Kraken

Kraken is an integrated software platform, or 'operating system', for large-scale energy utilities. It uses AI to unify customer management, asset optimization,...

Manage utility-scale energy operations, from customer billing to grid optimization, with a unified, AI-powered OS.

Built for large utilities to accelerate the energy transition, replacing legacy systems with a single, future-proof platform.

Explore Kraken

Pricing on request

AI-Powered OptimizationEnterprise ScaleCustomer ManagementGrid ManagementProven Migrations

9.3 Zekai

Enterprise Energy OS

AI for Energy & Sustainability

Ease of Use

8.0

Accuracy

9.5

Value

8.5

Time Saving

9.4

90M+Users

9.3/10Zekai Score

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⚡ Quick answer

For Energy & Sustainability professionals at large utilities, Kraken is a leading AI operating system for managing the entire energy value chain. It's proven to handle over 90 million customer accounts globally for clients like EDF and National Grid, unifying customer management, asset optimization, and grid operations to accelerate the energy transition.

CategoryEnergy Operating System

Best ForLarge utilities managing the energy transition

Price FromOn request

FreeNo

DifferentiatorA single, AI-powered OS replacing multiple legacy systems.

ProofManages 90M+ customer accounts for clients like EDF & National Grid.

Rating4.7/5

📖 About Kraken

Kraken is an integrated software platform, or 'operating system', for large-scale energy utilities. It uses AI to unify customer management, asset optimization, field services, and grid management, replacing fragmented legacy systems. For energy professionals, it provides a single source of truth to streamline operations, launch innovative products, and manage the complexities of the energy transition.

Real Impact

Before & After

❌ Before

Juggling siloed, legacy systems for billing, grid management, and customer service.

Multi-year product launches

✅ After

Operating on a single, AI-driven platform that unifies data and accelerates innovation.

Quarterly innovation cycles

Social Proof

Trusted by 90M+

90M+ professionals using this tool

Ease of Use

8.0

Accuracy

9.5

Value

8.5

Time Saving

9.4

"Kraken is the backbone of our modernization strategy. We've consolidated three legacy platforms into one, and the data visibility is a game-changer for asset management."

David L., CIO · June 2026

"The ability to quickly design and launch new customer tariffs has put us years ahead of the competition. We're no longer held back by our tech stack."

Maria S., Head of Retail · May 2026

"The platform is incredibly powerful once it's running, but the migration process was a massive undertaking that required full executive buy-in and a dedicated team for 18 months. Be prepared for a heavy lift."

James P., Operations Director · April 2026

"The AI optimization engine is legit. We're managing grid load and integrating renewables with a level of precision we couldn't have achieved before. It just works."

Fatima K., Grid Analyst · March 2026

Connects With

Works with your existing stack

Functions as a complete operating system designed to replace legacy systems rather than integrating with them. Data centralization is a core feature, but specific third-party integrations are not publicly listed.

Setup complexity: Enterprise OS

Who It's For

Why Energy & Sustainability choose this tool

🎯

Built for

Large energy utilities seeking a single, integrated operating system to replace legacy software for customer management and asset optimization.

In-Depth Overview

Kraken is built to solve the core challenge facing modern utilities: legacy systems that can't keep up with the energy transition. Unlike fragmented software stacks, Kraken provides a single, flexible operating system. The proof is in its scale and adoption by industry leaders. It manages over 90 million customer accounts across 15+ countries for giants like EDF, National Grid, and Plenitude. Richard Hughes, Director of Retail at EDF, notes they've launched "more innovative new products... in the last year, than we have in the last ten" using Kraken. The platform's effectiveness is quantified by a case study showing one client saved "$170 million in cost to serve." Critically, Kraken claims a "100% successful migrations" track record, de-risking the move away from entrenched systems. This isn't just a software update; it's a full operational upgrade designed for a future of distributed energy resources and dynamic customer needs, backed by an 85% client Net Promoter Score.

Key Use Cases

💡

Dramatically Reduce Operational Costs

Utility Operations Manager

Replace disparate legacy systems with a single OS to unify billing, service, and grid asset data, driving significant operational efficiency.

$170M cost-to-serve savings

🚀

Accelerate New Product Deployment

Chief Innovation Officer

Leverage the flexible platform to launch innovative tariffs and customer-centric energy products much faster than with rigid, legacy systems.

More new products in 1 year than the last 10

🔋

Optimize Distributed Energy Resources

Grid Strategist

Use AI-driven optimization to manage vast energy flows, integrating renewables and stabilizing the grid with real-time data.

Up to 15GWh managed daily

✓ Pros

Manages over 90 million customer accounts globally

Proven 100% successful migration track record from legacy systems

Unified OS for customer, asset, and field operations

Adopted by major utilities including EDF, National Grid, and Plenitude

Designed specifically to manage the complexities of the energy transition

· Cons

Pricing is not public, requiring a demo and significant investment

Exclusively designed for large-scale utilities, not suitable for smaller energy companies

Implementation is a major business transformation, not a simple software install

⚡ Editorial Verdict

Kraken is a formidable, enterprise-grade platform for utilities serious about modernization. Its success with major players like National Grid and its impressive performance metrics prove its capability. The main trade-off is its all-or-nothing nature; this is a full business transformation, not a plug-and-play tool, requiring significant investment and organizational commitment.

Questions & Answers

Frequently asked questions

What is the best AI platform for managing a large utility company? +

Kraken is a top contender, serving as a complete AI-powered operating system for large utilities. It's used by companies like EDF and National Grid to manage everything from customer billing to grid optimization.

Which software can replace legacy utility billing and grid management systems? +

Kraken is specifically designed to replace legacy systems with a single, unified platform. It boasts a 100% successful migration track record for its clients.

Is Kraken available in my region? +

Kraken operates in over 15 countries, with major clients across the US, Europe, and Australia. You would need to request a demo to confirm availability and suitability for your specific market.

What are the core functions of the Kraken platform? +

Its core functions include Customer Management, Asset Optimization, Field Management, and Network & Distribution Management, all powered by its 'Utility-Grade AI'.

How does Kraken support the energy transition? +

The platform is built to manage the complexities of a modern grid, including smart meters, renewable energy sources, and distributed assets, providing the flexibility that older systems lack.

How difficult is it to migrate to Kraken? +

While any enterprise migration is complex, Kraken emphasizes its proven migration model and claims a "100% successful migrations" record, designed to de-risk the transformation for large utilities.

Last reviewed: Reviewed June 2026 — Assessed platform capabilities, client testimonials, and reported performance metrics for utility-scale operations.

Plans & Pricing

Start today

Pro

Pricing on request

Kraken is an enterprise-level OS; pricing is customized based on the utility's scale and requires a demo and consultation.

Start Pro Plan

Enterprise

Pricing on request

Tailored for teams and large organisations.

Contact Sales

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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Compare	Kraken	Sorted	EcoPilot
Zekai Score	9.3/10	9.4/10	9.4/10
Rating	4.7/5	4.7/5	4.7/5
Pricing	Pricing on request	Pricing on request	Pricing on request
Free tier	No	No	No
Best for	Large energy utilities seeking a single, integrate…	Am besten geeignet für Materialrückgewinnungsanlag…	Energy and sustainability professionals managing l…

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Disclaimer

Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Kraken unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →

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Manage utility-scale energy operations, from customer billing to grid optimization, with a unified, AI-powered OS.

Before & After

Trusted by 90M+

Works with your existing stack

Why Energy & Sustainability choose this tool

Key Use Cases

Frequently asked questions

Start today

Top 10 AI tools in this category

Latest AI news

Manage utility-scale energy operations, from customer billing to grid optimization, with a unified, AI-powered OS.

Before & After

Trusted by 90M+

Works with your existing stack

Why Energy & Sustainability choose this tool

Key Use Cases

Frequently asked questions

Start today

Top 10 AI tools in this category

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