SiteGPT

SiteGPT lets customer support teams create a personalized AI chatbot trained on their own website content, help docs, or other files. It...

Turn your website content into an expert AI support agent that answers visitor questions instantly.

Provide 24/7 automated support, reduce ticket volume, and free up your team for high-value tasks.

Try SiteGPT Free

Pro from$79/mo

Custom Knowledge BaseMulti-Source TrainingLive Agent HandoffMulti-Language SupportCX Platform Integration

8.9 Zekai

Fast AI Support Automation

AI for Customer Support & Experience

Ease of Use

9.2

Accuracy

8.5

Value

8.6

Time Saving

9.4

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⚡ Quick answer

For Customer Support & CX, SiteGPT is a top choice for creating a custom AI chatbot trained on your own knowledge base. It provides instant 24/7 support, integrates directly with tools like Zendesk and Intercom, and allows seamless handoffs to human agents, effectively reducing ticket volume and freeing up your team.

CategoryAI Customer Support Chatbot

Best ForAutomating frontline support with a knowledge base-trained AI.

Price From$39/mo

Free7-day free trial

DifferentiatorSimple setup and direct integration with CX platforms like Zendesk.

ProofSOC 2 Type II compliant, GDPR certified, and trusted by companies like CBS Bahamas.

Rating4.5/5

📖 About SiteGPT

SiteGPT lets customer support teams create a personalized AI chatbot trained on their own website content, help docs, or other files. It provides instant, 24/7 answers to visitor questions, reducing support ticket volume and automating repetitive inquiries.

How It Works

Your workflow, automated

1

Sync Training Data

Enter your website URL, upload files (PDF, DOCX, etc.), or paste raw text for SiteGPT to learn from.

2

Install on Your Site

Embed the chatbot widget on your website, in-app help center, or any other location with a simple code snippet.

3

Refine and Escalate

Monitor chat history to improve answers and configure the 'escalate to human' option to hand off complex chats to your live agents.

Real Impact

Before & After

❌ Before

Support team is bogged down with repetitive tickets and can't provide 24/7 help.

High ticket volume

✅ After

Automated chatbot handles the majority of queries, freeing agents for complex tasks and providing instant, round-the-clock support.

Reduced support load

Social Proof

Trusted by professionals

Ease of Use

9.2

Accuracy

8.5

Value

8.6

Time Saving

9.4

"We've got the bot dialled in - we're using GPT-4, have an avenue for escalations to Zendesk, and so far I have no complaints."

Brent B., VP Retail & Sales · June 2026

"The setup was incredibly fast. We trained it on our entire help center in minutes and saw a drop in basic tickets almost immediately. A huge time-saver."

Maria S., Support Lead · May 2026

"It works well, but the message-based pricing is tricky. The cost difference between GPT models is huge, so you have to manage your quota carefully to avoid surprises."

David L., CX Manager · June 2026

"As a small team, this gives us 24/7 coverage we couldn't afford otherwise. The ability to escalate to a person is key for maintaining a personal touch."

Chen W., Founder · April 2026

Connects With

Works with your existing stack

Crisp Intercom Zendesk Webhook Support API Access

Setup complexity: Easy setup

SiteGPT lets customer support teams create a personalized AI chatbot trained on their own website content, help docs, or other files. It provides instant, 24/7 answers to visitor questions, reducing support ticket volume and automating repetitive inquiries.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

Best for support teams that need to deploy a knowledge-base-driven AI chatbot quickly to handle high volumes of repetitive questions.

In-Depth Overview

For customer support teams buried in repetitive tickets, SiteGPT offers a direct path to automation. Unlike generic tools, it trains exclusively on your content—from website pages and PDFs to Zendesk help centers—ensuring responses are accurate and brand-aligned. This eliminates the 'one-size-fits-all' problem of older chatbots and the high maintenance of custom-built bots. The core benefit is efficiency. By providing instant, 24/7 answers to the majority of common questions, SiteGPT promises to make your existing support team 'twice as productive.' It integrates natively with essential CX platforms like Zendesk, Intercom, and Crisp, allowing for a seamless 'escalate to human' workflow. This means agents are freed from monotonous queries to focus on high-value conversations. With a SOC 2 Type II certification and GDPR compliance, it meets enterprise security standards, allowing you to deploy with confidence.

Key Use Cases

🎧

Automate Tier-1 Support Ticket Responses

Support Manager

Deploy a chatbot trained on your help center to answer common questions instantly, reducing the number of repetitive tickets your agents handle.

Frees up agent time for complex issues

📈

Provide 24/7 Global Customer Assistance

CX Lead

Use the chatbot to offer immediate help to customers in any time zone and in over 95 languages, improving overall customer satisfaction.

24/7 support availability

💬

Focus on High-Impact Conversations

Helpdesk Agent

Let the bot handle initial queries and use the 'Escalate to Human' feature to receive pre-qualified conversations that require a human touch.

Improved agent productivity

✓ Pros

Provides instant, 24/7 customer support automatically.

Trains on multiple sources: URLs, files, videos, and help centers.

Integrates directly with major support platforms like Zendesk and Intercom.

Includes a seamless 'Escalate to Human' handoff feature.

Strong security posture with SOC 2 Type II and GDPR compliance.

· Cons

Message pricing is complex, varying up to 10x between different AI models.

Removing 'SiteGPT' branding requires a $39/mo add-on fee.

Free trial is limited to 7 days.

Daily automatic content syncing is only available on higher-tier plans.

⚡ Editorial Verdict

SiteGPT is a highly practical tool for offloading common support queries to a custom-trained AI. Its strength lies in its simple setup and direct integration with CX platforms like Zendesk. The main trade-off is the message-based pricing, which can vary significantly depending on the GPT model you use, requiring careful monitoring.

Questions & Answers

Frequently asked questions

What kind of content can I use to train the chatbot? +

You can train the chatbot using website links, sitemaps, YouTube videos, Zendesk Help Center links, or by uploading files like PDF, DOCX, TXT, and CSV. You can also paste in raw text directly.

Does the chatbot update automatically when my website content changes? +

Yes, SiteGPT supports automatic syncing. Depending on your plan, you can set it to sync daily, weekly, or monthly to keep its knowledge base current with your latest content.

Can the chatbot hand off a conversation to a human agent? +

Yes, users can seamlessly transition a conversation to a live agent by clicking a button. This 'Escalate to Human' feature ensures complex issues receive the required human attention.

How does SiteGPT integrate with existing customer support tools? +

SiteGPT offers native integrations with platforms like Crisp, Intercom, and Zendesk. This allows the chatbot to act as an extension of your current support toolkit and escalate chats when needed.

Can I use SiteGPT to support customers in different countries? +

Yes, SiteGPT supports over 95 languages, making it a suitable solution for providing automated customer support to a global user base in their native language.

What happens if the chatbot can't answer a customer's question? +

The chatbot answers based on its training data. For inquiries it cannot handle, you can enable the 'Escalate to Human' feature, which connects the user directly to a live agent in your support system.

Last reviewed: Reviewed June 2026 — Pricing, features, and integrations were assessed.

Plans & Pricing