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Made in IN India AI for Customer Service

Yellow.ai — AI for Customer Support & Experience

Automate up to 90% of customer interactions with enterprise-grade AI agents for voice, chat, and email.

Leverage a multi-LLM platform to build and deploy autonomous agents that resolve complex queries across all channels.

What is Yellow.ai?

Yellow.ai: Automate up to 90% of customer interactions with enterprise-grade AI agents for voice, chat, and email. It has a free plan. Zekai's independent review scores it 5.9 out of 10. Best for enterprises needing omnichannel AI support agents.

Facts checked 15 Oct 2026.

Best forAI for Customer Service
DifferentiatorFlexible multi-LLM architecture and strong enterprise security (HIPAA, SOC 2).
ProofTrusted by 650+ global brands; case studies show up to 90% automation.
Try Yellow.ai
Free Plan Pricing on request
Free plan verified · free AI tools for Customer Support
5.9 Zekai
Enterprise-Grade AI Automation
AI for Customer Support & Experience
Ease of Use
5.2
Accuracy
6.8
Value
5.0
Time Saving
6.2
Multi-LLMOmnichannelVoice AIEnterprise Security150+ Integrations
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 6, 2026
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Zekai Verdict

What is it?
Yellow.ai provides an enterprise-grade Agentic AI platform for Customer Support & CX teams to automate customer service.
Best for
Best for enterprise CX teams needing a robust, secure, and customizable platform to build and deploy omnichannel AI…
Not ideal for
Enterprise pricing is not transparent and requires a sales demo.
Price
Free plan
Zekai Score
5.9/10
Visit official site ↗Compare alternatives →Why this score →
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Hand-scored by Zekai

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⚡ Quick answer

For enterprise-level Customer Support & CX automation, Yellow.ai is a top contender. It offers a powerful Agentic AI platform to build and deploy autonomous agents across voice, chat, and email. With support for over 500 languages, 150+ integrations, and robust compliance like HIPAA and SOC 2, it's built for global scale and security.

CategoryCustomer Support Automation
Best forEnterprises needing omnichannel AI support agents.
Price from$0
Free planYes, a free plan is available.
DifferentiatorFlexible multi-LLM architecture and strong enterprise security (HIPAA, SOC 2).
ProofTrusted by 650+ global brands; case studies show up to 90% automation.
Rating5.9/10
📖 About Yellow.ai
How It Works

Your workflow, automated

1
Build with AI Agent Builder 2.0
Use natural language prompts or a pro-code interface to create enterprise-ready AI agents for any channel.
2
Test & Optimize with AI Copilot
Preview, debug, and optimize your AI agent's performance in a dedicated environment before going live.
3
Deploy & Analyze
Ship reliable AI agents across voice, chat, and email, then use analytics to track performance and continuously improve.
Ready to automate your workflow with Yellow.ai?
Try Yellow.ai →
Real Impact

Before & After

❌ Before

High call volumes, long wait times, and agents tied up with repetitive queries.

✅ After

Automated resolution of most queries, 24/7 support, and human agents focused on complex, high-value interactions.

0.8-minute average resolution time
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Generate customer service responses

Create human-like responses for customer inquiries via chat, voice, or email. Use the provided context to understand user intent and maintain conversation flow.

Build and deploy AI agents

Design, test, and deploy enterprise-grade AI agents using natural language prompts. Ensure agents can understand intent, maintain context, and achieve complex business goals autonomously.

Analyze AI agent performance

Generate dynamic insights to improve AI agent performance by analyzing conversations. Use these analytics to intelligently generate knowledge base articles and optimize responses in real-time for smarter AI interactions.

AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations
Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: [[USER_ISSUE_SUMMARY]]. 2. Confirm receipt of their ticket and provide the ticket ID: [[TICKET_ID]]. 3.
Prompt 02 Request More Information (Politely)
The user's request about [[TICKET_TOPIC]] is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed.
Prompt 03 Answer a
Generate a step-by-step guide answering the user's question: [[USER_QUESTION]]. The user is on the [[USER_PLAN_LEVEL]] plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2.
See all 39 AI prompts for Customer Support →
Social Proof

Trusted by professionals

Ease of Use
5.2
Accuracy
6.8
Value
5.0
Time Saving
6.2
Start Free Today →
Connects With

Yellow.ai integrations

Zendesk Freshdesk HubSpot Genesys Salesforce Nice
Setup complexity: Advanced
Yellow.ai provides an enterprise-grade Agentic AI platform for Customer Support & CX teams to automate customer service. It enables the creation of autonomous AI agents for voice, chat, and email that can handle complex queries, reducing resolution times and freeing up human agents for high-value work.
Comparison

Best Yellow.ai alternatives

While simpler tools like Intercom or Drift are excellent for live chat and basic bots, Yellow.ai is a full-scale development platform for autonomous, omnichannel agents. Choose Yellow.ai when you need to automate complex workflows across voice, chat, and email, require deep back-end integrations, and have strict security needs (e.g., HIPAA). Stick with simpler alternatives for straightforward website chat or if you lack the development resources to manage a more complex platform.

The decision

Is Yellow.ai worth it?

Return on investment
By automating 90% of routine queries, an enterprise team of 50 agents could save over $35,000 per month in operational costs, based on the vendor's ROI calculator.
Built for
Customer Support Managers, CX Leaders, and Operations Directors in mid-to-large enterprises looking to scale support automation across multiple channels.
Effort to adopt
Advanced
Compliance
Yellow.ai is compliant with HIPAA, ISO 27001, ISO 27701, SOC 2 Type II, and PCI-DSS V 4.0.1, making it suitable for regulated industries like healthcare and finance.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
Best for enterprise CX teams needing a robust, secure, and customizable platform to build and deploy omnichannel AI agents for both customer and employee support.
In-Depth Overview
For the modern CX leader, Yellow.ai offers a path to significant automation without sacrificing customer experience. Its core strength lies in its 'Agentic AI' platform, which allows you to build autonomous agents that think and act, rather than just follow simple scripts. This is powered by a multi-LLM architecture, giving you the flexibility to use over 15 different large language models and avoid vendor lock-in. Proof of its enterprise readiness is clear. The platform supports true omnichannel orchestration, maintaining conversational context as customers move between voice, chat, and email. It boasts over 150 pre-built integrations with essential CX tools like Zendesk, Salesforce, and Genesys, ensuring it fits into your existing tech stack. Furthermore, Yellow.ai's commitment to security is explicit, with certifications for HIPAA, SOC 2 Type II, ISO 27001, and PCI-DSS. This makes it a viable option for highly regulated industries like healthcare and finance, where data protection is non-negotiable. The platform is built for scale, trusted by over 650+ global brands to deliver tangible results.

Key Use Cases

📈
Automate 70%+ of Inbound Queries
CX Manager
Deploy AI agents on chat and voice to handle routine customer questions, from order status to troubleshooting, freeing up human agents for complex escalations.
70% automation rate in 6 weeks
💼
Reduce After-Hours Support Costs
Operations Director
Implement a voice AI agent to manage customer calls outside of business hours, resolving issues and capturing leads without needing 24/7 staff.
Millions of dollars saved annually
🛠️
Improve Agent Deployment Speed
Support Team Lead
Use the AI Copilot to test, debug, and optimize AI agent performance, ensuring faster and more reliable deployments of new automation workflows.
Ship reliable AI agents faster
✓ Pros
Flexible multi-LLM architecture prevents vendor lock-in and maximizes performance.
True omnichannel support across voice, chat, and email with context preservation.
Extensive list of 150+ integrations including Zendesk, Salesforce, and Genesys.
Strong, verifiable compliance posture including HIPAA, SOC 2, and PCI-DSS.
Includes a functional free tier for initial testing and small-scale use.
· Cons
Enterprise pricing is not transparent and requires a sales demo.
The free tier is very limited (500 sessions/month) and lacks key features.
Platform complexity means it's not a simple plug-and-play tool and requires implementation effort.
Primarily focused on large enterprises, which may make it overkill for smaller businesses.
⚡ Editorial Verdict

Yellow.ai is a powerful, enterprise-focused platform for building sophisticated AI support agents. Its multi-LLM architecture provides flexibility and future-proofing, while its strong security credentials (HIPAA, SOC 2) are a major plus. The main trade-off is its complexity; it's a platform for building, not a simple plug-and-play chatbot, and requires a demo for enterprise pricing.

See all 817 AI tools for Customer Support → Browse the AI Directory →
Questions & Answers

Frequently asked questions

What is Yellow.ai?

+
Yellow.ai is an enterprise-grade Agentic AI platform used to build, deploy, and manage autonomous AI agents for customer and employee experiences across voice, chat, and email channels.

Is Yellow.ai available in Canada?

+
Yes, Yellow.ai is a global platform that can be deployed for businesses and customers in Canada. Its systems are designed for international use, with features like multi-language support.

Can Yellow.ai handle voice calls?

+
Yes, Yellow.ai features 'Nexus Vox', an enterprise voice AI platform that can handle voice calls, clone voices, and operate in over 500 languages for use cases like after-hours support and voice-based customer service.

Is Yellow.ai secure for enterprise use?

+
Yes, Yellow.ai has a strong focus on enterprise-grade security and is compliant with multiple standards, including HIPAA, SOC 2 Type II, ISO 27001, and PCI-DSS, making it suitable for regulated industries.

What languages does Yellow.ai support?

+
The platform is highly capable in multilingual support, with its voice AI, Nexus Vox, able to deploy in over 500 languages.

Does Yellow.ai have a free version?

+
Yes, Yellow.ai offers a free plan that includes one AI agent, 500 chat sessions per month, and limited features, allowing teams to try the platform before committing to a paid plan.

Last reviewed:

Plans & Pricing

Yellow.ai pricing and plans

Free
$0
500/month included, then $0.99 per resolution
Get Started Free
Pro
Pricing on request
The Enterprise plan includes unlimited agents, all channels, 150+ integrations, and full compliance features. Requires a demo to get pricing.
Start Pro Plan
Enterprise
Pricing on request
Tailored for teams and large organisations.
Contact Sales

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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← Previous toolBolna AI★ 5.9/10Next tool →Acrely★ 5.8/10
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Free guide

Take it with you

Getting Started with AI-Powered Customer Support Automation
  • Identifying High-Impact Automation Use Cases
  • Choosing the Right Channel: Voice vs. Chat vs. Email
  • Understanding Agentic AI vs. Basic Chatbots
  • The Role of a Multi-LLM Architecture
  • Integrating AI Agents with Your Existing CRM (Zendesk, Salesforce)
+4 more steps inside the guide
Send me the full guide

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About Yellow.ai

Full Description

Yellow.ai provides an enterprise-grade Agentic AI platform for Customer Support & CX teams to automate customer service. It enables the creation of autonomous AI agents for voice, chat, and email that can handle complex queries, reducing resolution times and freeing up human agents for high-value work.

Editorial Verdict

Yellow.ai is a powerful, enterprise-focused platform for building sophisticated AI support agents. Its multi-LLM architecture provides flexibility and future-proofing, while its strong security credentials (HIPAA, SOC 2) are a major plus. The main trade-off is its complexity; it's a platform for building, not a simple plug-and-play chatbot, and requires a demo for enterprise pricing.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Yellow.ai unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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