Swell — AI for Customer Support & Experience

For a CX or Operations leader at a multi-location healthcare group, managing reputation at scale is a fundamentally different job than for a single clinic. You can't manually read 8,000 reviews a quarter. Swell's AI agent does this work for you. It integrates directly with over 100 EHR and PMS systems (like Dentrix and athenahealth) to automatically trigger review invites after appointments. The platform claims clients see 5x more reviews and a 1,000% increase in response rates, achieving an average 4.92-star rating. The core benefit is automation with built-in compliance. The AI agent reads every review, survey, and comment, then drafts on-brand, HIPAA-compliant responses ready for one-click approval. It also clusters open-ended feedback into actionable themes (e.g., 'wait times in Phoenix', 'billing confusion in Dallas'), surfacing patterns you'd otherwise miss. High-risk feedback automatically becomes a ticket assigned to the correct manager, ensuring nothing falls through the cracks. It's purpose-built for the hierarchies of DSOs and MSOs, providing roll-up reporting without spreadsheets.