About this role
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Role Title: Hospitality Worker (Toast POS User)
Role Type: Contractor
Location: Remote
our partner is engaging hospitality workers to contribute to a customer initiative related to restaurant technology. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Scope of Work
- Analyze and provide feedback on Toast POS workflows, including order entry, payment processing, and reporting features.
- Create scenario-based documentation and step-by-step guides reflecting real restaurant operations using Toast POS.
- Deliver comprehensive reviews of system functionalities, identifying opportunities for improvement and troubleshooting common pain points.
- Contribute detailed explanations of best practices for implementing, configuring, and optimizing Toast POS in a variety of restaurant settings.
- Annotate and evaluate authentic transaction data, menus, and order flows to enhance AI understanding of restaurant POS operations.
- Facilitate knowledge transfer by clearly articulating Toast POS concepts through both written and verbal communication.
- Participate in collaborative sessions to refine prompts, tasks, or datasets related to Toast POS and restaurant order management.
Preferred Qualifications
- Currently employed in hospitality, using Toast POS in daily operations.
- Deep understanding of operational workflows and how point of sale systems interface with order and payment processes.
- Exceptional written and verbal communication skills, with a focus on clarity and accuracy.
- Proven ability to document processes and provide user-friendly explanations for technical and non-technical audiences.
- Familiarity with various restaurant concepts (quick service, casual, fine dining) and how POS requirements differ among them.
- Experience training, mentoring, or supporting others in adopting new restaurant technology solutions is a plus.
This is a 100% remote contract role, open to applicants worldwide in the countries the employer accepts.
