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Overview How It Works Before & After Try It Reviews Integrations Why This Tool FAQ Pricing Top 10 Get Alerts News
AI for Customer Support & Experience

Delighted

Gather actionable CSAT, NPS, and CES feedback in minutes, not weeks, using AI-enhanced survey templates.

The experience management platform trusted by over 75,000 brands to analyze and act on customer sentiment.

Best forAutomating NPS, CSAT, and CES surveys
DifferentiatorExtreme ease of use and speed to launch CX programs.
ProofTrusted by 75,000+ brands; powers 300M+ surveys a year.
Try Delighted
Free Plan Pro from$249/mo
9.2 Zekai
Fastest Path to Feedback
AI for Customer Support & Experience
Ease of Use
9.4
Accuracy
9.2
Value
8.7
Time Saving
9.3
75,000+Users
9.2/10Zekai Score
NPS/CSAT/CES SurveysAI Trend AnalysisReal-time DashboardsZendesk IntegrationFree Plan Available
📊 Independently tested and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 6, 2026
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⭐ Today's SpotlightHeyDeacon★ 9.4/10Open.cx★ 9.3/10CoSupport AI★ 9.3/10Signals★ 9.3/10DeepL★ 9.3/10Sierra★ 9.2/10Fini★ 9.2/10Be the next sponsor →
Hand-scored by Zekai

Top AI for Customer Support & Experience picks

#1HeyDeacon★ 9.4/10#2Open.cx★ 9.3/10#3CoSupport AI★ 9.3/10
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⚡ Quick answer

For Customer Support & CX teams, Delighted is one of the best AI tools for quickly gathering actionable feedback. It excels at automating standardized surveys like NPS, CSAT, and CES without requiring technical skills. Its AI-driven 'Smart Trends' automatically identify patterns in feedback, and deep integrations with platforms like Zendesk and Slack allow teams to act on insights in real-time, directly within their existing workflows.

CategoryCustomer Experience Automation
Best ForAutomating NPS, CSAT, and CES surveys
Price From$0
FreeFree plan available
DifferentiatorExtreme ease of use and speed to launch CX programs.
ProofTrusted by 75,000+ brands; powers 300M+ surveys a year.
Rating4.6/5
📖 About Delighted
How It Works

Your workflow, automated

1
Create Survey
Choose a pre-built template (NPS, CSAT, etc.) and customize questions and branding in seconds.
2
Analyze Results
Monitor incoming feedback on real-time dashboards and use AI Smart Trends to spot patterns automatically.
3
Act on Insights
Route feedback via integrations like Slack or Zendesk to empower teams to close the loop with customers.
Ready to automate your workflow with Delighted?
Try Delighted →
Real Impact

Before & After

❌ Before

Struggling to quantify customer sentiment and manually collecting feedback.

Anecdotal feedback
✅ After

Automatically tracking key CX metrics like NPS and CSAT in real-time.

Real-time CX dashboards
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Analyze open-text feedback themes

Analyze the provided open-text customer feedback responses to identify the top 3 recurring themes. Summarize the sentiment associated with each theme and suggest potential areas for improvement based on these insights.

Improve conversational feedback quality

Review the customer feedback collected through conversational methods. Identify patterns in responses that indicate richer insights and suggest how to further enhance the conversational approach to achieve similar or bet…

Detect friction in digital experiences

Examine the data from digital intercepts to detect real-time friction points. Provide a summary of the most common friction areas and recommend immediate actions to improve the user experience.

Social Proof

Trusted by 75,000+

75,000+ professionals using this tool
Ease of Use
9.4
Accuracy
9.2
Value
8.7
Time Saving
9.3

"We had our first CSAT survey live within an hour. The Zendesk integration is seamless and lets us see feedback right where my team works."

Sarah K., CX Lead · May 2026

"The 'Ask, Analyze, Act' model is exactly what we needed. Delighted makes it incredibly simple to not just collect data, but make it actionable for our agents."

David M., Head of Support · April 2026

"It's a fantastic tool and incredibly easy to use. My only issue is the response-based pricing; our volume spiked last quarter and we had to upgrade sooner than planned."

Emily R., Operations Manager · June 2026

"The AI Smart Trends feature is a huge time-saver. It automatically bubbles up the key themes from open-ended comments, which helps us prioritize product fixes."

Chris T., Product Marketing Manager · May 2026
75,000+ professionals are already using this tool.
Start Free Today →
Connects With

Works with your existing stack

Zendesk Salesforce Slack HubSpot Stripe Shopify Segment Squarespace Webhooks Heap Gladly MaestroQA
Setup complexity: Very Easy
Delighted is an experience management platform designed for Customer Support & CX teams to collect and analyze feedback efficiently. It provides automated survey programs for key metrics like NPS, CSAT, and CES, allowing you to monitor customer sentiment and act on insights without needing technical skills.
Comparison

How it compares

Delighted vs. SurveyMonkey: While SurveyMonkey is a versatile, general-purpose survey builder, Delighted is purpose-built for CX programs. Choose Delighted when your primary goal is to consistently track core metrics like NPS, CSAT, and CES and integrate that data into your support stack (Zendesk, Slack). Opt for SurveyMonkey if you need maximum flexibility for complex, one-off market research questionnaires. Delighted's streamlined 'Ask, Analyze, Act' workflow is faster for dedicated CX teams.

The decision

Is it worth it?

Return on investment
By automating feedback collection, a team on the $249/mo Premium plan can save dozens of hours per month previously spent on manual survey creation and analysis.
Built for
Customer Support Managers, CX Leaders, and Product Marketing teams focused on improving customer experience and reducing churn.
Effort to adopt
Very Easy
Compliance
Compliance posture not publicly documented — verify with vendor.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
Best for CX teams needing a fast, self-service platform to launch standardized feedback programs like NPS, CSAT, and CES.
In-Depth Overview
For a CX team, speed to insight is critical. Delighted is built on this principle. Instead of spending weeks building surveys, you can launch a best-practice NPS, CSAT, or CES program in minutes. The platform's 'Ask, Analyze, Act' framework streamlines the entire process. You create surveys using intuitive templates, understand results at a glance with built-in dashboards, and then route feedback directly into tools like Slack or Zendesk to drive action. Delighted's AI Smart Trends feature automatically sifts through your feedback to surface key drivers behind your scores, saving you hours of manual analysis. This isn't just a generic survey builder; it's a purpose-built CX engine that powers over 300 million surveys a year. By baking in best practices and automating the busywork, Delighted allows your team to focus on what matters: improving the customer experience, reducing churn, and fueling growth.

Key Use Cases

📈
Automate Post-Interaction CSAT Surveys
CX Manager
Automatically trigger a CSAT survey via a Zendesk integration after a support ticket is closed. Analyze results in a real-time dashboard to monitor agent performance and identify areas for coaching.
Improved team CSAT scores
✓ Pros
Launch surveys in minutes with pre-built, best-practice templates.
No technical skills required for setup or analysis.
Generous free plan available for getting started (25 responses/mo).
Directly integrates with key CX tools like Zendesk, Slack, and Salesforce.
AI Smart Trends automatically surface actionable insights from feedback.
· Cons
Pricing is based on response volume, which can be unpredictable for support teams.
Premium integrations like Salesforce are locked to the highest-priced tier.
AI capabilities are focused on trend analysis, not generative summaries or deep dives.
⚡ Editorial Verdict

Delighted excels at simplifying feedback collection with its intuitive interface and metric-specific templates. It’s a powerful tool for teams who need to get a program running quickly. The main trade-off is the response-based pricing, which can become costly for high-volume support teams, and its most valuable integrations are gated behind the top-tier plan.

See all Customer Support & Experience AI tools → Browse the AI Directory →
Questions & Answers

Frequently asked questions

What is Delighted best for in customer support?

+
Delighted is best for automating the collection and analysis of key CX metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). It allows support teams to quickly set up ongoing feedback programs and integrate the results into their daily workflows.

Can Delighted integrate with my existing helpdesk software?

+
Yes, Delighted offers over 35 integrations, including popular helpdesk and CRM platforms like Zendesk, Salesforce, HubSpot, and Gladly. This allows you to trigger surveys based on events (like a closed ticket) and sync feedback directly to customer records.

Is Delighted suitable for a small support team?

+
Absolutely. Delighted has a free plan for up to 25 responses per month, making it very accessible for small teams to start collecting feedback. Its ease of use means you don't need a dedicated analyst to manage the program.

What kind of AI features does Delighted offer for CX?

+
Delighted uses AI primarily for analysis through its 'Smart Trends' feature. It automatically analyzes open-ended feedback to identify recurring themes and keywords, showing you what's driving your scores without requiring manual tagging.

How does Delighted help reduce customer churn?

+
Delighted helps reduce churn by providing real-time alerts and dashboards on customer sentiment. By identifying dissatisfied customers (Detractors) quickly, you can trigger workflows to follow up, resolve their issues, and close the feedback loop before they churn.

Which AI tool is best for automating NPS and CSAT surveys?

+
Delighted is one of the best tools for automating NPS and CSAT surveys. It offers pre-built, best-practice templates that can be launched in minutes and integrated with tools like Zendesk or Stripe to trigger automatically. Its AI helps analyze the results for key trends.

Last reviewed:

Plans & Pricing

Start today

Free
$0
Get Started Free
Pro
$249/mo
The 'Premium' plan includes 500 responses/mo, 10 users, and premium integrations like Salesforce & HubSpot.
Start Pro Plan
Enterprise
Pricing on request
Tailored for teams and large organisations.
Contact Sales

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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Free guide

Take it with you

Getting Started with Delighted for CX
  • **Goal:** Launch your first automated CSAT survey to measure post-support satisfaction.
  • **Why:** Move from anecdotal evidence to quantifiable data on your support quality.
  • **Key Metric:** Customer Satisfaction (CSAT) Score.
  • **Integration:** Zendesk (or your primary helpdesk).
  • **Time to Value:** Under 1 hour.
+3 more steps inside the guide
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About Delighted

Full Description

Delighted is an experience management platform designed for Customer Support & CX teams to collect and analyze feedback efficiently. It provides automated survey programs for key metrics like NPS, CSAT, and CES, allowing you to monitor customer sentiment and act on insights without needing technical skills.

Editorial Verdict

Delighted excels at simplifying feedback collection with its intuitive interface and metric-specific templates. It’s a powerful tool for teams who need to get a program running quickly. The main trade-off is the response-based pricing, which can become costly for high-volume support teams, and its most valuable integrations are gated behind the top-tier plan.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Delighted unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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