Sprinklr — AI for Customer Support & Experience

When you manage customer care, marketing, and brand perception across dozens of digital and social channels, keeping data in separate tools creates blind spots and fragmented experiences for your customers. Sprinklr addresses this challenge by combining four distinct product suites—Service, Social, Insights, and Marketing—into a single Unified-CXM architecture. At the core of the platform is an AI engine built specifically for customer experience management. This includes built-in AI agents that automate routine interactions, an always-on agent copilot that assists human representatives with real-time context, and conversational analytics that extract actionable intelligence from unstructured data. If your support team handles inbound and outbound contact center tasks, live chat, or social customer service, Sprinklr offers omnichannel routing, workforce management, and quality management tools to run operations smoothly. Similarly, marketing and insights teams can plan global campaigns, run social advertising, perform competitive benchmarking, and use LLM insights or video intelligence to spot what matters online. While the depth of features makes Sprinklr highly capable for large organizations, it requires dedicated resources to configure and maintain properly. If you want to break down departmental silos, unify customer feedback, and scale your support or marketing operations with integrated intelligence, Sprinklr provides a comprehensive foundation to do so.