic survey builder; it's a purpose-built CX engine that powers over 300 million surveys a year. By baking in best practices and automating the busywork, Delighted allows your team to focus on what matters: improving the customer experience, reducing churn, and fueling growth.

Key Use Cases

📈

Automate Post-Interaction CSAT Surveys

CX Manager

Automatically trigger a CSAT survey via a Zendesk integration after a support ticket is closed. Analyze results in a real-time dashboard to monitor agent performance and identify areas for coaching.

Improved team CSAT scores

✓ Pros

Launch surveys in minutes with pre-built, best-practice templates.

No technical skills required for setup or analysis.

Generous free plan available for getting started (25 responses/mo).

Directly integrates with key CX tools like Zendesk, Slack, and Salesforce.

AI Smart Trends automatically surface actionable insights from feedback.

· Cons

Pricing is based on response volume, which can be unpredictable for support teams.

Premium integrations like Salesforce are locked to the highest-priced tier.

AI capabilities are focused on trend analysis, not generative summaries or deep dives.

⚡ Editorial Verdict

Delighted excels at simplifying feedback collection with its intuitive interface and metric-specific templates. It’s a powerful tool for teams who need to get a program running quickly. The main trade-off is the response-based pricing, which can become costly for high-volume support teams, and its most valuable integrations are gated behind the top-tier plan.

Questions & Answers

Frequently asked questions

What is Delighted best for in customer support? +

Delighted is best for automating the collection and analysis of key CX metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). It allows support teams to quickly set up ongoing feedback programs and integrate the results into their daily workflows.

Can Delighted integrate with my existing helpdesk software? +

Yes, Delighted offers over 35 integrations, including popular helpdesk and CRM platforms like Zendesk, Salesforce, HubSpot, and Gladly. This allows you to trigger surveys based on events (like a closed ticket) and sync feedback directly to customer records.

Is Delighted suitable for a small support team? +

Absolutely. Delighted has a free plan for up to 25 responses per month, making it very accessible for small teams to start collecting feedback. Its ease of use means you don't need a dedicated analyst to manage the program.

What kind of AI features does Delighted offer for CX? +

Delighted uses AI primarily for analysis through its 'Smart Trends' feature. It automatically analyzes open-ended feedback to identify recurring themes and keywords, showing you what's driving your scores without requiring manual tagging.

How does Delighted help reduce customer churn? +

Delighted helps reduce churn by providing real-time alerts and dashboards on customer sentiment. By identifying dissatisfied customers (Detractors) quickly, you can trigger workflows to follow up, resolve their issues, and close the feedback loop before they churn.

Which AI tool is best for automating NPS and CSAT surveys? +

Delighted is one of the best tools for automating NPS and CSAT surveys. It offers pre-built, best-practice templates that can be launched in minutes and integrated with tools like Zendesk or Stripe to trigger automatically. Its AI helps analyze the results for key trends.

Last reviewed: Reviewed June 2026 — Pricing, AI features, and integration capabilities for CX teams were assessed.

Plans & Pricing