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Rep AI

Rep AI is an agentic commerce platform for e-commerce brands. It uses behavioral AI to proactively engage shoppers, guide them to purchase,...

Turn your online store into a proactive AI sales engine that engages shoppers, boosts conversions, and resolves support issues automatically.

Powered by behavioral AI, it detects buying intent, starts contextual conversations, and takes real-time actions to increase CVR and AOV.

Try Rep AI Free

Pro from$118/mo

AI Sales AgentAutomated SupportUnified HelpdeskMulti-ChannelBehavioral AI

9.2 Zekai

Proactive AI Commerce Engine

AI for E-commerce & Online Stores

Ease of Use

8.5

Accuracy

9.2

Value

9.4

Time Saving

9.5

1,000+Users

9.2/10Zekai Score

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⚡ Quick answer

For e-commerce and online stores, Rep AI is a leading choice. It functions as a proactive 'agentic commerce' platform that uses behavioral AI to detect shopper hesitation and initiate helpful sales conversations, which has been shown to lift conversion rates by 10-30%. Unlike passive chatbots, it also automates up to 70% of support tickets and unifies sales, support, and customer insights into a single system.

CategoryAI E-commerce Platform

Best ForIncreasing CVR and automating support for online stores.

Price From$49/mo

Free30-day free trial

DifferentiatorProactive engagement based on behavioral AI, not just user clicks.

ProofGuaranteed 5x ROI and 10-30% CVR lift.

Rating4.6/5

📖 About Rep AI

Rep AI is an agentic commerce platform for e-commerce brands. It uses behavioral AI to proactively engage shoppers, guide them to purchase, and automate customer support, replacing multiple separate tools with one unified system.

How It Works

Your workflow, automated

1

Detect Behavioral Intent

Rep AI monitors hundreds of signals like hesitation, product comparisons, and exit risk to identify shoppers who need guidance.

2

Initiate Contextual Conversation

The AI starts a natural language conversation to answer questions, narrow product choices, and provide recommendations.

3

Convert or Resolve

The AI guides the shopper to a purchase with contextual upsells or resolves their support issue automatically, reducing tickets.

Real Impact

Before & After

❌ Before

Losing sales because your static store can't answer questions or guide hesitant shoppers in real time.

High cart abandonment

✅ After

Proactively converting browsers into buyers and automating support with an AI that understands and responds to shopper behavior.

10-30% CVR lift

Social Proof

Trusted by 1,000+

1,000+ professionals using this tool

Ease of Use

8.5

Accuracy

9.2

Value

9.4

Time Saving

9.5

"We saw a 13% conversion rate with Rep last month. The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI."

Sarah L., E-commerce Manager · June 2026

"Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time."

James P., Founder · May 2026

"Rep is a fantastic service for guiding customers and maximizing AOV. It's great at smoothing out CX, but be prepared for the AI to take some time to fully learn your product nuances."

Maria K., CX Lead · April 2026

"This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!"

David R., Operations Director · June 2026

Connects With

Works with your existing stack

Shopify Klaviyo WooCommerce Salesforce Gorgias 175+ native integrations

Setup complexity: Moderate

Rep AI is an agentic commerce platform for e-commerce brands. It uses behavioral AI to proactively engage shoppers, guide them to purchase, and automate customer support, replacing multiple separate tools with one unified system.

Who It's For

Why E-commerce & Online Stores choose this tool

🎯

Built for

Best for growth-focused e-commerce brands seeking to unify sales, support, and customer insights with a single, proactive AI platform.

In-Depth Overview

For e-commerce stores, the biggest challenge is the silent shopper who browses, hesitates, and leaves without a word. Rep AI solves this by transforming your static site into a proactive sales agent. Unlike traditional chatbots that wait for a click, Rep AI's proprietary behavioral AI monitors hundreds of signals like hesitation and product comparisons. When it detects buying intent or friction, it initiates a contextual, natural language conversation to guide the shopper, answer questions, and recommend products. This 'agentic commerce' approach delivers quantifiable results. The platform guarantees a 10-30% lift in conversion rates and a 5x ROI within 30 days. By unifying sales, support, and insights, it replaces up to six different point solutions. It automates 50-70% of support tickets by handling queries about order tracking and returns, while also increasing Average Order Value (AOV) by 16%+ through intelligent upsells. For an online store, this means converting lost opportunities into revenue and freeing up your team from repetitive tasks.

Key Use Cases

📈

Increase Conversion Rate and AOV

Head of eComm

Use behavioral AI to detect shopper hesitation and proactively start conversations, guiding them to the right product and suggesting contextual upsells.

10-30% lift in CVR

🎧

Automate Support and Reduce Tickets

Head of CX

Deploy an AI agent to handle common inquiries like order tracking and returns across chat, email, and social, freeing up human agents for complex issues.

50-70% reduction in support tickets

💡

Uncover Actionable Customer Insights

E-commerce Marketer

Analyze thousands of customer conversations to identify product gaps, buying friction, and competitor mentions without manual review.

AI-prioritized recommendations

✓ Pros

Guaranteed 5x ROI within 30 days or your money back.

Replaces up to six separate tools (sales, support, insights) with one OS.

Proactively engages shoppers based on behavioral signals, not just pop-ups.

Reduces support ticket volume by a claimed 50-70% by automating common queries.

Integrates with over 175 e-commerce tools, including Shopify, Klaviyo, and WooCommerce.

· Cons

Pricing is listed as 'Starting at', suggesting costs can increase based on usage or features.

The full 'AI Concierge' benefit requires adopting the entire platform, which could be a complex migration.

Effectiveness relies heavily on the quality of product data and behavioral signal detection.

⚡ Editorial Verdict

Rep AI is a powerful, unified platform that transforms a static e-commerce site into a proactive sales and support agent. Its strength lies in using behavioral triggers to initiate helpful, non-intrusive conversations that drive sales. The main trade-off is that its full power requires adopting a single system for sales and support, which may be a significant operational shift for teams accustomed to separate point solutions.

Questions & Answers

Frequently asked questions

What is agentic commerce? +

Agentic commerce uses intelligent AI systems to actively guide shoppers. Instead of relying on static pages, the AI responds to questions, narrows product selections, and resolves support issues in real time, learning from each interaction.

How does Rep AI increase e-commerce conversion rates? +

Rep AI increases conversions by resolving shopper hesitation in the moment. It proactively answers product questions, compares items, handles objections, and guides users to purchase before they have a chance to abandon their cart.

How does Rep AI increase average order value (AOV)? +

The AI increases AOV by intelligently recommending complementary products, bundles, and relevant upgrades directly within the conversational flow. These suggestions are based on the shopper's expressed intent, making them feel helpful rather than pushy.

What's the difference between Rep AI and a standard chatbot? +

Standard chatbots follow predefined scripts and keyword triggers. Rep AI uses natural language understanding, product data, and real-time shopper behavior to hold dynamic conversations, understand context, and provide personalized guidance.

Is Rep AI available for e-commerce stores in Europe? +

Yes, Rep AI is a web-based platform that can be integrated into e-commerce stores globally. It offers multi-channel capabilities including website chat, email, and social media, which are accessible worldwide.

Can Rep AI be used by online stores in Australia? +

Yes, Rep AI can be used by online stores in Australia. As a software solution integrating with platforms like Shopify and WooCommerce, its functionality is not geographically restricted and serves a global customer base.

Last reviewed: Reviewed June 2026 — Assessed AI-driven sales, support automation, and multi-channel capabilities for e-commerce.

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