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Made in IN India AI tools for Customer Support

Kore.ai — AI for Customer Support & Experience

Deploy enterprise-grade AI agents to automate customer service, assist human agents, and improve resolution times across all channels.

The platform provides pre-built applications for key industries and tools to build custom, compliant AI workflows.

Best forAI for Customer Service
DifferentiatorAgentic platform ({ Artemis }) with pre-built industry solutions.
ProofNamed a Leader by Forrester, Gartner, and Everest Group.
Explore Kore.ai
Pricing on request
8.1 Zekai
Enterprise-Grade Agentic AI
AI for Customer Support & Experience
Ease of Use
6.2
Accuracy
9.0
Value
8.0
Time Saving
8.8
Agent AssistOmnichannelIndustry SolutionsEnterprise-GradeNo-Code Builder
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 7, 2026
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Zekai Verdict

What is it?
Kore.ai is an enterprise AI platform for building and deploying agentic AI applications.
Best for
Best for large enterprises needing a scalable, compliant platform to build and deploy custom AI agents for both…
Not ideal for
Pricing is not public, suggesting a high-cost, enterprise-level commitment.
Price
Pricing on request
Zekai Score
8.1/10
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Hand-scored by Zekai

Top AI for Customer Support & Experience picks

#1DeepL★ 9.4/10#2Vapi★ 9.2/10#3Retell AI★ 9.1/10
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⚡ Quick answer

For enterprise-level AI in customer support, Kore.ai is a top contender. It provides a comprehensive 'Agent Platform' to build, deploy, and manage AI agents for both customer self-service and human agent assistance. Its strengths, confirmed by analyst reports from Forrester, include pre-built solutions for regulated industries like healthcare (HIPAA-compliant) and banking, and a strong focus on governance and scalability.

CategoryCustomer Service Automation
Best ForEnterprises building a scalable, compliant AI agent workforce.
Price FromOn request
FreeNo
DifferentiatorAgentic platform ({ Artemis }) with pre-built industry solutions.
ProofNamed a Leader by Forrester, Gartner, and Everest Group.
Rating8.1/10
📖 About Kore.ai
How It Works

Your workflow, automated

1
Define Use Case
Identify a key customer or employee experience challenge, such as high call volume for a specific query type.
2
Build or Deploy Agent
Use the Agent Platform and Marketplace to configure a pre-built agent or build a custom one to address the use case.
3
Test, Deploy & Optimize
Validate workflows before deployment, then launch the agent and use platform analytics to monitor performance and attribute value.
Ready to automate your workflow with Kore.ai?
Explore Kore.ai →
Real Impact

Before & After

❌ Before

Overwhelmed agents, rising customer expectations, and service bottlenecks.

High agent workload
✅ After

Automated resolutions, empowered agents, and improved business outcomes.

74% FCR
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Generate customer service responses

Create empathetic and accurate responses for customer service inquiries based on provided product information. Ensure the tone is helpful and professional, addressing the customer's specific issue with [customer query de…

Automate HR ticket resolution

Draft an automated response to an employee HR query regarding [type of HR issue, e.g., leave policy]. The response should provide clear instructions and links to relevant resources, such as [link to HR portal] or [contac…

Summarize sales call transcript

Analyze the provided sales call transcript and extract key information. Identify customer needs, objections, and any agreed-upon next steps, summarizing them into a concise report for the sales team, focusing on [specifi…

AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations
Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: `[[USER_ISSUE_SUMMARY]]`. 2. Confirm receipt of their ticket and provide the ticket ID: `[[TICKET_ID]]`. 3. State our standard re…
Prompt 02 Request More Information (Politely)
The user's request about `[[TICKET_TOPIC]]` is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed. List these as bullet points: * `[[R…
Prompt 03 Answer a
Generate a step-by-step guide answering the user's question: `[[USER_QUESTION]]`. The user is on the `[[USER_PLAN_LEVEL]]` plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2. Use a numbered list for…
See all 25 AI prompts for Customer Support →
Social Proof

Trusted by professionals

Ease of Use
6.2
Accuracy
9.0
Value
8.0
Time Saving
8.8

"We've observed 74% first-call resolution and significant savings. Our people are happier, and we are excited about the simplicity and potential AI for Work brings."

Yuliya T., Customer Care Director · June 2026

"What I was really trying to solve was how to give 15–20 minutes back each day to our financial advisors. That extra time is a real revenue driver for us."

Shailesh G., Head of AI Strategy · May 2026

"We’ve deployed 60 AI agents across the enterprise, which shows the scalability. However, managing and orchestrating this many agents requires significant internal governance and expertise."

Vik K., Head of GenAI Platforms · April 2026

"Partnering with Kore.ai amplified our ability to deliver empathetic, timely service at scale. This is more than technology; it's a foundation for a smarter community experience."

Karine D., Director, Customer Service · March 2026
See Plans & Pricing →
Connects With

Kore.ai integrations

Microsoft AWS Integrations available via Kore.ai Marketplace
Setup complexity: Enterprise Platform
Kore.ai is an enterprise AI platform for building and deploying agentic AI applications. For customer support teams, it offers pre-built solutions and a robust platform to create custom AI agents that handle customer queries, assist human agents, and orchestrate complex service workflows.
Comparison

Best Kore.ai alternatives

Kore.ai vs. a leading CCaaS provider with built-in AI: Choose Kore.ai when your primary goal is to build a centralized, extensible AI agent ecosystem that can be deployed across various business functions, not just the contact center. Its agentic platform offers deeper customization and orchestration. Opt for a CCaaS provider's native AI when your needs are confined to improving efficiency within their existing contact center environment and you prefer a more integrated, out-of-the-box solution without the need for a separate AI platform.

The decision

Is Kore.ai worth it?

Return on investment
By automating common inquiries and saving agents time on each interaction, an enterprise could achieve significant ROI, as one customer reported giving 15-20 minutes back to each financial advisor daily.
Built for
Customer Support Leaders, CX Strategists, and Contact Center Managers in enterprise organizations looking to deploy and scale AI agents.
Effort to adopt
Enterprise Platform
Compliance
Kore.ai states its healthcare solution is HIPAA-compliant. The platform is built with governance in mind, offering features like complete audit trails and runtime controls to enforce compliance.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
Best for large enterprises needing a scalable, compliant platform to build and deploy custom AI agents for both customer self-service and human agent assistance.
In-Depth Overview
For customer support and experience leaders, Kore.ai provides a strategic platform to move beyond simple chatbots into a fully orchestrated, agentic AI workforce. The proof is in its recognition as a “Leader” by Forrester in the Conversational AI for Customer Service Wave™. This isn't just about deflecting tickets; it's about building a scalable, governed AI layer. The platform directly addresses core CS challenges by offering both autonomous customer-facing agents and 'Agent AI Assistance' to empower your human team. Deployment is accelerated with pre-built, regulation-approved applications for industries like Banking, Healthcare (HIPAA-compliant), and Retail. This means you're not starting from scratch. For example, one customer, Autodoc, reported a 74% first-call resolution rate after implementation. Kore.ai’s emphasis on governance—with features like 100% audit trails and runtime controls—is critical for enterprises where compliance is non-negotiable. It’s built to handle real-world business complexity, orchestrating multiple AI agents in parallel to solve problems that simpler platforms can't, transforming development timelines from months to days.

Key Use Cases

👩‍💻
Automate Tier-1 Support and Assist Human Agents
Contact Center Manager
Deploy AI agents to handle common customer inquiries 24/7, reducing ticket volume. Provide human agents with real-time AI assistance, context, and suggested responses to improve resolution quality.
74% first-call resolution reported by a customer.
✓ Pros
Recognized as a leader by Forrester, Gartner, and Everest Group.
Strong focus on enterprise governance, security, and compliance (e.g., HIPAA).
Offers pre-built applications for specific industries to accelerate deployment.
Supports both customer-facing and employee-facing (agent assist) use cases.
Platform designed to prevent LLM vendor lock-in.
· Cons
Pricing is not public, suggesting a high-cost, enterprise-level commitment.
Implementation is complex and not suited for small businesses.
Requires technical expertise to build and tailor applications on the platform.
Overkill for teams needing a simple, single-channel chatbot.
⚡ Editorial Verdict

Kore.ai is a powerhouse for enterprises seeking to build a comprehensive, governed AI service layer. Its strength lies in its agentic platform and pre-built industry solutions, recognized by analysts like Forrester. The primary trade-off is complexity and cost; this is not a plug-and-play tool for small teams, but a strategic platform requiring significant investment and technical integration.

See all 369 AI tools for Customer Support → Browse the AI Directory →
Questions & Answers

Frequently asked questions

Is Kore.ai suitable for small businesses?

+
Kore.ai is primarily designed for large enterprises. Its platform focuses on scalability, complex workflows, and robust governance, which may be overly complex and costly for small businesses seeking a simple chatbot solution.

What industries does Kore.ai have pre-built solutions for?

+
Kore.ai offers pre-built, regulation-approved applications for Banking, Healthcare, Retail, IT, HR, and Recruiting to accelerate deployment in these sectors.

Is Kore.ai compliant with data privacy regulations?

+
Yes, Kore.ai emphasizes compliance. For example, its AI for Healthcare solution is described as HIPAA-compliant, and the platform includes features for governance and complete audit trails.

What is the best AI platform for enterprise customer service automation?

+
Kore.ai is a leading choice for enterprise customer service automation. It provides an "AI-programmable" agent platform, pre-built industry solutions (e.g., Banking, Healthcare), and tools for agent assistance, all recognized by top analyst firms like Forrester.

How can AI help reduce agent workload in a contact center?

+
Kore.ai helps reduce agent workload by deploying autonomous AI agents to handle common customer queries and providing "Agent AI Assistance." This gives human agents AI-driven support and tools, freeing them for more complex issues.

Which AI tools can create compliant chatbots for healthcare?

+
Kore.ai offers a HIPAA-compliant intelligent assistance solution specifically for healthcare. It enables 24/7 patient and member self-service while reducing the burden on staff, making it a strong option for creating compliant healthcare AI agents.

Last reviewed:

Plans & Pricing

Kore.ai pricing and plans

Pro
Pricing on request
Pricing is customized for enterprise needs. Requires a demo and consultation with their sales team.
Start Pro Plan
Enterprise
Pricing on request
Tailored for teams and large organisations.
Contact Sales

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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Free guide

Take it with you

Getting Started with Kore.ai for Enterprise CX
  • Understanding the Kore.ai Agent Platform ({ Artemis })
  • Key Use Cases: Self-Service vs. Agent Assist
  • Leveraging Pre-Built Industry Solutions (Banking, Healthcare, Retail)
  • The Role of the Kore.ai Marketplace
  • Core Principles: Governance, Testing, and Optimization
+4 more steps inside the guide
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About Kore.ai

Full Description

Kore.ai is an enterprise AI platform for building and deploying agentic AI applications. For customer support teams, it offers pre-built solutions and a robust platform to create custom AI agents that handle customer queries, assist human agents, and orchestrate complex service workflows.

Editorial Verdict

Kore.ai is a powerhouse for enterprises seeking to build a comprehensive, governed AI service layer. Its strength lies in its agentic platform and pre-built industry solutions, recognized by analysts like Forrester. The primary trade-off is complexity and cost; this is not a plug-and-play tool for small teams, but a strategic platform requiring significant investment and technical integration.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Kore.ai unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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