Zowie — AI for Customer Support & Experience

For a CX leader, the risk of a generative AI making a costly mistake on a refund or compliance check is a major barrier to automation. Zowie solves this by separating language understanding from decision-making. While other platforms use a probabilistic LLM for both, Zowie uses the LLM only to understand intent, then feeds the task to a 'Decision Engine' that runs your business logic as a deterministic program. This guarantees that critical actions like issuing a refund or verifying eligibility are executed with 100% accuracy, every time. This 'open platform' approach allows you to bring your own LLMs, voice providers, or even pre-built agents, preventing vendor lock-in. As Mike Wu, Senior Director at Monos, noted, most AI platforms feel like 'black boxes' with no control. Zowie provides the opposite: full transparency with quality scoring and reasoning logs for every single decision. Powering over 100 million conversations a year for regulated industries, it's built for operations where reliability is non-negotiable.