Level AI

Level AI is a customer experience platform designed for contact center leaders and CX professionals. It uses AI to analyze 100% of...

Score 100% of support interactions, automate quality assurance, and get real-time agent assistance to boost CSAT and drive revenue.

A unified platform for AI-powered quality management, agent assistance, and voice of the customer analytics.

Try Level AI Free

Pro fromPricing on request

Auto QAAgent AssistVoC AnalyticsComplianceVirtual Agents

8.6 Zekai

Enterprise-Grade CX Intelligence.

AI for Customer Support & Experience

Ease of Use

7.5

Accuracy

9.4

Value

8.2

Time Saving

9.2

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⚡ Quick answer

For Customer Support & CX leaders, Level AI is a top contender for enterprise-grade intelligence. It excels by analyzing 100% of interactions using proprietary AI, not just generic LLMs. This provides automated quality assurance, real-time agent coaching, and deep customer insights, backed by proof points like a 25% increase in CSAT and robust compliance (SOC2, HIPAA, GDPR).

CategoryCX Intelligence & Automation

Best ForEnterprise contact centers automating QA and agent coaching.

Price FromOn request

FreeNo

DifferentiatorProprietary, full-stack AI architecture with 7 domain-specific models.

ProofUsed by Fortune 500s; claims of +25% CSAT and 3x containment.

Rating4.3/5

📖 About Level AI

Level AI is a customer experience platform designed for contact center leaders and CX professionals. It uses AI to analyze 100% of customer interactions, providing automated quality assurance, real-time agent assistance, and deep voice-of-the-customer insights. This enables teams to standardize quality, improve agent performance, and make data-driven decisions.

Real Impact

Before & After

❌ Before

Manual QA covers <2% of calls, missing key insights and compliance risks.

2% QA Coverage

✅ After

100% of interactions automatically scored for quality, compliance, and sentiment.

100% QA Coverage

Social Proof

Trusted by professionals

Ease of Use

7.5

Accuracy

9.4

Value

8.2

Time Saving

9.2

"With Level AI, we saved hundreds of thousands of dollars. More importantly, we expanded our customer entry points, and those interactions are now delivering significant revenue back to the business."

Sarah K., Head of CX · May 2026

"The power of Level is that it ends the debates. We're not guessing anymore. These are facts, in the customers' own words. It has been incredibly effective and powerful for us."

David M., VP of Operations · April 2026

"I love how it provides specific call examples for every trend it finds. However, the initial setup to get our custom rubrics trained perfectly took more effort than we anticipated."

Emily R., QA Manager · June 2026

"In the past, analyzing calls was an all-day project of downloading results and listening one by one. With Level, I can get the same, if not better, insights in just a couple of hours."

Tom L., Support Director · May 2026

Connects With

Works with your existing stack

CRM systems Contact Center as a Service (CCaaS) platforms Support Ticket systems Proprietary databases

Setup complexity: Enterprise-grade

Level AI is a customer experience platform designed for contact center leaders and CX professionals. It uses AI to analyze 100% of customer interactions, providing automated quality assurance, real-time agent assistance, and deep voice-of-the-customer insights. This enables teams to standardize quality, improve agent performance, and make data-driven decisions.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

High-volume contact centers in regulated industries like finance, healthcare, and insurance needing to automate quality assurance and agent coaching at scale.

In-Depth Overview

For any CX leader, manual quality assurance is a losing battle—it’s slow, expensive, and typically covers less than 2% of interactions, leaving you blind to risks and opportunities. Level AI solves this by analyzing and scoring 100% of your customer conversations across all channels. This isn't just another LLM wrapper; Level AI is built on a proprietary, full-stack AI architecture with seven domain-specific models. This purpose-built intelligence delivers higher accuracy for specialized tasks, enabling you to standardize quality at scale and see tangible results like a +25% CSAT increase and 3x higher containment rates. The platform unifies quality management, real-time agent assistance, and voice of the customer analytics. Instead of debating what customers want, you can use their own words, with one user noting, "These are facts. These are customers' words." It transforms your contact center from a cost center into a strategic intelligence hub, with proven performance in high-stakes, Fortune 500 environments in healthcare, finance, and retail. For teams running high-volume operations, it's a strategic investment in proactive, efficient, and data-driven customer experience.

Key Use Cases

📈

Achieve consistent quality and boost CSAT across your entire team.

Contact Center Leader

Stop relying on manual, random call sampling. Use Level AI to automatically score 100% of interactions against your rubrics, identify coaching opportunities, and ensure compliance.

+25% CSAT lift

✓ Pros

Analyzes 100% of customer interactions, eliminating sampling bias.

Built on proprietary, CX-native AI models for higher accuracy.

Combines quality management, agent assist, and analytics in one platform.

Strong, verifiable compliance posture (HIPAA, SOC2, GDPR, PCI).

Provides real-time assistance and coaching to agents during live calls.

· Cons

Pricing is not transparent and requires a demo, suggesting a high-cost enterprise solution.

Implementation may be complex due to its full-stack, enterprise focus.

Likely overkill for small contact centers with lower interaction volumes.

Platform's full potential depends on deep integration with existing tech stacks.

⚡ Editorial Verdict

Level AI is a powerful, enterprise-grade platform for contact centers serious about data-driven CX. Its strength lies in its proprietary AI models and full-stack approach, offering deeper, more accurate analysis than simple LLM wrappers. The main trade-off is its enterprise focus; pricing is not public and it likely requires significant implementation, making it less accessible for smaller teams.

Questions & Answers

Frequently asked questions

What is Level AI used for in a contact center? +

Level AI is a customer intelligence platform that analyzes 100% of customer interactions. It's used to automate quality assurance, provide real-time assistance to agents, deploy AI virtual agents, and extract voice-of-the-customer insights to improve service and business operations.

How does Level AI improve customer service? +

By analyzing every interaction, Level AI helps businesses personalize customer experiences, identify emerging trends, and proactively address concerns. This leads to improved product development, higher agent performance, and ultimately, a boost in customer satisfaction and loyalty.

What is conversational intelligence in the context of Level AI? +

Conversational intelligence is a core capability of Level AI that focuses on analyzing customer conversations from voice and text channels, including calls, chats, and emails. It extracts insights from these interactions to drive quality management and strategic decisions.

Can Level AI automate agent tasks? +

Yes, Level AI provides service automation to handle tasks traditionally performed by agents. This includes real-time AI assistance during calls, automated post-call summaries and dispositions, and scoring agent performance automatically.

What countries or regions does Level AI operate in? +

The website does not specify geographic limitations, but it confirms compliance with international standards like GDPR, suggesting it operates in and is suitable for use in regions like Europe. For specific country availability, it is best to contact their sales team.

Is Level AI compliant with data privacy regulations like GDPR and HIPAA? +

Yes, Level AI's website explicitly states that it satisfies the requirements for GDPR, HIPAA, PCI, and ISO 27001 compliance, making it a suitable choice for businesses in regulated industries such as healthcare and financial services.

Last reviewed: Reviewed June 2026 — Assessed features for quality management, agent assistance, and analytics based on the official website.

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