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Made in AT Austria AI for Customer Service

Leftshift One (MyGPT) — AI for Customer Support & Experience

Build a secure, GDPR-compliant AI assistant that gives your support team instant answers from your internal knowledge base.

Leverage Retrieval-Augmented Generation (RAG) to eliminate search time and provide accurate, source-cited responses.

Best forAI for Customer Service
DifferentiatorGDPR-native RAG platform with dedicated Customer Success management.
ProofSaves up to 35 minutes per employee per day; used by VERBUND, University of Graz.
Explore Leftshift One (MyGPT)
Pricing on request
6.5 Zekai
Secure Internal Knowledge AI
AI for Customer Support & Experience
Ease of Use
6.8
Accuracy
7.2
Value
5.8
Time Saving
6.0
RAGGDPR CompliantEU HostedKnowledge Base AISource-Cited Answers
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 7, 2026
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Zekai Verdict

What is it?
Leftshift One (MyGPT) is a secure AI platform for customer support teams to create an internal knowledge assistant.
Best for
This tool is best for customer support organizations that need a highly secure, GDPR-compliant AI assistant trained…
Not ideal for
Pricing is not publicly available, suggesting a significant enterprise-level investment.
Price
Pricing on request
Zekai Score
6.5/10
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Hand-scored by Zekai

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#1DeepL★ 9.4/10#2Vapi★ 9.2/10#3Retell AI★ 9.1/10
See all 134 AI tools for Customer Support →
⚡ Quick answer

For European customer support teams prioritizing data security, Leftshift One (MyGPT) is a leading choice. It builds a secure, internal AI assistant using your company's own knowledge bases, ensuring GDPR compliance by hosting and processing all data within the EU. This prevents data leaks and AI 'hallucinations', providing support agents with fast, accurate, and verifiable answers.

CategoryInternal Knowledge AI
Best ForEU-based support teams needing a secure, GDPR-compliant AI assistant.
Price FromOn request
FreeNo
DifferentiatorGDPR-native RAG platform with dedicated Customer Success management.
ProofSaves up to 35 minutes per employee per day; used by VERBUND, University of Graz.
Rating6.5/10
📖 About Leftshift One (MyGPT)
How It Works

Your workflow, automated

1
Connect Knowledge Sources
Link MyGPT to your existing internal systems like SharePoint, Confluence, and network file servers.
2
Configure Access & Channels
Define user permissions and create specific knowledge channels for different support tiers or topics.
3
Deploy & Optimize
Roll out the AI assistant to your support team with guidance from your dedicated Customer Success Manager to ensure adoption and success.
Ready to automate your workflow with Leftshift One (MyGPT)?
Explore Leftshift One (MyGPT) →
Real Impact

Before & After

❌ Before

Support agents waste valuable time searching scattered documents and wikis.

High average handle time
✅ After

Agents get instant, accurate, and source-verified answers from a single AI interface.

Reduced time-to-answer
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Find Compliance Policies

Locate specific compliance policies related to data handling. Provide details on the latest audit requirements and any recent updates to SAP guidelines.

Troubleshoot Technical Issues

Find installation guides and troubleshooting steps for error code X. I need to resolve an issue with a customer's device quickly.

Access HR Information

Retrieve the current HR policy on remote work and find the latest version of the employee expense form. Ensure the information is up-to-date.

AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations
Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: `[[USER_ISSUE_SUMMARY]]`. 2. Confirm receipt of their ticket and provide the ticket ID: `[[TICKET_ID]]`. 3. State our standard re…
Prompt 02 Request More Information (Politely)
The user's request about `[[TICKET_TOPIC]]` is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed. List these as bullet points: * `[[R…
Prompt 03 Answer a
Generate a step-by-step guide answering the user's question: `[[USER_QUESTION]]`. The user is on the `[[USER_PLAN_LEVEL]]` plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2. Use a numbered list for…
See all 25 AI prompts for Customer Support →
Social Proof

Trusted by professionals

Ease of Use
6.8
Accuracy
7.2
Value
5.8
Time Saving
6.0

"MyGPT delivers answers where tedious searching used to be necessary. Our employees interact with the AI and get the relevant information in seconds."

Andreas S., Director Digitalization · May 2026

"Our users really appreciate the chat. It provides the most important information at a glance—precise, understandable, and well-supported."

Michael L., Project Lead IT · April 2026

"The initial setup required more internal resources than we anticipated to clean and structure our knowledge bases. Once running, it's very powerful, but be prepared for the data prep work."

Chris D., Support Operations Manager · March 2026

"Honest, solution-oriented, and reliable—a partnership that truly supports you. We feel extremely well-supported and are very happy with this partnership."

Stefan D., Manager · February 2026
See Plans & Pricing →
Connects With

Leftshift One (MyGPT) integrations

SharePoint Confluence Fileserver
Setup complexity: Moderate Setup
Leftshift One (MyGPT) is a secure AI platform for customer support teams to create an internal knowledge assistant. It uses Retrieval-Augmented Generation (RAG) to search your company's private documents, like SharePoint and Confluence, providing agents with fast, accurate, and verifiable answers while ensuring full GDPR compliance.
Comparison

Best Leftshift One (MyGPT) alternatives

Leftshift One (MyGPT) vs. a Custom GPT on a Public Platform: Choose Leftshift One when data security, GDPR compliance, and answer accuracy are non-negotiable. Its RAG model works exclusively with your verified internal documents in a secure EU-hosted environment. Opt for a custom GPT on a public platform like ChatGPT for rapid prototyping or less sensitive applications where you can accept the risks of data being used for training and potential inaccuracies, but for enterprise-grade, secure customer support knowledge, MyGPT's controlled environment is superior.

The decision

Is Leftshift One (MyGPT) worth it?

Return on investment
By saving each support agent up to 35 minutes per day on information retrieval, an enterprise could reclaim thousands of productive hours annually, though initial investment costs are available only on request.
Built for
Customer support managers, team leaders, and knowledge managers in medium to large, EU-based enterprises.
Effort to adopt
Moderate Setup
Compliance
The platform is explicitly designed to be 100% GDPR-compliant, with all data processed and hosted in certified EU data centers. The company offers a 'Compliance Check' to align the tool with specific corporate policies.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
This tool is best for customer support organizations that need a highly secure, GDPR-compliant AI assistant trained exclusively on their internal documentation.
In-Depth Overview
For customer support and experience teams, especially in the EU, data security and answer accuracy are paramount. Leftshift One (MyGPT) addresses this directly by creating a closed-loop AI system. Unlike public models that can hallucinate or expose data, MyGPT uses Retrieval-Augmented Generation (RAG) to draw answers exclusively from your own trusted internal sources—technical manuals, support wikis, and policy documents. This means agents get instant, context-aware answers without ever leaving their workflow to hunt through scattered file servers or Confluence spaces. The platform quantifies this benefit, claiming it can save 'up to 35 minutes per employee' daily. Crucially, all data is processed in secure, certified EU data centers, making it fully GDPR-compliant. This architecture prevents sensitive customer or company data from being used for external model training. With connectors for SharePoint and other systems, it centralizes disparate knowledge into a single, reliable source of truth for your entire support operation.

Key Use Cases

🧑‍💻
Find troubleshooting steps in seconds, not minutes
Technical Support Agent
Instead of manually searching through multiple technical manuals and internal wikis, ask MyGPT a direct question and get a precise, source-cited answer instantly. This accelerates ticket resolution and improves first-call success rates.
Up to 35 minutes saved per agent, per day
✓ Pros
Strictly uses private company data, preventing public data leaks and AI hallucinations.
Fully GDPR-compliant by design, with all data processed and hosted in the EU.
Directly connects to existing knowledge sources like SharePoint and Confluence.
Provides source-traceability for all AI-generated answers, building agent trust.
Includes personal guidance from a dedicated Customer Success Manager.
· Cons
Pricing is not publicly available, suggesting a significant enterprise-level investment.
Requires a structured implementation process, not an instant-on solution.
Value is highly dependent on the quality and organization of your existing internal documentation.
Primarily focused on EU companies, which may be a consideration for global teams.
⚡ Editorial Verdict

Leftshift One (MyGPT) is a powerful and highly secure solution for enterprises looking to leverage their internal knowledge for customer support. Its strict focus on RAG and EU-based, GDPR-compliant hosting is a major differentiator. The primary trade-off is that it's not a simple plug-and-play tool; it requires a partnership approach with their Customer Success team for implementation, making it better suited for larger organizations with structured knowledge bases.

See all 369 AI tools for Customer Support → Browse the AI Directory →
Questions & Answers

Frequently asked questions

What is MyGPT and how does it help support teams?

+
MyGPT is a secure Generative AI platform that helps support teams manage and access their internal knowledge efficiently. It connects to your company's systems to provide agents with fast, context-aware answers from trusted documents, optimizing workflows and improving response quality.

How is MyGPT different from public tools like ChatGPT?

+
MyGPT is designed for enterprise security and privacy. It uses Retrieval-Augmented Generation (RAG) to work exclusively with your company's private data, never using it for training. Public tools like ChatGPT use public data and may incorporate your queries into their training sets. MyGPT ensures your data stays yours, hosted securely in the EU and fully GDPR-compliant.

How does MyGPT ensure data security for sensitive information?

+
MyGPT guarantees data security by processing all information in certified EU data centers under strict GDPR rules. It does not store your queries or train its models on your data, ensuring complete confidentiality and control over your proprietary information.

Can MyGPT be trained on our specific product manuals and support wikis?

+
Yes, MyGPT is specifically designed for this. It connects to your internal knowledge sources like product manuals, SharePoint sites, and Confluence wikis to build its knowledge base, ensuring the AI provides answers based solely on your approved documentation.

Is Leftshift One (MyGPT) suitable for US-based customer support teams?

+
While technically usable worldwide, MyGPT is explicitly designed and marketed for EU companies with a strong focus on GDPR compliance and EU data residency. US-based teams should consult with the vendor to discuss data handling and whether it aligns with their specific compliance needs like CCPA.

Which AI support tool is best for GDPR compliance?

+
Leftshift One (MyGPT) is a leading choice for GDPR compliance because it was built with EU data privacy laws at its core. It guarantees that all data is hosted and processed within the EU and never used for model training, making it a highly secure option for European companies.

Last reviewed:

Plans & Pricing

Leftshift One (MyGPT) pricing and plans

Pro
Pricing on request
Pricing is customized based on organizational needs and requires a demo. The platform is designed for medium to large enterprises.
Start Pro Plan

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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Free guide

Take it with you

Getting Started with Secure RAG for Customer Support
  • Why standard AI assistants are a risk for support data.
  • Understanding Retrieval-Augmented Generation (RAG).
  • Key benefits: GDPR compliance, no hallucinations, source-cited answers.
  • Preparing your knowledge base for AI integration.
  • The role of a Customer Success Manager in AI deployment.
+4 more steps inside the guide
Send me the full guide

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About Leftshift One (MyGPT)

Full Description

Leftshift One (MyGPT) is a secure AI platform for customer support teams to create an internal knowledge assistant. It uses Retrieval-Augmented Generation (RAG) to search your company's private documents, like SharePoint and Confluence, providing agents with fast, accurate, and verifiable answers while ensuring full GDPR compliance.

Editorial Verdict

Leftshift One (MyGPT) is a powerful and highly secure solution for enterprises looking to leverage their internal knowledge for customer support. Its strict focus on RAG and EU-based, GDPR-compliant hosting is a major differentiator. The primary trade-off is that it's not a simple plug-and-play tool; it requires a partnership approach with their Customer Success team for implementation, making it better suited for larger organizations with structured knowledge bases.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Leftshift One (MyGPT) unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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