About this role
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Role Title: Student Loan Counselor/Advisor
Role Type: Contractor
Location: United States (Remote)
our partner is engaging Student Loan Counselor/Advisors to contribute their expertise to a project supporting a customer’s needs in federal student loan servicing. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required; your domain knowledge is what matters.
Scope of Work
- Write realistic student loan questions reflecting common borrower concerns and scenarios.
- Craft authoritative reference answers using up-to-date federal guidelines, with citations to official sources.
- Assess and review responses from other experts, ensuring clarity, accuracy, and policy compliance.
- Identify and flag content inaccuracies, ambiguities, or outdated guidance for further review.
- Stay current on federal student loan regulations, policy updates, and relief programs relevant to borrowers.
- Collaborate within a virtual network to enhance training data quality and reliability.
Preferred Qualifications
- Comprehensive knowledge of federal student loan programs.
- Recent, hands-on experience advising borrowers, such as nonprofit student loan counseling, college financial aid, or federal loan servicing.
- Exceptional written and verbal communication skills with a commitment to clarity and empathy.
- Meticulous attention to detail, especially in reviewing complex borrower scenarios and documentation.
- Self-motivated and highly organized, thriving in remote, independently managed project settings.
- Up-to-date knowledge of ongoing federal policy changes impacting student loans and borrower relief options.
This is a 100% remote contract role. Applicants must be located in: United States.
