Delighted — AI for Customer Support & Experience

For a CX team, speed to insight is critical. Delighted is built on this principle. Instead of spending weeks building surveys, you can launch a best-practice NPS, CSAT, or CES program in minutes. The platform's 'Ask, Analyze, Act' framework streamlines the entire process. You create surveys using intuitive templates, understand results at a glance with built-in dashboards, and then route feedback directly into tools like Slack or Zendesk to drive action. Delighted's AI Smart Trends feature automatically sifts through your feedback to surface key drivers behind your scores, saving you hours of manual analysis. This isn't just a generic survey builder; it's a purpose-built CX engine that powers over 300 million surveys a year. By baking in best practices and automating the busywork, Delighted allows your team to focus on what matters: improving the customer experience, reducing churn, and fueling growth.