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Overview Before & After Try It Reviews Integrations Why This Tool FAQ Pricing Top 10 Get Alerts News
AI for Customer Support & Experience

Loris

Automatically analyze 100% of customer conversations—chat, email, and voice—to reduce costs and boost loyalty.

Replace manual QA and reactive audits with proactive, AI-driven insights on agent performance and contact drivers.

Best forAutomating QA and analyzing root cause of contact in enterprise support teams.
DifferentiatorAnalyzes 100% of interactions (chat, email, voice) and includes specific AI Agent analytics.
ProofPart of the Contentsquare platform, trusted by major enterprises for experience analytics.
Explore Loris
Pricing on request
8.6 Zekai
Automated QA & CX Insights
AI for Customer Support & Experience
Ease of Use
7.8
Accuracy
9.2
Value
8.0
Time Saving
9.4
Conversation AnalysisAutomated QAAI Agent AnalyticsSentiment AnalysisRoot Cause Analysis
📊 Independently tested and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 6, 2026
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⚡ Quick answer

For Customer Support & CX teams, Loris is a leading AI for conversation intelligence. It excels by automatically analyzing 100% of customer interactions—chat, email, and voice—to automate quality assurance, uncover root causes of contact, and track AI agent performance. This replaces slow, manual sampling and provides a complete, objective view of the customer experience.

CategoryConversation Intelligence
Best ForAutomating QA and analyzing root cause of contact in enterprise support teams.
Price FromPricing on request
FreeNo
DifferentiatorAnalyzes 100% of interactions (chat, email, voice) and includes specific AI Agent analytics.
ProofPart of the Contentsquare platform, trusted by major enterprises for experience analytics.
Rating4.3
📖 About Loris
Real Impact

Before & After

❌ Before

Manually reviewing <1% of agent interactions

Reactive, biased feedback
✅ After

Automated QA on 100% of conversations

Proactive, data-driven coaching
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Analyze AI agent performance

Analyze the performance of our AI agents in handling customer conversations. Identify key metrics like containment, transfers, and abandonment rates to pinpoint areas for improvement in prompts and escalation strategies.

Uncover conversation drivers

Uncover what is driving customer contacts and impacting their experience. Analyze sentiment, quality issues, and frustration levels from conversations to identify root causes and opportunities for improvement.

Connect conversations to product issues

Connect customer conversations to specific product issues and quantify their revenue impact. Identify friction points, feature gaps, and emerging customer needs discussed in conversations to inform product roadmap priori…

Social Proof

Trusted by professionals

Ease of Use
7.8
Accuracy
9.2
Value
8.0
Time Saving
9.4

"Automating our QA process with Loris was a game-changer. We've gone from sampling 2% of calls to having 100% coverage, and our coaching is now laser-focused on actual performance data."

James P., VP of Customer Experience · June 2026

"The AI Agent Analytics helped us finally see where our chatbot was failing. We've used the insights to improve deflection by over 15% without hurting CSAT."

Sarah T., Director of Support Operations · May 2026

"The insights are powerful, but be prepared for a significant implementation project. Getting all our data sources connected and the rules configured properly took time and dedicated resources."

David L., Head of Quality · April 2026

"Loris gives us the 'why' behind the 'what'. We can now connect a spike in support tickets directly to a friction point in the digital journey and prove the ROI of fixing it."

Maria G., Chief Customer Officer · March 2026
See Plans & Pricing →
Connects With

Works with your existing stack

Connects with 'favorite customer service and interaction platforms', but specific integrations are not listed publicly. Contact vendor for details.
Setup complexity: Enterprise-Grade
Loris is a conversation intelligence platform for customer support and CX teams. It automatically analyzes all customer interactions across chat, email, and voice to identify contact drivers, track agent performance, and find automation opportunities, helping you lower costs and increase customer loyalty.
Comparison

How it compares

Loris vs. Cresta: Both are powerful conversation intelligence platforms, but they serve slightly different primary goals. Cresta is heavily focused on real-time agent assistance, providing live coaching and suggested responses during a conversation. Loris, by contrast, excels at post-conversation analysis, automating Quality Assurance across 100% of interactions and identifying systemic root causes for contact. Choose Cresta if your main goal is to improve agent performance *in the moment*. Choose Loris if your priority is to automate QA, reduce manual reviews, and understand broad CX trends and contact drivers after the fact.

The decision

Is it worth it?

Return on investment
By automating QA on 100% of interactions, a support team can reallocate hours spent on manual reviews directly into proactive agent coaching and process improvement.
Built for
Chief Customer Officers (CCOs), VPs of Customer Support/Experience, and Directors of QA/Quality Ops who need to scale quality management and derive strategic insights from support conversations.
Effort to adopt
Enterprise-Grade
Compliance
Compliance posture not publicly documented — verify with vendor.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
Automating quality assurance and analyzing 100% of support interactions to proactively reduce costs, churn, and repeat contacts.
In-Depth Overview
For CX and support leaders, moving beyond reactive, sample-based quality assurance is a constant challenge. Manual reviews are slow, cover only a fraction of interactions, and are prone to bias. Loris addresses this directly by providing a conversation intelligence platform that automatically analyzes 100% of customer conversations across chat, email, and voice. Its core strength lies in three areas. First, 'Conversation Insights' moves beyond simple keyword spotting to uncover the true root causes behind customer issues and track sentiment shifts over time, enabling you to fix underlying problems and reduce repeat contacts. Second, its 'Quality Assurance' module replaces manual QA entirely, providing consistent, objective evaluation of every single conversation for policy adherence and resolution effectiveness. This allows for precise, data-driven coaching. Finally, 'AI Agent Analytics' offers a dedicated view into chatbot and AI agent performance, tracking containment, transfers, and sentiment to show where automation is succeeding and where human intervention is needed. As part of the Contentsquare suite, it offers the unique ability to connect what customers say with what they do on your digital properties.

Key Use Cases

🔬
Automate Quality Assurance at Scale
QA Director
Replace slow, manual QA reviews by automatically evaluating every agent conversation for policy adherence and resolution effectiveness.
Reduced manual review time
📈
Uncover the Root Cause of Customer Contact
CX Manager
Analyze all interactions to find out what's really driving contact volume and sentiment shifts. Use these insights to fix underlying product or process issues.
Reduced repeat contacts
🤖
Optimize AI Agent Performance
Support Ops Leader
Track AI agent containment, transfer, and abandonment rates to understand where automation is succeeding and where human support is needed.
Improved AI deflection rate
✓ Pros
Analyzes 100% of conversations, eliminating sampling bias.
Automates time-consuming manual QA processes.
Provides specific, dedicated analytics for AI agent performance.
Identifies root causes of customer contact to reduce overall volume.
Integrates with Contentsquare to link conversation data to digital behavior.
· Cons
Pricing is not transparent and requires contacting sales.
Likely requires significant implementation and integration effort.
May be too feature-rich and expensive for small support teams.
Value is dependent on the quality and volume of available conversation data.
⚡ Editorial Verdict

Loris is a powerful conversation intelligence tool that excels at automating QA and providing deep insights into contact drivers across all channels. Its integration with the broader Contentsquare platform is a major plus for holistic CX analysis. However, as an enterprise-focused tool, pricing is not public, and it may be overkill for smaller teams without a dedicated QA function.

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Questions & Answers

Frequently asked questions

What channels does Loris's Conversation Intelligence analyze?

+
Loris analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across both human and AI agents.

How does Loris help with Quality Assurance (QA)?

+
Loris automates QA by evaluating 100% of conversations against your policies, replacing slow, manual reviews. It provides an objective view of agent performance and links quality to business outcomes like repeat contacts.

Can Loris help me understand my AI chatbot's performance?

+
Yes, the AI Agent Analytics feature tracks key metrics like containment, transfers, abandonment, and sentiment for your AI agents. This helps you see where automation is succeeding and where it needs improvement.

What kind of insights can I expect in the first few weeks?

+
According to the vendor, in the first few weeks you can expect a clear view of top contact drivers and emerging issues, consistent agent assessment, and prioritized coaching opportunities based on real conversations.

How does Loris differ from the rest of the Contentsquare platform?

+
Contentsquare shows *what* users do on your website or app. Loris adds *why* they contact support by analyzing what they say, connecting digital behavior with conversation data for a complete CX picture.

Is Loris suitable for small teams?

+
Loris is an enterprise-focused platform. While it offers powerful capabilities, smaller teams may find the feature set and likely cost structure to be more than they require. It is best to request a demo to assess the fit for your team's specific needs.

Last reviewed:

Plans & Pricing

Start today

Pro
Pricing on request
Pricing is not publicly available. Requires contacting sales for a demo and custom quote.
Start Pro Plan

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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Free guide

Take it with you

Getting Started with Conversation Intelligence
  • How to move from manual sampling to 100% QA automation.
  • Identifying the top 5 drivers of customer contact.
  • Using sentiment analysis to spot churn risks.
  • Measuring the true performance of your AI agents.
  • Connecting conversation data to digital journey friction.
+4 more steps inside the guide
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About Loris

Full Description

Loris is a conversation intelligence platform for customer support and CX teams. It automatically analyzes all customer interactions across chat, email, and voice to identify contact drivers, track agent performance, and find automation opportunities, helping you lower costs and increase customer loyalty.

Editorial Verdict

Loris is a powerful conversation intelligence tool that excels at automating QA and providing deep insights into contact drivers across all channels. Its integration with the broader Contentsquare platform is a major plus for holistic CX analysis. However, as an enterprise-focused tool, pricing is not public, and it may be overkill for smaller teams without a dedicated QA function.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Loris unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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