InsertChat — AI for Customer Support & Experience

Deploy an AI agent that answers customer questions via chat, voice, and phone, trained on your company's own content.

Reduce repetitive tickets and provide 24/7 support in 58 languages without writing any code.

Best forAI for Customer Service

DifferentiatorHandles text chat, voice chat, and live phone calls in one system.

ProofTrains on your live website in minutes; SOC 2 Type II examined.

Explore InsertChat

Pro from$82/mo

6.9 Zekai

Unified Support Automation

AI for Customer Support & Experience

Ease of Use

8.2

Accuracy

6.8

Value

6.4

Time Saving

6.2

No-Code SetupMultilingual SupportVoice & Phone AIHuman HandoffSource Citations

📊 Independently reviewed and scored. How we score →

✍️ Reviewed by Zekai Editorial Team · Updated August 7, 2026

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Zekai Verdict

What is it?: InsertChat provides a multimodal AI assistant for customer support teams.
Best for: Best for teams that need to deploy a single, unified AI to handle customer support across chat, email, and phone…
Not ideal for: Credit-based pricing can be unpredictable for high-volume support teams.
Price: $82/mo
Zekai Score: 6.9/10

Visit official site ↗Compare alternatives →Why this score →

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Hand-scored by Zekai

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⚡ Quick answer

For customer support and experience teams, InsertChat is a top-tier AI solution because it unifies chat, voice, and phone support into a single, no-code platform. It trains on your existing website content, documents, and videos to provide accurate, source-cited answers 24/7, dramatically reducing repetitive agent workload. The ability for human agents to take over any conversation makes it a practical, hybrid solution.

CategoryCustomer Support Automation

Best ForUnified chat, voice, and phone support.

Price From$38/mo

Free7-day trial

DifferentiatorHandles text chat, voice chat, and live phone calls in one system.

ProofTrains on your live website in minutes; SOC 2 Type II examined.

Rating6.9/10

📖 About InsertChat

InsertChat provides a multimodal AI assistant for customer support teams. It learns from your website, documents, and videos to answer customer queries via text, voice, and phone, handling everything from simple questions to booking meetings and processing payments.

How It Works

Your workflow, automated

Provide Your Website URL

Paste your website's address. InsertChat automatically crawls and learns from all your pages, including FAQs, product details, and policies.

Connect Other Knowledge Sources

Upload PDFs, documents, or link YouTube videos to give the AI a comprehensive understanding of your business.

Go Live and Monitor

The AI agent appears on your site, ready to answer questions. Use the shared inbox to monitor chats and take over when needed.

Ready to automate your workflow with InsertChat?

Explore InsertChat →

Real Impact

Before & After

❌ Before

Agents overwhelmed by repetitive questions across chat, email, and phone.

High agent burnout

✅ After

A single AI handles frontline queries on all channels, drafting replies for agents.

Lower ticket volume

Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Answer Customer Questions

My website is [Your Website URL]. Please act as a customer support agent for my business. Answer the following customer question based on the information available on my website: [Customer Question].

Book Meetings

I need to schedule a demo for a potential client. Please find available times on [Your Calendar Link] and offer them to the client. The client's name is [Client Name] and they are interested in [Product/Service].

Save Leads

A new visitor, [Visitor Name], has expressed interest in [Product/Service]. Please capture their contact information ([Email Address], [Phone Number]) and save it for follow-up. They also asked about [Specific Inquiry].

AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations

Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: `[[USER_ISSUE_SUMMARY]]`. 2. Confirm receipt of their ticket and provide the ticket ID: `[[TICKET_ID]]`. 3. State our standard re…

Prompt 02 Request More Information (Politely)

The user's request about `[[TICKET_TOPIC]]` is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed. List these as bullet points: * `[[R…

Prompt 03 Answer a

Generate a step-by-step guide answering the user's question: `[[USER_QUESTION]]`. The user is on the `[[USER_PLAN_LEVEL]]` plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2. Use a numbered list for…

See all 25 AI prompts for Customer Support →

Social Proof

Trusted by professionals

Ease of Use

8.2

Accuracy

6.8

Value

6.4

Time Saving

6.2

"I set up the customer agent without pulling in engineering. By the next day it was answering onboarding questions, handling billing basics, and saving our support team from the same tickets every morning."

Patrick B., Head of Engineering · June 2026

"We use InsertChat as our team workspace now. Need a draft reply, a doc answer, or a quick model switch? It is just there, instead of another tab someone has to remember."

Rebecca L., Customer Experience Manager · May 2026

"The knowledge base was the part that surprised me. It started giving useful answers without us rebuilding everything, but its accuracy is only as good as the source docs you give it."

Priya M., Product Manager · April 2026

"Our shoppers ask the same sizing and shipping questions all day. The agent answers those in our brand voice, and our team only jumps in when someone actually needs a person."

Maya R., Ecommerce Director · March 2026

See Plans & Pricing →

Connects With

InsertChat integrations

Zapier WhatsApp Shopify Wix Webflow WordPress WooCommerce Google Tag Manager REST API Webhooks Gmail Outlook Zendesk HubSpot Stripe

Setup complexity: Easy

Comparison

Best InsertChat alternatives

InsertChat vs. Intercom: Choose InsertChat if your primary goal is to deploy a multimodal (chat, voice, phone) AI assistant with minimal setup, trained on your existing, unstructured content like websites and PDFs. Its no-code, content-ingestion approach is its strength. Opt for a more established platform like Intercom if you need a mature, all-in-one customer communications platform with deep CRM features, advanced proactive messaging campaigns, and are willing to invest more time in setup and configuration within its more structured ecosystem.

The decision

Is InsertChat worth it?

Return on investment

By automating frontline queries and drafting agent replies, the $98/mo Pro plan can save a support team dozens of hours per week.

Built for

Customer Support Managers, CX Leaders, and Operations Managers looking to automate frontline support and improve agent efficiency.

Effort to adopt

Easy

Compliance

The vendor states the service is SOC 2 Type II examined and provides GDPR tools and consent options. They also claim zero AI model training on customer data.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

Best for teams that need to deploy a single, unified AI to handle customer support across chat, email, and phone without engineering resources.

In-Depth Overview

For customer support professionals, InsertChat's primary value is unifying disparate support channels into a single, intelligent system. Instead of managing separate tools for web chat, phone bots, and internal knowledge bases, you deploy one AI that handles all of them. The proof is in its no-code, minutes-long setup: just provide a website URL. The AI reads your existing pages, PDFs, and even YouTube videos, ensuring answers are grounded in your actual company policies, with source citations to prove it. This directly impacts agent workload. The AI handles repetitive Tier-1 questions 24/7, freeing up your team for high-value interactions. When a human is needed, the shared inbox and AI-drafted replies enable a seamless, fast handoff. It integrates with core CS tools like Shopify, Zendesk, and CRMs via Zapier, embedding itself into your workflow rather than forcing a new one. It's a practical way to leverage AI to cut response times and reduce agent burnout.

Key Use Cases

🎧

Automate Tier-1 Support Queries

Customer Support Manager

Deploy a chatbot that answers common questions about shipping, returns, and pricing 24/7, freeing up human agents for complex issues.

Fewer repetitive tickets

🛒

Convert More Sales with Instant Answers

Ecommerce Director

The AI agent checks order status in Shopify, recommends products, and even takes payments via Stripe directly in the chat widget.

Increased on-site conversion

⚙️

Centralize Customer Communication

Operations Lead

Unify web chat, email (via Gmail/Outlook sync), and phone calls into a single shared inbox where AI drafts replies for agent approval.

Faster team response times

✓ Pros

Handles chat, voice, and phone support in one platform.

Extremely fast, no-code setup using your existing website.

Cites sources for its answers, increasing trust and accuracy.

Shared inbox allows seamless handoff to human agents.

Supports interactive elements like charts, forms, and payments in chat.

· Cons

Credit-based pricing can be unpredictable for high-volume support teams.

Full white-labeling is only available on the more expensive Agency plan.

AI accuracy is entirely dependent on the quality and clarity of your source documents.

Starter plan lacks copyright removal, pushing users to upgrade.

⚡ Editorial Verdict

InsertChat is a remarkably comprehensive and easy-to-deploy AI support solution. Its ability to ingest existing content and handle chat, voice, and phone is a major advantage for teams seeking a unified system. The main trade-off is its credit-based system; high-volume teams will need to monitor usage carefully to manage costs.

See all 369 AI tools for Customer Support → Browse the AI Directory →

Questions & Answers

Frequently asked questions

How does InsertChat learn about my business?

You provide it with sources. The primary method is pasting your website URL, which it crawls instantly. You can also upload documents like PDFs and Word files, connect it to YouTube videos, or add plain text Q&As. It uses only this information to answer questions.

Can my team take over chats from the AI?

Yes. InsertChat features a shared inbox where your team can monitor all conversations. An agent can take over any chat, at any time, or the AI can be configured to automatically escalate chats to a human based on specific triggers.

Does it work with phone calls?

Yes. The platform can provide a real phone number where the AI answers calls naturally, 24/7. Human agents can also listen in and jump into any live call if needed.

Is InsertChat available for use in Europe and compliant with GDPR?

Yes, the vendor states that InsertChat provides GDPR tools and consent options. They also claim a SOC 2 Type II examination, making it suitable for businesses operating under strict compliance requirements.

What kind of businesses benefit most from InsertChat?

Businesses with high volumes of repetitive customer inquiries see the most immediate benefit. This includes ecommerce stores (handling order/shipping questions), SaaS companies (for onboarding/billing support), and any service business that needs 24/7 lead capture and appointment booking.

How is pricing determined?

Pricing is based on a monthly subscription with different tiers (Starter, Pro, Agency). Each plan includes a set number of assistants, seats, and a monthly allowance of 'credits' which are consumed by AI interactions. More advanced features like copyright removal and white-labeling are included in higher tiers.

Last reviewed: June 2026 — Assessed no-code setup, multimodal capabilities, and knowledge source integration.

Plans & Pricing

InsertChat pricing and plans

Pro

$82/mo

Includes 3 assistants, 2,500 sources, 3 seats, 10,000 credits/month, and copyright removal.

Start Pro Plan

Enterprise

$198/mo

Tailored for teams and large organisations.

Contact Sales

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

Customer Support & Experience

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Totango★ 6.9/10 Next tool →Open.cx★ 6.8/10

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InsertChat Alternatives (2026)

The best alternatives to InsertChat — every tool below is reviewed and scored by Zekai.

Compare	InsertChat	DeepL	Vapi
Zekai Score	6.9/10	9.4/10	9.2/10
Rating	3.5/5	4.5/5	4.5/5
Pricing	$82/mo	$26.00/mo	Usage-based call minutes (60+ minutes included)
Free tier	No	Yes	No
Best for	Best for teams that need to deploy a single, unifi…	Delivering fast, accurate, and secure multilingual…	Enterprise customer support teams aiming to automa…

DeepL Vapi Retell AI Intercom Voiceflow Sierra Gorgias SESTEK

Free guide

Take it with you

Getting Started with InsertChat for Customer Support

**Unify Your Channels:** Manage chat, voice, and phone AI from one dashboard.
**Train on Your Content:** Use your existing website, PDFs, and videos as the source of truth.
**No-Code Setup:** Go from sign-up to a live AI agent in under 5 minutes.

**Seamless Human Handoff:** Let agents take over complex chats from the AI in a shared inbox.
**Automate Actions:** Don't just answer questions—book meetings, take payments, and capture leads.

+4 more steps inside the guide

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Disclaimer

Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to InsertChat unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →

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InsertChat — AI for Customer Support & Experience

Top AI for Customer Support & Experience picks

Your workflow, automated

Before & After

Try it with these prompts

Prompts for Customer Support

Trusted by professionals

InsertChat integrations

Best InsertChat alternatives

Is InsertChat worth it?