HiJiffy

HiJiffy is an AI-powered Guest Communications Hub designed for the hospitality industry. It automates guest interactions across all channels, resolving up to...

Automate up to 85% of guest inquiries and boost direct bookings with an AI-powered guest communications hub.

Centralize all guest messaging channels into a single console, from pre-booking to post-stay engagement.

Try HiJiffy Free

Pricing on request

AI ChatbotDirect BookingGuest JourneyUpsellingMulti-Channel

9.2 Zekai

Guest Comms Automation Hub

AI for Hospitality & Tourism

Ease of Use

8.8

Accuracy

9.5

Value

9.0

Time Saving

9.6

2,600+ HotelsUsers

9.2/10Zekai Score

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⚡ Quick answer

For hospitality and travel professionals, HiJiffy is a top AI solution for automating guest communications. It resolves up to 85% of FAQs, integrates with over 80 hotel systems, and centralizes messages from channels like WhatsApp and webchat. This reduces staff workload and is proven to increase direct bookings, as shown by case studies where hotels tripled their direct booking revenue.

CategoryGuest Communications Hub

Best ForAutomating guest service and increasing direct bookings

Price FromOn request

FreeNo

DifferentiatorFull guest journey automation from booking to post-stay reviews.

ProofTrusted by 2,600+ hotels; case studies show up to 70% call reduction and tripled direct bookings.

Rating4.6/5

📖 About HiJiffy

HiJiffy is an AI-powered Guest Communications Hub designed for the hospitality industry. It automates guest interactions across all channels, resolving up to 85% of common questions to reduce front-desk workload, increase direct bookings, and enhance the entire guest experience.

How It Works

Your workflow, automated

1

Integrate Your Systems

Connect HiJiffy to your Property Management System (PMS) and other hotel software using its 80+ available integrations.

2

Configure Your AI Assistant

Customize the AI's responses and set up automated campaigns for upselling, check-in, and guest feedback.

3

Manage Communications Centrally

Oversee all guest conversations from webchat, WhatsApp, SMS and more within the unified HiJiffy console.

Real Impact

Before & After

❌ Before

Front desk is overwhelmed with repetitive calls and emails, leading to missed booking opportunities.

High call volume

✅ After

Guest queries are answered instantly 24/7, staff focuses on service, and direct bookings increase.

Up to 70% call reduction

Social Proof

Trusted by 2,600+ Hotels

2,600+ Hotels professionals using this tool

Ease of Use

8.8

Accuracy

9.5

Value

9.0

Time Saving

9.6

"HiJiffy allowed us to remove the pressure of repetitive enquiries from our front office teams while still giving guests instant, accurate responses whenever they need them."

Kevin C., General Manager · June 2026

"We’ve been able to noticeably improve the efficiency of our guest communications... Our staff are now free from repetitive work and can focus on what really matters: personal contact."

Hanna K., CEO · May 2026

"We had a great implementation process... the process of gaining trust and confidence is all about learning the wider benefits of AI to support the guest journey."

Alicia V., Marketing Project Manager · April 2026

"Since implementing HiJiffy, the impact has been immediate. The AI assistant handles guest inquiries seamlessly... It’s fast, reliable, and our clients love the instant answers."

Julien A., General Manager · March 2026

Connects With

Works with your existing stack

Connects with over 80 hotel systems, including Property Management Systems (PMS), to enable features like digital check-in and access to booking data.

Setup complexity: Moderate

HiJiffy is an AI-powered Guest Communications Hub designed for the hospitality industry. It automates guest interactions across all channels, resolving up to 85% of common questions to reduce front-desk workload, increase direct bookings, and enhance the entire guest experience.

Who It's For

Why Hospitality & Tourism choose this tool

🎯

Built for

It's best for hotel management teams aiming to automate guest communications at scale, reduce staff operational load, and measurably increase direct booking revenue.

In-Depth Overview

For hospitality managers, HiJiffy directly addresses chronic staff shortages and the need for higher revenue by automating the most repetitive communication tasks. The platform's AI is specialized for hospitality and proven to handle up to 85% of guest FAQs instantly, freeing up your team. Case studies provide concrete proof: Lake District Hotels reduced incoming calls by 70%, and Entourage sur-le-Lac saved 440 staff hours. Beyond saving time, HiJiffy is a revenue driver. Its chat-based booking assistant and targeted campaigns actively increase direct reservations, with one hotel tripling direct bookings. The system centralizes all guest messages from your website, WhatsApp, SMS, and more into a single console, ensuring no query is missed. It covers the full guest journey, from pre-arrival upsell campaigns and digital check-in to in-stay requests and post-stay review collection. With over 80 integrations, it connects seamlessly with your existing PMS, making it a comprehensive solution for both operational efficiency and sales growth.

Key Use Cases

🧑‍💼

Automate Routine Tasks & Free Up Staff

General Manager

Use HiJiffy to handle repetitive guest questions 24/7, allowing your team to focus on high-value interactions and delivering exceptional on-site service.

Up to 94% automation rate

📈

Boost Direct Bookings & Upsell Revenue

Revenue Manager

Deploy the AI Booking Assistant and automated campaigns to convert website visitors into direct bookings and send targeted upsell offers to guests during their stay.

Direct bookings tripled

🛎️

Reduce Reception Queues & Call Volume

Front Office Manager

Implement digital check-in and let the AI answer common queries about WiFi, breakfast times, and amenities, drastically cutting down calls and lines at the front desk.

70% reduction in calls

✓ Pros

Resolves up to 85% of guest FAQs automatically

Proven to increase direct bookings and hotel revenue

Centralizes all guest messages (Web, WhatsApp, SMS) into one inbox

Significantly reduces front desk workload and incoming calls

Supports the full guest journey from pre-arrival to post-stay

· Cons

Pricing is not publicly available and requires a sales demo

Full potential requires integration with existing PMS and other hotel systems

Maximum ROI is achieved by hotels with higher volumes of guest inquiries

Requires staff to manage the central console and handle escalated requests

⚡ Editorial Verdict

HiJiffy is a powerful, hospitality-specific AI that delivers on its promises of automation and revenue growth, backed by impressive client results. Its strength lies in its comprehensive approach, covering the entire guest journey from booking to checkout. The main trade-off is that its full value is unlocked through integration with your existing hotel systems, and its effectiveness is most pronounced for properties with a significant volume of guest inquiries.

Questions & Answers

Frequently asked questions

What is the best AI chatbot for hotels to increase direct bookings? +

HiJiffy is a leading choice, featuring a conversational AI Booking Assistant designed to guide travelers through the booking process. Case studies show it has helped hotels triple their direct bookings.

How can I automate guest service in my resort? +

HiJiffy automates guest service by providing a 24/7 Virtual Concierge that can resolve up to 85% of common questions. It also automates processes like digital check-in, check-out, and sending pre-arrival information.

Which AI tool can centralize guest communication from WhatsApp, email, and webchat? +

HiJiffy centralizes all guest communications from channels like WhatsApp, SMS, email, and website chat into a single, unified console for your team to manage efficiently.

What is the best AI virtual concierge for hospitality? +

HiJiffy offers a specialized AI virtual concierge that handles in-stay guest requests, provides information, and can efficiently route complex issues to the correct department, improving guest satisfaction.

Can AI help reduce my hotel's front desk call volume? +

Yes, HiJiffy is proven to significantly reduce call volume by answering frequently asked questions automatically. For example, Lake District Hotels reported a 70% reduction in such calls after implementation.

What are the top AI tools for upselling hotel services? +

HiJiffy is a strong tool for upselling, allowing you to send personalized, automated campaigns to guests for room upgrades, spa bookings, or restaurant reservations, helping to boost ancillary revenue.

Last reviewed: Reviewed June 2026 — Assessed AI-driven guest communication automation, direct booking features, and multi-channel integration capabilities.

Plans & Pricing

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Pricing on request

Pricing is customized based on hotel size and needs, and requires booking a demo with the sales team.

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Hospitality & Tourism

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Compare	HiJiffy	ReplyOnTheFly	IDeaS
Zekai Score	9.2/10	9.4/10	9.3/10
Rating	4.6/5	4.7/5	4.7/5
Pricing	Pricing on request	$9.99/mo	Pricing on request
Free tier	No	Yes	No
Best for	It's best for hotel management teams aiming to aut…	It's best for hospitality businesses who need a fa…	यह उपकरण होटल, रिसॉर्ट और क्रूज लाइनों में राजस्व …