AI Prompts for Hospitality

- Check-in/Check-out times. - Our address with a link to Google Maps. - A section for "Things to Know Before You Arrive" (e.g., parking details, Wi-Fi info). - A subtle upsell section titled "Enhance Your Stay" with 2-3 options like

You are an AI assistant for the front desk. Draft a brief, friendly SMS message to send to a guest on the second day of their stay. The goal is to be proactive and check if they need anything. **Constraint:** Keep it under 160 characters. **Tone:** Casual and caring. Include: - A greeting to `[[Guest Name]]`. - A question asking how their stay is going so far. - An offer to help with anything (e.g., fresh towels, dinner reservations). - Sign off from "[[Hotel Name]] Team".

- Breakfast: 7:00 AM - 10:30 AM in the

You are a front desk agent training a new team member. Write a short, polite script for calling a guest in their room on the morning of their departure to offer a paid late check-out. **Context:** It's 9:00 AM. The hotel has availability and can offer late check-out until 2:00 PM for a `[[Fee]]`. The script should: - Be polite and not pushy. - Greet the guest by name. - Briefly state the reason for the call. - Clearly explain the offer (time and price). - Be prepared for a "yes" or "no" answer.

. 2. Specifically mention one or two positive things they highlighted in their review. 3. Invite them to return. 4. Sign off as "The Team at [[Hotel Name]]". **Review Text:**

to discuss further. 5. End on a hopeful note about the opportunity to welcome them back for a better experience. **Review Text:**

. Act as a data analyst. Analyze the following review data and provide a summary report. **The report should include:** 1. **Overall Sentiment:** A brief summary of the general feeling from the reviews. 2. **Top 3 Positive Themes:** What did guests consistently praise? (e.g., staff friendliness, cleanliness, location). Use direct (but anonymized) quotes to support your points. 3. **Top 3 Areas for Improvement:** What were the most common complaints? (e.g., slow Wi-Fi, breakfast quality, noise). Use direct quotes. 4. **Actionable Recommendations:** Based on the feedback, suggest 2-3 concrete actions the management team should consider. **Data:**

Date, DayOfWeek, Occupancy_OnTheBooks_%, ADR_OnTheBooks_$, Pickup_Last7Days_#

Our hotel, `[[Hotel Name]]`, has identified a need period from `[[Start Date]]` to `[[End Date]]`. Occupancy is currently at `[[X]]%` which is below our target of `[[Y]]%`. Brainstorm 3 distinct flash sale ideas to drive direct bookings for this period. For each idea, outline: - **The Offer:** (e.g., "25% off Best Available Rate", "Stay 3 nights, pay for 2") - **Target Audience:** (e.g., "Past guests", "Geotargeted locals") - **Booking Window:** (e.g., "Book in the next 72 hours") - **Key Selling Points:** (Why this is a great deal)

for our negotiated corporate rates, effective

[unique feature, e.g., 'rooftop pool', 'historic architecture']

. We want to attract more direct bookings from travelers interested in

. Write a paragraph about a recent update (e.g., a renovated lobby, a new seasonal menu at the restaurant). 4. **Local Highlight:** "Don't Miss This in

[[segment name, e.g., 'The Millennial Weekender']]

You are an Executive Housekeeper. Create a detailed room cleaning checklist for our `[[Room Type, e.g., 'Deluxe King Suite']]`. The checklist should be organized by area: 1. **Entry:** (Door, lock, peephole) 2. **Bedroom:** (Bed, linens, nightstands, TV, windows, closets) 3. **Bathroom:** (Toilet, shower/tub, sink, mirror, amenities, towels) 4. **Living Area/Desk:** (If applicable) 5. **Final Touches:** (Thermostat setting, lighting, final inspection) Be extremely specific with tasks (e.g., "Wipe down TV remote with disinfectant," "Check under bed for forgotten items").

). 3. Storing the item (where and for how long). 4. Guest Inquiries (how to handle calls from guests looking for items). 5. Returning an item (verification process, shipping). 6. Unclaimed items (what to do after the holding period of

Date, Room_Number, Category (e.g., Plumbing, HVAC, Electrical), Issue_Description

Create a template agenda for the 15-minute daily morning huddle for all department heads (Front Office, Housekeeping, F&B, Engineering, Sales). The agenda should be efficient and cover the most critical information for the day. **Agenda Items:** 1. **Previous Day's Review (2 mins):** (GM to lead - one key success, one challenge). 2. **Today's Numbers (3 mins):** (Revenue Manager/FOM to lead - Occupancy, Arrivals, Departures, ADR). 3. **VIPs & Groups In-House (3 mins):** (FOM/Sales to lead - Names, special requests). 4. **Operations & Maintenance (3 mins):** (Housekeeping/Engineering - Rooms out of order, planned work). 5. **Events & F&B (2 mins):** (F&B/Sales - Restaurant bookings, events). 6. **Look Ahead (2 mins):** (GM to lead - One key focus for the day).

[[Cuisine Type, e.g., 'modern farm-to-table']]

, had a site tour last week for a potential

Create a comprehensive, well-structured template for a Banquet Event Order (BEO). This template will be used for all events at the hotel. The template should be a markdown table with clear sections. **Sections to include:** - **Event Details:** (Event Name, Client, Date, On-site Contact, Guest Count) - **Room & Setup:** (Room Name, Setup Style, A/V Requirements) - **Timeline / Agenda:** (A table with `Time`, `Activity`, `Location`, `Notes`) - **Food & Beverage Menu:** (Section for each meal - e.g., 'Continental Breakfast', 'Plated Lunch', with items listed) - **Dietary Restrictions & Allergies:** (A dedicated section) - **Billing Information:** (Pricing breakdown, deposit status, payment schedule) - **Internal Notes:** (Special instructions for staff)

You are an experienced hotel technology consultant. Create a comprehensive checklist for a hotel General Manager to use when evaluating and choosing a new AI vendor (e.g., for a chatbot or revenue management tool). The checklist should be grouped into categories: - **Functionality & Features:** (Does it solve our core problem? What are the limitations?) - **Integration:** (Does it integrate with our existing PMS, CRM, etc.? Is the integration real-time and two-way?) - **Data Security & Privacy:** (Is it GDPR/CCPA compliant? Where is data stored? Is it SOC 2 certified?) - **Pricing & Contract:** (What is the total cost of ownership? Are there implementation fees? What are the contract terms and cancellation policy?) - **Support & Onboarding:** (What does the implementation process look like? What level of customer support is included?)

Create a detailed onboarding schedule for a new Front Desk Agent's first week. The goal is to make them feel welcome and prepared. **Format:** A day-by-day schedule from Monday to Friday. **For each day, include:** - **Main Goal:** (e.g., "Day 1: Company Culture & Systems Intro") - **Key Activities:** (e.g., "Meet the team," "HR paperwork," "Shadowing a senior agent," "PMS training module 1") - **Check-in:** (e.g., "End-of-day chat with Front Office Manager")

You are a market analyst. Create a template for analyzing 3 of our main hotel competitors. The output should be a structured framework that we can fill in for each competitor. **Framework Sections:** - **Competitor Name:** - **Positioning:** (How do they market themselves? e.g., 'budget-friendly', 'luxury-business') - **Key Strengths:** (What are they known for?) - **Key Weaknesses:** (Where do they fall short, based on online reviews?) - **Pricing:** (Their typical weekend/weekday rate for a standard room) - **Key Offerings/Amenities:** (What do they have that we don't, and vice-versa?) - **Primary Target Audience:**

You are a hotel's Director of Communications. Draft an internal communication template to be sent to all staff in the event of a significant operational issue (e.g., a power outage, water main break). The template should be clear, calm, and instructive. **Template Fields:** - **Subject:** URGENT: [[Nature of Incident]] at [[Hotel Name]] - **What Happened:** (A brief, factual, non-speculative summary of the issue). - **Immediate Impact:** (How this affects guests and operations). - **Our Action Plan:** (What steps are being taken right now). - **Your Role:** (Specific instructions for staff, e.g., "Front desk team, please use manual check-in process," "All staff, please direct guest questions to your department head"). - **Guest Communication:** (The approved, official message to share with guests). - **Next Update:** (When staff can expect the next communication).

at the check-in desk. **Context:** The premium room has

Act as a friendly, professional hotel concierge for "The Grand Vista Hotel." I need to write a pre-arrival email for a repeat guest. **Guest Profile (Anonymized):** - Guest Segment: Family with 2 young children (ages 6, 8) - Stay Details: Arriving this Friday for a 3-night weekend stay. - Guest History: They have stayed with us twice before, always in a "Family Suite with Balcony." They previously booked a "Family Movie Night" package. **Your Task:** Draft a warm, welcoming email (approx. 150 words). - Acknowledge them as valued returning guests. - Confirm their room type and mention they'll have the balcony they enjoy. - Proactively suggest two family-friendly activities: 1. Our heated indoor pool's "Kids Splash Hour" from 3-5 PM daily. 2. A new "Kids Pizza Making Class" in our restaurant on Saturday afternoon. - Remind them they can message this number directly for any requests during their stay. - Maintain a helpful, not pushy, tone.

Act as a hotel operations analyst. I have a list of anonymized guest complaints from last month. Analyze these comments, identify the top 3 recurring themes, and suggest one specific, actionable operational improvement for each theme. Present the output as a simple, 3-row table with columns: "Theme," "Example Guest Comment," and "Suggested Action." **Guest Complaints:** - "The line at check-in was incredibly long at 4 PM. Took almost 30 minutes to get our key." - "Our room was nice, but the Wi-Fi was so slow it was unusable for my work video calls." - "Check-in was a nightmare. Only two people at the desk during peak arrival time." - "The shower drain in room 405 was clogged and drained very slowly." - "I could never get the Wi-Fi to connect on my laptop. My phone was fine, but the laptop wouldn't work." - "The room felt a bit dated. The furniture was scuffed and the carpet had some stains." - "Waited forever to check in. It really started the trip off on a bad note.

Act as a social media manager for a boutique hotel called "The Urban Oasis" in downtown Austin, Texas. Our target audience is young professionals and couples (ages 25-45) looking for a stylish, local experience. Our brand voice is witty, sophisticated, and connected to the local culture. Generate a list of 5 creative Instagram post ideas for the upcoming month. For each idea, provide: 1. **Post Type:** (e.g., Reel, Carousel, Story) 2. **Concept:** A brief description of the content. 3. **Caption:** A ready-to-post caption with 3-4 relevant hashtags.

Act as the General Manager of a 4-star boutique hotel. I've received a negative guest review. Your task is to draft a professional, empathetic, and constructive response. **Guidelines:** 1. Thank the guest for their feedback and address them by name. 2. Acknowledge their specific complaints (e.g., "slow check-in," "room cleanliness issue") without being defensive. 3. Apologize sincerely for where we failed to meet expectations. 4. Briefly state the corrective action you are taking. Do not make excuses. 5. Invite the guest to contact you directly and invite them back for a future stay to experience the improvements. 6. Keep the tone professional and the length concise (under 150 words). **Guest Review to Respond To:** "[[Paste the negative guest review here]]