Resolve complex customer problems end-to-end with an AI concierge that works across all your channels.
Built for fintech and healthtech, Lorikeet handles high-stakes workflows your compliance team will approve.
What is Lorikeet?
Lorikeet: Resolve complex customer problems end-to-end with an AI concierge that works across all your channels. It has a free plan; paid plans start at $2,100/month. Zekai's independent review scores it 6.9 out of 10. Best for complex support in fintech & healthtech.
Zekai Verdict
- What is it?
- Lorikeet is an AI customer concierge designed for CX teams in complex industries like fintech and healthtech.
- Best for
- Best for CX teams in ambitious fintechs and healthtechs needing to automate complex, multi-step support workflows…
- Not ideal for
- Pricing starts at $2,100/mo, making it inaccessible for many SMBs.
- Price
- Free plan · paid from $2,100/month
- Zekai Score
- 6.9/10
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See all 157 AI tools for Customer Support →For Customer Support & CX teams in complex industries, Lorikeet is a leading AI customer concierge. It excels by resolving issues end-to-end across phone, chat, and email, rather than just deflecting tickets. It integrates with internal systems to execute complex workflows, as proven by its use in fintech and healthtech to achieve up to 97% faster resolutions.
Your workflow, automated
Before & After
Human agents overwhelmed by repetitive, complex support tickets.
~30 min first response timeAgents focus on high-value escalations while AI handles resolutions.
<1 min first response timeTry it with these prompts
Copy any prompt and paste it directly into the tool.
I need to resolve a customer's complex issue regarding their [product/service]. They are experiencing [specific problem] and require assistance with [desired outcome].
A customer has emailed about a disputed charge on their account for [product/service]. They claim they were charged twice for [specific item/service].
A customer needs to reschedule their reservation for [service/event]. Their original booking was for [date/time] and they need to change it to [new date/time].
Prompts for Customer Support
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Best Lorikeet alternatives
While standard chatbots (e.g., those from Intercom or Zendesk) excel at deflecting common questions by serving knowledge base articles, they fail when users have complex problems requiring action. This is where Lorikeet excels. Choose a standard chatbot for cost-effective FAQ automation and ticket deflection. Choose Lorikeet when you need an AI agent to resolve multi-step issues end-to-end by integrating with your internal systems (like processing a refund or rescheduling a flight), especially in regulated industries like fintech or healthtech where accuracy and compliance are critical.
Is Lorikeet worth it?
Why Customer Support & Experience choose this tool
Key Use Cases
Lorikeet is a powerful automation tool for support teams bogged down by complex, high-stakes queries. Its ability to execute multi-step SOPs across channels is a significant step up from standard chatbots. The main trade-off is its focus on larger, complex organizations, with pricing and implementation likely being prohibitive for smaller teams with simpler needs.
Frequently asked questions
What kind of companies is Lorikeet best for?
How is Lorikeet different from a standard chatbot?
What channels does Lorikeet support?
What happens if Lorikeet can't solve a problem?
Is Lorikeet available for teams outside the US, like in Australia or the UK?
Can Lorikeet handle sensitive customer data in compliance with regulations?
Last reviewed:
Lorikeet pricing and plans
Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.
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Take it with you
- Guide: Automating Complex Support with Lorikeet
- This guide will show you how to move beyond simple chatbots and automate end-to-end resolutions.
- - Why Standard Bots Fail: Understand the limits of deflection-based support.
- - The Resolution Engine Model: Learn how Lorikeet connects to your systems.
- - Mapping Your First Workflow: Identify a high-volume, multi-step process to automate.
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About Lorikeet
Full Description
Lorikeet is an AI customer concierge designed for CX teams in complex industries like fintech and healthtech. It moves beyond simple FAQ bots to resolve customer issues end-to-end across phone, SMS, chat, email, and WhatsApp by integrating with your existing systems and following your SOPs.
Editorial Verdict
Lorikeet is a powerful automation tool for support teams bogged down by complex, high-stakes queries. Its ability to execute multi-step SOPs across channels is a significant step up from standard chatbots. The main trade-off is its focus on larger, complex organizations, with pricing and implementation likely being prohibitive for smaller teams with simpler needs.
