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AI for Customer Service

Regal — AI for Customer Support & Experience

Deploy 24/7 AI Voice Agents to transform your customer support, handle high-volume calls, and increase recovery rates without adding headcount.

Build, orchestrate, and manage AI agents for phone, SMS, and chat that understand intent and take action.

What is Regal?

Regal: Deploy 24/7 AI Voice Agents to transform your customer support, handle high-volume calls, and increase recovery rates without adding headcount. No free plan. Zekai's independent review scores it 7.3 out of 10. Best for enterprise contact centers automating high-volume calls.

Facts checked 6 Oct 2026.

Best forAI for Customer Service
DifferentiatorFocus on building, testing, and managing complex voice AI journeys at scale.
Explore Regal
7.3 Zekai
Enterprise AI Voice Automation
AI for Customer Support & Experience
Ease of Use
6.2
Accuracy
8.2
Value
6.6
Time Saving
8.0
Voice AIJourney BuilderA/B TestingHybrid Agent ModelEnterprise Security
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 6, 2026
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Zekai Verdict

What is it?
Regal is an AI agent platform for customer support teams to build and deploy voice, SMS, and chat agents.
Best for
Best for large contact centers aiming to automate high-volume voice and SMS support tasks like collections, appointment…
Not ideal for
Pricing is not public and requires a demo.
Price
Pricing on request
Zekai Score
7.3/10
Visit official site ↗Compare alternatives →Why this score →
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Hand-scored by Zekai

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#1DeepL★ 9.4/10#2Deacon★ 9.4/10#3Vapi★ 9.2/10
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⚡ Quick answer

For large Customer Support & CX teams, Regal is a top choice for AI-driven voice automation. It enables enterprises to build, deploy, and manage sophisticated AI agents for phone and SMS, handling complex tasks like appointment setting and collections. Proof of its effectiveness includes customers achieving 2x conversion rates and its enterprise-grade compliance with SOC2 and HIPAA.

CategoryAI Voice Agent Platform
Best forEnterprise contact centers automating high-volume calls.
Free planNo
DifferentiatorFocus on building, testing, and managing complex voice AI journeys at scale.
Rating7.3/10
📖 About Regal
How It Works

Your workflow, automated

1
Build Your Agent
Use the no-code AI Agent Builder and Journey Builder to design conversation flows and define actions for phone, SMS, or chat.
2
Test & Simulate
Run A/B tests and simulations to optimize agent performance and handle edge cases before deploying to live customers.
3
Orchestrate & Analyze
Deploy agents and monitor performance with Conversation Intelligence, managing handoffs to human agents via the Unified Agent Desktop.
Ready to automate your workflow with Regal?
Explore Regal →
Real Impact

Before & After

❌ Before

Human agents are overwhelmed with repetitive, high-volume calls for collections and appointment setting.

High agent burnout
✅ After

AI agents handle routine calls 24/7, increasing conversions and recovery rates while freeing human agents for complex issues.

Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Reschedule Dentist Appointment

Act as a dental office AI agent. The goal is to reschedule an overdue appointment for a patient. Handle the conversation naturally, allowing for interruptions and topic changes.

Qualify Loan Prospect

You are a financial services AI agent. Your goal is to qualify a homeowner looking for loans. Gather necessary information to assess their needs and book a follow-up time with a human agent if they are a good fit.

Qualify Insurance Leads

As an AI agent for an insurance company, your task is to qualify a home insurance seeker. Determine if they are a potential customer and decide whether to connect them to a licensed agent for further discussion.

AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations
Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: [[USER_ISSUE_SUMMARY]]. 2. Confirm receipt of their ticket and provide the ticket ID: [[TICKET_ID]]. 3.
Prompt 02 Request More Information (Politely)
The user's request about [[TICKET_TOPIC]] is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed.
Prompt 03 Answer a
Generate a step-by-step guide answering the user's question: [[USER_QUESTION]]. The user is on the [[USER_PLAN_LEVEL]] plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2.
See all 39 AI prompts for Customer Support →
Social Proof

Trusted by professionals

Ease of Use
6.2
Accuracy
8.2
Value
6.6
Time Saving
8.0
See Plans & Pricing →
Comparison

Best Regal alternatives

Regal is a specialized, enterprise-grade voice AI platform, whereas a general-purpose tool focuses more on web chat and simpler workflows. Choose Regal when your primary need is automating complex, high-volume phone and SMS interactions in regulated industries like finance or healthcare, and you have the technical resources for implementation. Opt for a more general tool if your main goal is deploying a simpler chatbot on your website for basic lead capture and FAQ handling, and you have a smaller team without dedicated engineering support.

The decision

Is Regal worth it?

Return on investment
Given its enterprise focus and usage-based pricing, automating just 10% of 150,000 monthly calls could save thousands in agent hours and significantly increase conversion rates.
Built for
Enterprise-level Customer Support, CX, and Contact Center leaders in industries like financial services, healthcare, and education with at least 75 agents or 150,000 monthly calls.
Effort to adopt
Enterprise-grade
Compliance
Regal publicly documents compliance with SOC2, HIPAA, GDPR, and CCPA, making it suitable for enterprises in regulated industries.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
Best for large contact centers aiming to automate high-volume voice and SMS support tasks like collections, appointment setting, and lead qualification.
In-Depth Overview
For Customer Support & CX leaders at large enterprises, Regal provides a dedicated platform to move beyond simple chatbots into sophisticated voice and SMS AI automation. The platform is built for scale, targeting larger operations. You can build complex, multi-state agent workflows using a visual Journey Builder, then rigorously test them with A/B Testing and Simulations before deployment. This ensures the AI can handle real-world edge cases, like verifying financial data or checking external APIs for payment status, as highlighted by their engineering team's work. The system is designed for a hybrid workforce, featuring a Unified Agent Desktop for seamless handoffs between AI and human agents. Proof of its impact comes from customer stories, such as Fair Financial Care achieving 2x conversions with AI agents. This focus on measurable ROI, combined with enterprise-grade compliance (SOC2, HIPAA, GDPR), makes it a strategic tool for automating high-stakes customer conversations.

Key Use Cases

📞
Automate High-Volume Inbound Support
Contact Center Manager
Deploy AI voice agents to handle common customer inquiries 24/7, reducing wait times and freeing up human agents for complex escalations.
Reduced agent idle time
💰
Increase Recovery Rates with Intelligent Automation
Collections Team Lead
Use AI agents to manage repetitive outreach for collections, handle negotiations, and process payments automatically.
Increased recovery rates
📅
Scale Appointment Setting Without Adding Headcount
Operations Director
Automate inbound and outbound calls for scheduling, reminders, and confirmations to eliminate no-shows and optimize schedules.
2x conversions on calls
✓ Pros
Enterprise-grade security with SOC2, HIPAA, GDPR, and CCPA compliance.
Supports hybrid models, enabling seamless handoffs between AI and human agents.
Comprehensive platform for building, testing, managing, and analyzing AI agents.
Specializes in voice AI for complex use cases like collections and appointment setting.
Includes outbound tools like Branded Caller ID and spam remediation.
· Cons
Pricing is not public and requires a demo.
Primarily built for enterprise companies (minimum 75 agents).
Implementation may be complex, requiring dedicated technical resources.
Focus on voice and outbound may be overkill for teams needing simple chat automation.
⚡ Editorial Verdict

Regal is a powerful, enterprise-focused platform for building sophisticated voice and text-based AI agents. Its strength lies in its comprehensive toolset for building, testing, and managing complex customer journeys. The primary trade-off is its focus on large-scale operations, making it inaccessible for smaller support teams.

See all 817 AI tools for Customer Support → Browse the AI Directory →
Questions & Answers

Frequently asked questions

Is Regal suitable for small customer support teams?

+
No, Regal is specifically designed for enterprise companies. The vendor recommends it for larger teams.

What industries does Regal specialize in for customer experience?

+
Regal is built for enterprises in regulated or trust-based industries, including financial services, healthcare, education, local services, eCommerce, insurance, and legal services.

Can Regal's AI handle both voice and text-based support?

+
Yes, the platform allows you to build and deploy AI agents across multiple channels, including Phone AI Agents, SMS AI Agents, and Chat AI Agents.

How does Regal's pricing work?

+
Regal uses a usage-based pricing model where you pay for the features you use. Pricing is not public and requires a demo. They offer discounts for higher spend commitments and longer contracts.

Does Regal integrate with existing CRM and contact center software?

+
Yes, Regal states they have integrations with CCaaS, CRMs, and other systems. They also provide APIs and webhooks for connecting to custom solutions.

What compliance standards does Regal meet?

+
Regal is enterprise-ready and meets several major compliance standards, including SOC2, HIPAA, GDPR, and CCPA, making it suitable for regulated industries like healthcare and finance.

Last reviewed:

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Free guide

Take it with you

  • Defining the Right Use Case: Identify high-volume, repetitive tasks ideal for automation.
  • Designing the Conversation Flow: Map out the ideal customer journey, including key decision points and actions.
  • Planning for Human Handoffs: Determine when and how the AI should escalate to a live agent.
  • Integrating with Your Tech Stack: Connect your AI agent to your CRM for a unified customer profile.
  • Measuring Success: Establish key metrics like containment rate, conversion, and customer satisfaction.
+3 more steps inside the guide
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About Regal

Full Description

Regal is an AI agent platform for customer support teams to build and deploy voice, SMS, and chat agents. It helps transform support operations by automating tasks like lead qualification, appointment setting, and collections, allowing human agents to focus on more complex issues.

Editorial Verdict

Regal is a powerful, enterprise-focused platform for building sophisticated voice and text-based AI agents. Its strength lies in its comprehensive toolset for building, testing, and managing complex customer journeys. The primary trade-off is its focus on large-scale operations, making it inaccessible for smaller support teams.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Regal unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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