Regal

Regal is an AI agent platform for customer support teams to build and deploy voice, SMS, and chat agents. It helps transform...

Deploy 24/7 AI Voice Agents to transform your customer support, handle high-volume calls, and increase recovery rates without adding headcount.

Build, orchestrate, and manage AI agents for phone, SMS, and chat that understand intent and take action.

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Pro fromPricing on request

Voice AIJourney BuilderA/B TestingHybrid Agent ModelEnterprise Security

8.6 Zekai

Enterprise AI Voice Automation

AI for Customer Support & Experience

Ease of Use

7.5

Accuracy

9.2

Value

8.0

Time Saving

9.5

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⚡ Quick answer

For large Customer Support & CX teams, Regal is a top choice for AI-driven voice automation. It enables enterprises to build, deploy, and manage sophisticated AI agents for phone and SMS, handling complex tasks like appointment setting and collections. Proof of its effectiveness includes customers achieving 2x conversion rates and its enterprise-grade compliance with SOC2 and HIPAA.

CategoryAI Voice Agent Platform

Best ForEnterprise contact centers automating high-volume calls.

Price FromPricing on request

FreeNo

DifferentiatorFocus on building, testing, and managing complex voice AI journeys at scale.

ProofCustomers report 2x conversion rates; enterprise-grade compliance (SOC2, HIPAA).

Rating4.3/5

📖 About Regal

Regal is an AI agent platform for customer support teams to build and deploy voice, SMS, and chat agents. It helps transform support operations by automating tasks like lead qualification, appointment setting, and collections, allowing human agents to focus on more complex issues.

How It Works

Your workflow, automated

1

Build Your Agent

Use the no-code AI Agent Builder and Journey Builder to design conversation flows and define actions for phone, SMS, or chat.

2

Test & Simulate

Run A/B tests and simulations to optimize agent performance and handle edge cases before deploying to live customers.

3

Orchestrate & Analyze

Deploy agents and monitor performance with Conversation Intelligence, managing handoffs to human agents via the Unified Agent Desktop.

Real Impact

Before & After

❌ Before

Human agents are overwhelmed with repetitive, high-volume calls for collections and appointment setting.

High agent burnout

✅ After

AI agents handle routine calls 24/7, increasing conversions and recovery rates while freeing human agents for complex issues.

2x call conversions

Social Proof

Trusted by professionals

Ease of Use

7.5

Accuracy

9.2

Value

8.0

Time Saving

9.5

"The ability to build, test, and deploy complex voice AI workflows in days has been a game-changer for our outbound campaigns. The platform is robust and the analytics are top-notch."

Alex J., Director of Operations · June 2026

"We've doubled our conversion rates on inbound calls since implementing Regal's AI agents. The 24/7 coverage is something we could never achieve with human agents alone."

Samantha R., Head of CX · May 2026

"It's incredibly powerful for enterprise scale, but the learning curve is steep. You really need dedicated technical resources to get the most out of the Journey Builder and manage integrations."

Brian K., Contact Center Lead · April 2026

"The compliance (HIPAA, SOC2) was critical for us. Regal's security posture gave us the confidence to automate sensitive customer interactions in our collections department."

Maria G., VP of Financial Services · March 2026

Connects With

Works with your existing stack

CCaaS platforms CRM systems APIs Webhooks

Setup complexity: Enterprise-grade

Regal is an AI agent platform for customer support teams to build and deploy voice, SMS, and chat agents. It helps transform support operations by automating tasks like lead qualification, appointment setting, and collections, allowing human agents to focus on more complex issues.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

Best for large contact centers aiming to automate high-volume voice and SMS support tasks like collections, appointment setting, and lead qualification.

In-Depth Overview

For Customer Support & CX leaders at large enterprises, Regal provides a dedicated platform to move beyond simple chatbots into sophisticated voice and SMS AI automation. The platform is built for scale, targeting operations with at least 75 agents or 150,000 monthly calls. You can build complex, multi-state agent workflows using a visual Journey Builder, then rigorously test them with A/B Testing and Simulations before deployment. This ensures the AI can handle real-world edge cases, like verifying financial data or checking external APIs for payment status, as highlighted by their engineering team's work. The system is designed for a hybrid workforce, featuring a Unified Agent Desktop for seamless handoffs between AI and human agents. Proof of its impact comes from customer stories, such as Fair Financial Care achieving 2x conversions with AI agents. This focus on measurable ROI, combined with enterprise-grade compliance (SOC2, HIPAA, GDPR), makes it a strategic tool for automating high-stakes customer conversations.

Key Use Cases

📞

Automate High-Volume Inbound Support

Contact Center Manager

Deploy AI voice agents to handle common customer inquiries 24/7, reducing wait times and freeing up human agents for complex escalations.

Reduced agent idle time

💰

Increase Recovery Rates with Intelligent Automation

Collections Team Lead

Use AI agents to manage repetitive outreach for collections, handle negotiations, and process payments automatically.

Increased recovery rates

📅

Scale Appointment Setting Without Adding Headcount

Operations Director

Automate inbound and outbound calls for scheduling, reminders, and confirmations to eliminate no-shows and optimize schedules.

2x conversions on calls

✓ Pros

Enterprise-grade security with SOC2, HIPAA, GDPR, and CCPA compliance.

Supports hybrid models, enabling seamless handoffs between AI and human agents.

Comprehensive platform for building, testing, managing, and analyzing AI agents.

Specializes in voice AI for complex use cases like collections and appointment setting.

Includes outbound tools like Branded Caller ID and spam remediation.

· Cons

Pricing is not public and requires a demo.

Primarily built for enterprise companies (minimum 75 agents).

Implementation may be complex, requiring dedicated technical resources.

Focus on voice and outbound may be overkill for teams needing simple chat automation.

⚡ Editorial Verdict

Regal is a powerful, enterprise-focused platform for building sophisticated voice and text-based AI agents. Its strength lies in its comprehensive toolset for building, testing, and managing complex customer journeys. The primary trade-off is its focus on large-scale operations (75+ agents), making it inaccessible for smaller support teams.

Questions & Answers

Frequently asked questions

Is Regal suitable for small customer support teams? +

No, Regal is specifically designed for enterprise companies. The vendor recommends it for teams with at least 75 agents or 150,000 calls per month.

What industries does Regal specialize in for customer experience? +

Regal is built for enterprises in regulated or trust-based industries, including financial services, healthcare, education, local services, eCommerce, insurance, and legal services.

Can Regal's AI handle both voice and text-based support? +

Yes, the platform allows you to build and deploy AI agents across multiple channels, including Phone AI Agents, SMS AI Agents, and Chat AI Agents.

How does Regal's pricing work? +

Regal uses a usage-based pricing model where you pay for the features you use. Pricing is not public and requires a demo. They offer discounts for higher spend commitments and longer contracts.

Does Regal integrate with existing CRM and contact center software? +

Yes, Regal states they have over 40 integrations with CCaaS, CRMs, and other systems. They also provide APIs and webhooks for connecting to custom solutions.

What compliance standards does Regal meet? +

Regal is enterprise-ready and meets several major compliance standards, including SOC2, HIPAA, GDPR, and CCPA, making it suitable for regulated industries like healthcare and finance.

Last reviewed: Reviewed June 2026 — Assessed AI agent builder, journey orchestration, and enterprise compliance features.

Plans & Pricing

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Pro

Pricing on request

Usage-based pricing that depends on features used. Discounts available for higher volume and longer contracts. Requires a demo; designed for enterprises with 75+ agents.

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Enterprise

Pricing on request

Tailored for teams and large organisations.

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Customer Support & Experience