Hire an AI support team that resolves routine e-commerce tickets, from order tracking to refunds, inside a unified helpdesk.
Guarantees 50% autonomous resolution in 30 days, or your money back.
What is Richpanel?
Richpanel: Hire an AI support team that resolves routine e-commerce tickets, from order tracking to refunds, inside a unified helpdesk. Paid, from $99 per seat per month. Zekai's independent review scores it 8.1 out of 10. Best for scaling e-commerce brands.
Zekai Verdict
- What is it?
- Richpanel is an AI-native helpdesk for e-commerce stores.
- Best for
- Best for high-volume Shopify stores and multi-brand operators aiming to automate a majority of their customer service…
- Not ideal for
- Requires a full platform migration from existing helpdesks (e.g., Zendesk, Gorgias).
- Price
- $99 per seat per month
- Zekai Score
- 8.1/10
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See all 111 AI tools for E-commerce →For E-commerce & Online Stores, Richpanel is a leading AI-native helpdesk that replaces traditional support systems. It provides AI agents that autonomously resolve tickets, including refunds and order tracking. Its value is proven by a guarantee to automate 50% of conversations in 30 days or provide a full refund, making it a powerful choice for scaling stores.
Your workflow, automated
Before & After
CX team is buried in repetitive tickets, costs scale with volume, and agents are burning out.
$5+ cost per ticketAI handles 70-80% of tickets, costs are predictable, and the team focuses on high-impact CX.
Try it with these prompts
Copy any prompt and paste it directly into the tool.
A customer reports a damaged item. Verify the damage against their order details and offer store credit based on company policy. Confirm the credit amount and ensure it's applied to their account immediately.
A customer wants to cancel their subscription due to cost. Check their current plan and offer a discount on future deliveries to incentivize retention. Confirm the new price and ensure the subscription remains active.
A customer asks for a product recommendation based on their previous purchases. Identify the best match from inventory, apply any relevant discounts (like bundle offers), and create a pre-filled cart for them.
Prompts for E-commerce
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Richpanel integrations
Best Richpanel alternatives
Richpanel vs. Gorgias: Pick Gorgias if you want to augment your existing human team with AI assistance, macros, and a tight Shopify integration within a familiar helpdesk structure. Choose Richpanel when your goal is to fundamentally replace headcount and automate the majority of your support workload. Richpanel is a full system replacement with a steep but powerful payoff, backed by a performance guarantee, making it ideal for high-volume stores committed to an AI-first support model.
Is Richpanel worth it?
Why E-commerce & Online Stores choose this tool
Key Use Cases
Richpanel is a compelling replacement for traditional helpdesks like Zendesk or Gorgias, offering true AI-driven resolution, not just agent assistance. The 30-day 50% resolution guarantee is a powerful de-risking factor for stores. The main trade-off is its all-in-one nature; it's a full platform switch, not a simple bolt-on, and requires a commitment to its workflow.
Frequently asked questions
What is the best AI customer service tool for a Shopify store?
How can I automate customer support for my e-commerce brand?
Which AI helpdesk can handle multi-brand e-commerce support?
Is there an AI support tool with a guaranteed ROI for online stores?
Richpanel vs Gorgias: which is better for an automated helpdesk?
What are the top AI tools for reducing e-commerce support costs?
Last reviewed:
Richpanel pricing and plans
Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.
Top 10 AI tools in this category
Take it with you
- The AI-Native Difference: Understand why resolving tickets beats drafting replies.
- Meet Your AI Team: Learn the roles of the CX Manager, Frontline, Copilot, and QA AIs.
- ROI Checklist: Calculate your potential savings on headcount and cost-per-ticket.
- Multi-Brand Mastery: See how to manage your entire portfolio from one dashboard.
- The 30-Day Guarantee: What it covers and how it de-risks your decision.
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About Richpanel
Full Description
Richpanel is an AI-native helpdesk for e-commerce stores. It deploys a team of specialized AI agents to autonomously handle the majority of customer support queries, including refunds, order status, and subscription changes, freeing up human agents for high-value interactions.
Editorial Verdict
Richpanel is a compelling replacement for traditional helpdesks like Zendesk or Gorgias, offering true AI-driven resolution, not just agent assistance. The 30-day 50% resolution guarantee is a powerful de-risking factor for stores. The main trade-off is its all-in-one nature; it's a full platform switch, not a simple bolt-on, and requires a commitment to its workflow.
