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AI tools for Customer Support

Loris — AI for Customer Support & Experience

Automatically analyze customer conversations to understand why customers reach out.

Replace manual QA and reactive audits with proactive, AI-driven insights on agent performance and contact drivers.

What is Loris?

Loris: Automatically analyze customer conversations to understand why customers reach out. No free plan. Zekai's independent review scores it 6.9 out of 10. Best for automating QA and analyzing root cause of contact in enterprise support teams.

Facts checked 14 Oct 2026.

Best forAI for Customer Service
DifferentiatorAnalyzes customer interactions and includes specific AI Agent analytics.
ProofPart of the Contentsquare platform, trusted by major enterprises for experience analytics.
Explore Loris
6.9 Zekai
Automated QA & CX Insights
AI for Customer Support & Experience
Ease of Use
6.4
Accuracy
7.8
Value
6.0
Time Saving
7.0
Conversation AnalysisAutomated QAAI Agent AnalyticsSentiment AnalysisRoot Cause Analysis
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 6, 2026
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Zekai Verdict

What is it?
Loris is a conversation intelligence platform for customer support and CX teams.
Best for
Automating quality assurance and analyzing 100% of support interactions to proactively reduce costs, churn, and repeat…
Not ideal for
Pricing is not transparent and requires contacting sales.
Price
Pricing on request
Zekai Score
6.9/10
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Hand-scored by Zekai

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#1DeepL★ 9.4/10#2Deacon★ 9.4/10#3Vapi★ 9.2/10
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⚡ Quick answer

For Customer Support & CX teams, Loris is a leading platform for conversation intelligence. It excels by automatically analyzing customer interactions to uncover root causes of contact and track AI agent performance, providing a complete, objective view of the customer experience.

CategoryConversation Intelligence
Best forAutomating QA and analyzing root cause of contact in enterprise support teams.
Free planNo
DifferentiatorAnalyzes customer interactions and includes specific AI Agent analytics.
ProofPart of the Contentsquare platform, trusted by major enterprises for experience analytics.
Rating6.9/10
📖 About Loris
Real Impact

Before & After

❌ Before

Manually reviewing <1% of agent interactions

Reactive, biased feedback
✅ After

Automated QA on 100% of conversations

Proactive, data-driven coaching
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Analyze AI agent performance

Analyze the performance of our AI agents in handling customer conversations. Identify key metrics like containment, transfers, and abandonment rates to pinpoint areas for improvement in prompts and escalation strategies.

Uncover conversation drivers

Uncover what is driving customer contacts and impacting their experience. Analyze sentiment, quality issues, and frustration levels from conversations to identify root causes and opportunities for improvement.

Connect conversations to product issues

Connect customer conversations to specific product issues and quantify their revenue impact. Identify friction points, feature gaps, and emerging customer needs discussed in conversations to inform product roadmap…

AI Prompts

Prompts for Customer Support

Prompt 01 Acknowledge Receipt & Set Expectations
Draft a first-contact reply for a ticket about [[TICKET_TOPIC]]. 1. Acknowledge the user's specific issue: [[USER_ISSUE_SUMMARY]]. 2. Confirm receipt of their ticket and provide the ticket ID: [[TICKET_ID]]. 3.
Prompt 02 Request More Information (Politely)
The user's request about [[TICKET_TOPIC]] is missing key information. Draft a polite reply that: 1. Thanks them for their message. 2. Clearly states the specific information we need to proceed.
Prompt 03 Answer a
Generate a step-by-step guide answering the user's question: [[USER_QUESTION]]. The user is on the [[USER_PLAN_LEVEL]] plan. 1. Start with a direct confirmation: "Yes, you can do that. Here are the steps:" 2.
See all 39 AI prompts for Customer Support →
Social Proof

Trusted by professionals

Ease of Use
6.4
Accuracy
7.8
Value
6.0
Time Saving
7.0
See Plans & Pricing →
Connects With

Loris integrations

Integrates with existing tech stacks through Integrations & APIs.
Setup complexity: Enterprise-Grade
Loris is a conversation intelligence platform for customer support and CX teams. It automatically analyzes all customer interactions across chat, email, and voice to identify contact drivers, track agent performance, and find automation opportunities, helping you lower costs and increase customer loyalty.
Comparison

Best Loris alternatives

Loris vs. Cresta: Both are powerful conversation intelligence platforms, but they serve slightly different primary goals. Cresta is heavily focused on real-time agent assistance, providing live coaching and suggested responses during a conversation. Loris, by contrast, excels at post-conversation analysis, automating Quality Assurance across 100% of interactions and identifying systemic root causes for contact. Choose Cresta if your main goal is to improve agent performance *in the moment*. Choose Loris if your priority is to automate QA, reduce manual reviews, and understand broad CX trends and contact drivers after the fact.

The decision

Is Loris worth it?

Return on investment
By automating QA on 100% of interactions, a support team can reallocate hours spent on manual reviews directly into proactive agent coaching and process improvement.
Built for
Chief Customer Officers (CCOs), VPs of Customer Support/Experience, and Directors of QA/Quality Ops who need to scale quality management and derive strategic insights from support conversations.
Effort to adopt
Enterprise-Grade
Compliance
Compliance posture not publicly documented — verify with vendor.
Who It's For

Why Customer Support & Experience choose this tool

🎯
Built for
Automating quality assurance and analyzing 100% of support interactions to proactively reduce costs, churn, and repeat contacts.
In-Depth Overview
For CX and support leaders, understanding customer interactions is a key priority. Loris addresses this directly by providing a conversation intelligence platform that automatically analyzes customer conversations. Its core strength lies in several areas. First, 'Conversation Insights' uncovers the true root causes behind customer issues and tracks sentiment shifts over time, enabling you to anticipate problems and reduce repeat contacts. Second, its 'AI Agent Analytics' offers a dedicated view into AI agent performance, tracking containment, transfers, abandonment, and sentiment to show where automation is succeeding and where it needs improvement. As part of the Contentsquare suite, it offers the unique ability to connect what customers say with what they do on your digital properties.

Key Use Cases

🔬
Automate Quality Assurance at Scale
QA Director
Replace slow, manual QA reviews by automatically evaluating every agent conversation for policy adherence and resolution effectiveness.
Reduced manual review time
📈
Uncover the Root Cause of Customer Contact
CX Manager
Analyze all interactions to find out what's really driving contact volume and sentiment shifts. Use these insights to fix underlying product or process issues.
Reduced repeat contacts
🤖
Optimize AI Agent Performance
Support Ops Leader
Track AI agent containment, transfer, and abandonment rates to understand where automation is succeeding and where human support is needed.
Improved AI deflection rate
✓ Pros
Analyzes customer conversations to uncover insights.
Automates time-consuming manual QA processes.
Provides specific, dedicated analytics for AI agent performance.
Identifies root causes of customer contact to reduce overall volume.
Integrates with Contentsquare to link conversation data to digital behavior.
· Cons
Pricing is not transparent and requires contacting sales.
Likely requires significant implementation and integration effort.
May be too feature-rich and expensive for small support teams.
Value is dependent on the quality and volume of available conversation data.
⚡ Editorial Verdict

Loris is a powerful conversation intelligence tool that excels at automating QA and providing deep insights into contact drivers across all channels. Its integration with the broader Contentsquare platform is a major plus for holistic CX analysis. However, as an enterprise-focused tool, pricing is not public, and it may be overkill for smaller teams without a dedicated QA function.

See all 826 AI tools for Customer Support → Browse the AI Directory →
Questions & Answers

Frequently asked questions

What channels does Loris's Conversation Intelligence analyze?

+
Loris analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across both human and AI agents.

How does Loris help with Quality Assurance (QA)?

+
Loris automates QA by evaluating conversations against your policies, replacing slow, manual reviews. It provides an objective view of agent performance and links quality to business outcomes like repeat contacts.

Can Loris help me understand my AI chatbot's performance?

+
Yes, the AI Agent Analytics feature tracks key metrics like containment, transfers, abandonment, and sentiment for your AI agents. This helps you see where automation is succeeding and where it needs improvement.

What kind of insights can I expect in the first few weeks?

+
According to the vendor, in the first few weeks you can expect a clear view of top contact drivers and emerging issues, consistent agent assessment, and prioritized coaching opportunities based on real conversations.

How does Loris differ from the rest of the Contentsquare platform?

+
Contentsquare shows *what* users do on your website or app. Loris adds *why* they contact support by analyzing what they say, connecting digital behavior with conversation data for a complete CX picture.

Is Loris suitable for small teams?

+
Loris is an enterprise-focused platform. While it offers powerful capabilities, smaller teams may find the feature set and likely cost structure to be more than they require. It is best to request a demo to assess the fit for your team's specific needs.

Last reviewed:

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Free guide

Take it with you

Getting Started with Conversation Intelligence
  • How to move from manual sampling to 100% QA automation.
  • Identifying the top 5 drivers of customer contact.
  • Using sentiment analysis to spot churn risks.
  • Measuring the true performance of your AI agents.
  • Connecting conversation data to digital journey friction.
+4 more steps inside the guide
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About Loris

Full Description

Loris is a conversation intelligence platform for customer support and CX teams. It automatically analyzes all customer interactions across chat, email, and voice to identify contact drivers, track agent performance, and find automation opportunities, helping you lower costs and increase customer loyalty.

Editorial Verdict

Loris is a powerful conversation intelligence tool that excels at automating QA and providing deep insights into contact drivers across all channels. Its integration with the broader Contentsquare platform is a major plus for holistic CX analysis. However, as an enterprise-focused tool, pricing is not public, and it may be overkill for smaller teams without a dedicated QA function.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Loris unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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