Yellow.ai

Yellow.ai provides an enterprise-grade Agentic AI platform for Customer Support & CX teams to automate customer service. It enables the creation of...

Automate up to 90% of customer interactions with enterprise-grade AI agents for voice, chat, and email.

Leverage a multi-LLM platform to build and deploy autonomous agents that resolve complex queries across all channels.

Try Yellow.ai Free

Free Plan Pro fromPricing on request

Multi-LLMOmnichannelVoice AIEnterprise Security150+ Integrations

8.8 Zekai

Enterprise-Grade AI Automation

AI for Customer Support & Experience

Ease of Use

7.8

Accuracy

9.3

Value

8.5

Time Saving

9.5

1,300+ brandsUsers

8.8/10Zekai Score

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⚡ Quick answer

For enterprise-level Customer Support & CX automation, Yellow.ai is a top contender. It offers a powerful Agentic AI platform to build and deploy autonomous agents across voice, chat, and email. With support for over 500 languages, 150+ integrations, and robust compliance like HIPAA and SOC 2, it's built for global scale and security.

CategoryCustomer Support Automation

Best ForEnterprises needing omnichannel AI support agents.

Price From$0

FreeYes, a free plan is available.

DifferentiatorFlexible multi-LLM architecture and strong enterprise security (HIPAA, SOC 2).

ProofTrusted by 1,300+ global brands; case studies show up to 90% automation.

Rating4.4/5

📖 About Yellow.ai

Yellow.ai provides an enterprise-grade Agentic AI platform for Customer Support & CX teams to automate customer service. It enables the creation of autonomous AI agents for voice, chat, and email that can handle complex queries, reducing resolution times and freeing up human agents for high-value work.

How It Works

Your workflow, automated

1

Build with AI Agent Builder 2.0

Use natural language prompts or a pro-code interface to create enterprise-ready AI agents for any channel.

2

Test & Optimize with AI Copilot

Preview, debug, and optimize your AI agent's performance in a dedicated environment before going live.

3

Deploy & Analyze

Ship reliable AI agents across voice, chat, and email, then use analytics to track performance and continuously improve.

Real Impact

Before & After

❌ Before

High call volumes, long wait times, and agents tied up with repetitive queries.

8-minute average resolution time

✅ After

Automated resolution of most queries, 24/7 support, and human agents focused on complex, high-value interactions.

0.8-minute average resolution time

Social Proof

Trusted by 1,300+ brands

1,300+ brands professionals using this tool

Ease of Use

7.8

Accuracy

9.3

Value

8.5

Time Saving

9.5

"In just six weeks, we launched a fully functioning AI-powered chat that now automates more than 70% of customer interactions. Our clients are thrilled, our costs are down, and our agents get to focus on the conversations that matter most."

Jeff K., Chief AI Officer · May 2026

"Our After-Hours voice AI deployment with Yellow.ai has been very successful. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction."

Doug M., Director, Operations Applications · April 2026

"The platform is incredibly powerful, but the initial setup was more involved than we anticipated. The free tier is quite limited, so you really need to commit to the Enterprise plan and the implementation process to see the full value. Once it's running, it's great."

Sarah P., Head of CX · March 2026

"The onboarding and implementation was very smooth. The team we worked with through Yellow.ai was excellent, and the enthusiasm and energy around the project from start to finish was really solid. We were able to stay close to our timelines and deliver as planned."

David L., Support Operations Manager · February 2026

Connects With

Works with your existing stack

Zendesk Freshdesk HubSpot Genesys Salesforce Nice

Setup complexity: Advanced

Yellow.ai provides an enterprise-grade Agentic AI platform for Customer Support & CX teams to automate customer service. It enables the creation of autonomous AI agents for voice, chat, and email that can handle complex queries, reducing resolution times and freeing up human agents for high-value work.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

Best for enterprise CX teams needing a robust, secure, and customizable platform to build and deploy omnichannel AI agents for both customer and employee support.

In-Depth Overview

For the modern CX leader, Yellow.ai offers a path to significant automation without sacrificing customer experience. Its core strength lies in its 'Agentic AI' platform, which allows you to build autonomous agents that think and act, rather than just follow simple scripts. This is powered by a multi-LLM architecture, giving you the flexibility to use over 15 different large language models and avoid vendor lock-in. Proof of its enterprise readiness is clear. The platform supports true omnichannel orchestration, maintaining conversational context as customers move between voice, chat, and email. It boasts over 150 pre-built integrations with essential CX tools like Zendesk, Salesforce, and Genesys, ensuring it fits into your existing tech stack. Furthermore, Yellow.ai's commitment to security is explicit, with certifications for HIPAA, SOC 2 Type II, ISO 27001, and PCI-DSS. This makes it a viable option for highly regulated industries like healthcare and finance, where data protection is non-negotiable. The platform is built for scale, trusted by over 1,300 brands to deliver tangible results.

Key Use Cases

📈

Automate 70%+ of Inbound Queries

CX Manager

Deploy AI agents on chat and voice to handle routine customer questions, from order status to troubleshooting, freeing up human agents for complex escalations.

70% automation rate in 6 weeks

💼

Reduce After-Hours Support Costs

Operations Director

Implement a voice AI agent to manage customer calls outside of business hours, resolving issues and capturing leads without needing 24/7 staff.

Millions of dollars saved annually

🛠️

Improve Agent Deployment Speed

Support Team Lead

Use the AI Copilot to test, debug, and optimize AI agent performance, ensuring faster and more reliable deployments of new automation workflows.

Ship reliable AI agents faster

✓ Pros

Flexible multi-LLM architecture prevents vendor lock-in and maximizes performance.

True omnichannel support across voice, chat, and email with context preservation.

Extensive list of 150+ integrations including Zendesk, Salesforce, and Genesys.

Strong, verifiable compliance posture including HIPAA, SOC 2, and PCI-DSS.

Includes a functional free tier for initial testing and small-scale use.

· Cons

Enterprise pricing is not transparent and requires a sales demo.

The free tier is very limited (500 sessions/month) and lacks key features.

Platform complexity means it's not a simple plug-and-play tool and requires implementation effort.

Primarily focused on large enterprises, which may make it overkill for smaller businesses.

⚡ Editorial Verdict

Yellow.ai is a powerful, enterprise-focused platform for building sophisticated AI support agents. Its multi-LLM architecture provides flexibility and future-proofing, while its strong security credentials (HIPAA, SOC 2) are a major plus. The main trade-off is its complexity; it's a platform for building, not a simple plug-and-play chatbot, and requires a demo for enterprise pricing.

Questions & Answers

Frequently asked questions

What is Yellow.ai? +

Yellow.ai is an enterprise-grade Agentic AI platform used to build, deploy, and manage autonomous AI agents for customer and employee experiences across voice, chat, and email channels.

Is Yellow.ai available in Canada? +

Yes, Yellow.ai is a global platform that can be deployed for businesses and customers in Canada. Its systems are designed for international use, with features like multi-language support.

Can Yellow.ai handle voice calls? +

Yes, Yellow.ai features 'Nexus Vox', an enterprise voice AI platform that can handle voice calls, clone voices, and operate in over 500 languages for use cases like after-hours support and voice-based customer service.

Is Yellow.ai secure for enterprise use? +

Yes, Yellow.ai has a strong focus on enterprise-grade security and is compliant with multiple standards, including HIPAA, SOC 2 Type II, ISO 27001, and PCI-DSS, making it suitable for regulated industries.

What languages does Yellow.ai support? +

The platform is highly capable in multilingual support, with its voice AI, Nexus Vox, able to deploy in over 500 languages.

Does Yellow.ai have a free version? +

Yes, Yellow.ai offers a free plan that includes one AI agent, 500 chat sessions per month, and limited features, allowing teams to try the platform before committing to a paid plan.

Last reviewed: Reviewed June 2026 — Assessed platform features, pricing structure, and enterprise security claims.

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