Lorikeet

Lorikeet is an AI customer concierge designed for CX teams in complex industries like fintech and healthtech. It moves beyond simple FAQ...

Resolve complex customer problems end-to-end with an AI concierge that works across all your channels.

Built for fintech and healthtech, Lorikeet handles high-stakes workflows your compliance team will approve.

Try Lorikeet Free

Pro from$4,000/mo

OmnichannelAPI IntegrationVoice AICompliance-ReadyWorkflow Automation

8.7 Zekai

Complex Support Automation Engine

AI for Customer Support & Experience

Ease of Use

7.5

Accuracy

9.5

Value

8.5

Time Saving

9.4

🏷 Is this your tool? Claim this listing →

⚡ Quick answer

For Customer Support & CX teams in complex industries, Lorikeet is a leading AI customer concierge. It excels by resolving issues end-to-end across phone, chat, and email, rather than just deflecting tickets. It integrates with internal systems to execute complex workflows, as proven by its use in fintech and healthtech to achieve up to 97% faster resolutions.

CategoryAI Customer Concierge

Best ForComplex support in fintech & healthtech

Price From$1,500/mo

FreeNo

DifferentiatorResolves issues end-to-end by executing SOPs via API

ProofUsed by fintech/healthtechs; claims 97% faster resolution, +30ppt CSAT.

Rating4.4/5

📖 About Lorikeet

Lorikeet is an AI customer concierge designed for CX teams in complex industries like fintech and healthtech. It moves beyond simple FAQ bots to resolve customer issues end-to-end across phone, SMS, chat, email, and WhatsApp by integrating with your existing systems and following your SOPs.

How It Works

Your workflow, automated

1

Connect Your Systems

Integrate Lorikeet with your ticket platforms (Zendesk, Intercom) and internal APIs to give it access to customer data and actions.

2

Define Your Playbooks

Map your Standard Operating Procedures (SOPs), from simple forms to complex refund flows, for Lorikeet to execute.

3

Deploy Across Channels

Activate your AI concierge on voice, chat, SMS, and email to start resolving customer issues automatically, 24/7.

Real Impact

Before & After

❌ Before

Human agents overwhelmed by repetitive, complex support tickets.

~30 min first response time

✅ After

Agents focus on high-value escalations while AI handles resolutions.

<1 min first response time

Social Proof

Trusted by professionals

Ease of Use

7.5

Accuracy

9.5

Value

8.5

Time Saving

9.4

"We tested AI solutions head-to-head and Lorikeet was a winner in every metric."

Lindsay B., Product Manager · June 2026

"Lorikeet drastically reduced chat and email first-response times from approximately 30 minutes with human agents to under 1 minute, with surprisingly personalized and insightful responses."

Layla H., Sr. CX Support Manager · May 2026

"When Lorikeet hands a ticket over, the investigation’s already been done. It's not a fully 'set and forget' solution for our most complex edge cases, but it makes the human handover much faster."

Tom P., Senior CX Manager · April 2026

"We're delivering faster, more efficient support to our patients like never before, with no compromise to patient experience. Without Lorikeet we would have been overwhelmed with enquiries."

Simon B., Chief Operating Officer · March 2026

Connects With

Works with your existing stack

Zendesk Intercom Hubspot Front Salesforce Stripe Internal APIs

Setup complexity: Requires implementation

Lorikeet is an AI customer concierge designed for CX teams in complex industries like fintech and healthtech. It moves beyond simple FAQ bots to resolve customer issues end-to-end across phone, SMS, chat, email, and WhatsApp by integrating with your existing systems and following your SOPs.

Who It's For

Why Customer Support & Experience choose this tool

🎯

Built for

Best for CX teams in ambitious fintechs and healthtechs needing to automate complex, multi-step support workflows across all communication channels.

In-Depth Overview

For a Customer Support & CX professional, Lorikeet shifts the paradigm from ticket deflection to true resolution. While basic chatbots serve knowledge base articles and deflect, Lorikeet is engineered to handle the high-stakes, multi-step problems common in fintech and healthtech. It does this by tapping directly into your core systems—like Zendesk, Stripe, and internal APIs—to execute actions, not just provide answers. This allows it to manage complex workflows like rescheduling a flight or processing a refund with precision. The platform's omnichannel capability ensures a consistent experience whether the customer connects via phone, SMS, chat, or email. The proof is in the outcomes cited by users: achieving up to 97% faster resolutions, 99% accuracy, and a 30-point increase in CSAT. For managers aiming to scale support without scaling headcount, Lorikeet automates the resolutions, freeing up human agents for the most critical escalations, which arrive with full context for a faster handover.

Key Use Cases

💳

Automate complex payment and account queries

Fintech CX Manager

Use Lorikeet to handle multi-step workflows like processing refunds, updating payment plans, or investigating double charges directly within your systems.

Up to 97% faster resolution times

✓ Pros

Handles complex, high-stakes issues, not just simple FAQs.

Omnichannel consistency across voice, chat, SMS, and email.

Integrates with internal systems to perform real actions.

Reduces first-response time from ~30 minutes to under 1 minute.

Intelligently escalates to human agents with pre-gathered context.

· Cons

Pricing starts at $1,500/mo, making it inaccessible for many SMBs.

Requires significant implementation to connect to internal APIs and SOPs.

Primarily designed for complex industries; may be overkill for simpler use cases.

No free trial available to test capabilities before committing.

⚡ Editorial Verdict

Lorikeet is a powerful automation tool for support teams bogged down by complex, high-stakes queries. Its ability to execute multi-step SOPs across channels is a significant step up from standard chatbots. The main trade-off is its focus on larger, complex organizations, with pricing and implementation likely being prohibitive for smaller teams with simpler needs.

Questions & Answers

Frequently asked questions

What kind of companies is Lorikeet best for? +

Lorikeet is specifically designed for ambitious fintechs, healthtechs, and other companies that handle complex, high-stakes customer problems and operate in regulated environments.

How is Lorikeet different from a standard chatbot? +

Unlike standard chatbots that deflect queries with knowledge base articles, Lorikeet resolves problems end-to-end. It integrates with your internal systems and APIs to execute complex, multi-step workflows, like processing a refund or changing an appointment.

What channels does Lorikeet support? +

Lorikeet provides omnichannel support, able to resolve customer issues via phone, SMS, chat, email, and WhatsApp.

What happens if Lorikeet can't solve a problem? +

If an issue is outside its capabilities, Lorikeet performs an intelligent escalation. It hands the ticket over to a human agent with all the context and investigation already completed, enabling a faster resolution.

Is Lorikeet available for teams outside the US, like in Australia or the UK? +

The website lists an Australian Business Number (ABN), which strongly suggests it serves customers in Australia and likely operates globally. However, you should confirm specific regional support capabilities directly with the vendor.

Can Lorikeet handle sensitive customer data in compliance with regulations? +

Yes, Lorikeet is built for compliance-heavy industries. It is SOC2 Type 2 and ISO27001 compliant, and offers a HIPAA BAA for its Scale and Enterprise plans, making it suitable for handling sensitive customer data.

Last reviewed: Reviewed June 2026 — Assessed features, pricing, and integrations for complex CX automation.

Plans & Pricing