Bolna AI

For customer support teams with high call volumes, especially in the Indian market, Bolna AI provides a direct path to automation. The platform's core strength is its multilingual intelligence, specifically built for over 10 Indian languages and accents, ensuring your customers feel understood. You can deploy agents in minutes using pre-built templates for common CX tasks or build custom flows with the no-code playground. Crucially, it includes a 'Human-in-the-Loop' feature, allowing seamless transfers to a live agent when a query becomes too complex, preventing customer frustration. Proof of its capability is demonstrated with clients like GoKwik, which uses Bolna for high-volume e-commerce conversations, and Futwork, which launches campaigns of over 10,000 calls daily. The platform supports this scale with features like bulk calling and low-latency responses (<300ms). For cost-conscious teams, the pay-as-you-go model and the option to 'Bring Your Own Keys' (BYOK) for LLM and ASR services provide significant flexibility and control over spending.