Landbot

Landbot is a no-code chatbot builder for creating AI-powered agents on your website and WhatsApp. For customer support teams, it automates responses,...

Automate customer support on web and WhatsApp with AI agents that resolve issues 24/7 and boost satisfaction.

Build no-code chatbots that combine rule-based logic with AI flexibility to deliver delightful support experiences.

Try Landbot Free

Free Plan Pro fromPricing on request

WhatsAppNo-Code BuilderAI CopilotTemplatesAPI Access

9 Zekai

Hybrid AI Support Automation

AI for Customer Support & Experience

Ease of Use

9.2

Accuracy

8.8

Value

8.5

Time Saving

9.3

12,000+Users

9/10Zekai Score

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⚡ Quick answer

For Customer Support & CX, Landbot is an excellent AI tool for building hybrid chatbots on websites and WhatsApp. Its strength lies in its no-code builder that combines rule-based logic for control with AI for conversational flexibility. This allows support teams to reliably automate 24/7 responses to common questions, as proven by a case study where it automated 350,000 inquiries in four weeks, freeing up human agents for more complex issues.

CategoryAI Chatbot Builder

Best ForAutomating customer support on websites and WhatsApp with hybrid AI/rule-based bots.

Price FromFree plan available

FreeYes

DifferentiatorCombines a no-code, rule-based builder with AI for controlled, scalable conversational experiences.

ProofCase study: Automated 350,000 inquiries in 4 weeks for Hotelbeds. Used by 12,000+ businesses.

Rating9.0/10

📖 About Landbot

Landbot is a no-code chatbot builder for creating AI-powered agents on your website and WhatsApp. For customer support teams, it automates responses, resolves common inquiries 24/7, and integrates with your existing tools to provide personalized, contextual support.

How It Works

Your workflow, automated

1

Design Your Workflow

Use the no-code builder, an AI prompt, or a pre-built template (like 'Basic FAQ') to map out your support conversation flow.

2

Connect Your Data

Integrate with your CRM and other tools to pull customer data for personalized responses and push conversation data back.

3

Deploy & Analyze

Publish your AI agent to your website or WhatsApp channel. Monitor real-time analytics to track performance and iterate on the workflow.

Real Impact

Before & After

❌ Before

Support team overwhelmed with repetitive questions, leading to slow response times and agent burnout.

High first-response time

✅ After

Tier-1 support is automated 24/7, freeing up human agents for high-value, complex customer issues.

Instant FAQ resolution

Social Proof

Trusted by 12,000+

12,000+ professionals using this tool

Ease of Use

9.2

Accuracy

8.8

Value

8.5

Time Saving

9.3

"I've never built a chatbot faster. The no-code interface is incredibly intuitive, and we had our first FAQ bot live in an afternoon."

Alex B., Support Lead · Jun 2026

"The analytics are a game-changer. We can see exactly where users drop off and what isn't working, which helps us constantly improve the support flow."

Maria A., CX Manager · May 2026

"It's powerful and flexible, especially for WhatsApp. However, setting up complex integrations with our custom backend required some developer help via their API, so it's not purely 'no-code' for advanced use cases."

Tom H., Operations Director · Apr 2026

"The hybrid model is perfect. We can use AI for natural conversation but rely on rules for critical paths like ticket creation. It gives us the best of both worlds: scale and control."

Eva O., Digital Strategist · May 2026

Connects With

Works with your existing stack

OpenAI Gemini Zapier n8n CRMs API & SDK

Setup complexity: Easy

Landbot is a no-code chatbot builder for creating AI-powered agents on your website and WhatsApp. For customer support teams, it automates responses, resolves common inquiries 24/7, and integrates with your existing tools to provide personalized, contextual support.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

Best for teams wanting to deploy hybrid AI and rule-based chatbots on websites and WhatsApp to automate issue resolution and improve support scalability.

In-Depth Overview

For customer support teams struggling with high ticket volume and limited staff, Landbot offers a practical solution. It directly addresses the challenge of scaling support without sacrificing quality. Instead of basic, brittle chatbots that fail when users go off-script, Landbot allows you to build hybrid agents. These combine the control of rule-based workflows for predictable outcomes (like ticket creation) with the flexibility of AI (powered by OpenAI or Gemini) to handle natural language queries. This means you can automate Tier-1 support on your website and, crucially, on WhatsApp — the world's most popular messaging app. The platform is built for non-engineers, featuring a drag-and-drop builder, an 'AI Copilot' for guided creation, and templates for common use cases like FAQs. Proof of its impact is seen in a case study with Hotelbeds, which automated 350,000 inquiries in just four weeks, reducing client confusion and freeing up agents. By connecting to your CRM, Landbot ensures conversations are contextual and personalized, moving beyond generic interactions to deliver genuinely helpful experiences that boost customer satisfaction.

Key Use Cases

🎧

Automate 24/7 Tier-1 Support

Customer Support Manager

Deploy an AI agent on your website and WhatsApp to answer common FAQs, troubleshoot basic issues, and collect user information before escalating to a human agent. This frees up your team to focus on complex cases.

Reduced first-response time

✓ Pros

Free plan available to start building immediately.

Combines AI flexibility with rule-based control for predictable outcomes.

Strong focus on WhatsApp, the world's most popular messaging app.

No-code, drag-and-drop builder makes it accessible to non-technical teams.

Ready-to-use templates (e.g., Basic FAQ) accelerate deployment.

· Cons

Pricing for advanced features and higher volumes is not publicly listed.

May require a learning curve to master complex, data-driven workflows.

Less focused on pure voice-based IVR automation than some competitors.

Relies on external LLMs (OpenAI, Gemini), which can add setup complexity.

⚡ Editorial Verdict

Landbot excels at creating controlled, hybrid conversational experiences for customer support, especially on WhatsApp. Its no-code builder and templates make it highly accessible, but teams needing advanced, pure-generative AI might find the rule-based foundation restrictive for highly complex, free-form queries.

Questions & Answers

Frequently asked questions

What is Landbot best for in customer support? +

Landbot is best for creating hybrid AI and rule-based chatbots to automate customer support on websites and WhatsApp. It allows support teams to build controlled, 24/7 conversational experiences that answer FAQs, qualify issues, and integrate with CRMs without needing to code.

Can Landbot integrate with my existing CRM? +

Yes, Landbot is designed to connect with your stack. The website mentions integrations with CRMs, OpenAI, Gemini, and automation tools like Zapier and n8n, allowing the chatbot to use customer data for personalized conversations.

Is Landbot difficult to use for non-technical teams? +

No, Landbot features a no-code, drag-and-drop builder and an AI Copilot to guide workflow creation. It's designed for marketing, sales, and support teams to build and deploy chatbots without engineering help.

Does Landbot work on WhatsApp? +

Yes, Landbot has a dedicated solution for WhatsApp Chatbots, allowing you to automate conversations on the world's most popular chat app for customer support, engagement, and lead generation.

Is there a free version of Landbot? +

Yes, Landbot offers a free plan to get started. The website states 'Free plan available' and 'Try Landbot Free' with no credit card required.

How does Landbot's AI work? +

Landbot combines structured, rule-based logic with the flexibility of AI. You can connect to large language models like OpenAI's GPT and Google's Gemini to handle a wide range of user inputs while using guardrails and rules to ensure the conversation stays on track and achieves its goal.

Last reviewed: Reviewed June 2026 — Assessed AI agent builder, WhatsApp integration, and no-code workflow capabilities for customer support use cases.

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