Never miss a new client call. Smith.ai uses AI + live agents to qualify leads and book consultations, so you can focus on billable work.
Capture detailed intake for any practice area, 24/7, and sync it directly to your case management system.
What is Smith.ai?
Smith.ai: Never miss a new client call. Smith.ai uses AI + live agents to qualify leads and book consultations, so you can focus on billable work. Paid, from $300/month. Zekai's independent review scores it 8.4 out of 10. Best for automating client intake and lead qualification for law firms.
Zekai Verdict
- What is it?
- Smith.ai provides a 24/7 AI and human-powered receptionist service designed for law firms.
- Best for
- Automating client intake and lead qualification for law firms to ensure no valuable new case is ever missed.
- Not ideal for
- Requires significant upfront configuration to tailor to practice areas.
- Price
- $300/month
- Zekai Score
- 8.4/10
EvenUp
Everlaw
CoCounselFor legal practices, Smith.ai is a leading AI-powered receptionist service that ensures no new client opportunity is missed. It combines AI with 24/7 live agents to answer calls, qualify leads based on specific practice areas, and book consultations directly into your case management system. This automates the entire front-desk workflow, allowing attorneys to focus on billable work instead of administrative tasks.
Your workflow, automated
Before & After
Attorneys and staff constantly interrupted by phone calls, many from unqualified prospects.
All calls are answered and pre-screened, with only qualified, detailed leads reaching the team.
Try it with these prompts
Copy any prompt and paste it directly into the tool.
I need to qualify incoming leads. Please ask callers for their company name, industry, and the approximate number of calls they expect to handle daily.
When a new caller contacts us, please collect their first name, last name, email address, and phone number. Also, ask for their company website and company name for our records.
Please ask callers for their industry. Based on their selection (e.g., Legal, Medical, Software & IT), provide instructions on how to direct their call or who they should speak with next.
Prompts for Lawyers
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Best Smith.ai alternatives
Compared to a traditional human-only virtual receptionist service, Smith.ai offers a more intelligent and automated solution. A standard service provides call answering and message taking. Smith.ai uses an AI-first approach to actively qualify leads against custom criteria, handle complex routing, and integrate data directly into your case management software. Choose a traditional service if you only need simple call coverage. Choose Smith.ai when you want to automate the entire client intake workflow, reduce administrative work, and ensure every lead is handled with precision, 24/7.
Is Smith.ai worth it?
Why Legal choose this tool
Key Use Cases
Smith.ai is a powerful force multiplier for any law firm, effectively outsourcing the entire front-desk operation to a hybrid AI and human team. It excels at capturing and qualifying leads, but firms should be prepared to invest time in the initial setup to define the custom logic for their specific practice areas.
Frequently asked questions
What is the best AI receptionist for a law firm?
How can I automate client intake for my legal practice?
Can Smith.ai screen calls for different practice areas?
Can an AI book consultations directly into my law firm's calendar?
Is Smith.ai a cost-effective alternative to a full-time receptionist for a small law firm?
How does the AI and human hybrid model work?
Last reviewed:
Smith.ai pricing and plans
Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.
Take it with you
- Define Your Goals: Decide what you want to achieve: capture after-hours calls, screen for specific case types, or fully automate scheduling.
- Map Your Practice Areas: List every type of case you handle (e.g., DUI, divorce, real estate closing) and the key information you need for each.
- Identify Key Questions: For each practice area, what are the 3-5 non-negotiable questions to qualify a lead?
- Connect Your Tools: Have login details ready for your calendar and case management software (e.g., Clio, MyCase) for integration.
- Prepare for Human Handoff: Decide which situations (e.g., urgent matter, existing client with an issue) should be immediately transferred to a person.
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About Smith.ai
Full Description
Smith.ai provides a 24/7 AI and human-powered receptionist service designed for law firms. It answers every call, qualifies leads based on your specific practice areas, captures detailed client intake, and books consultations directly into your firm's software. This ensures your firm never misses a potential client while freeing up attorneys and paralegals from administrative tasks.
Editorial Verdict
Smith.ai is a powerful force multiplier for any law firm, effectively outsourcing the entire front-desk operation to a hybrid AI and human team. It excels at capturing and qualifying leads, but firms should be prepared to invest time in the initial setup to define the custom logic for their specific practice areas.
