Lorikeet

For a Customer Support & CX professional, Lorikeet shifts the paradigm from ticket deflection to true resolution. While basic chatbots serve knowledge base articles and deflect, Lorikeet is engineered to handle the high-stakes, multi-step problems common in fintech and healthtech. It does this by tapping directly into your core systems—like Zendesk, Stripe, and internal APIs—to execute actions, not just provide answers. This allows it to manage complex workflows like rescheduling a flight or processing a refund with precision. The platform's omnichannel capability ensures a consistent experience whether the customer connects via phone, SMS, chat, or email. The proof is in the outcomes cited by users: achieving up to 97% faster resolutions, 99% accuracy, and a 30-point increase in CSAT. For managers aiming to scale support without scaling headcount, Lorikeet automates the resolutions, freeing up human agents for the most critical escalations, which arrive with full context for a faster handover.