Aeve AI

Aeve AI is a guest communication autopilot for short and mid-term rental operators. It connects to your Property Management System (PMS), learns...

Automate 70-90% of guest messages for your short-term rentals while protecting your brand voice.

Aeve AI trains on your data to handle routine questions and upsells, escalating to your team only when a human touch is needed.

Try Aeve AI Free

Pricing on request

PMS Sync24-Hour Go-LiveBrand Safe AIUpsell AutomationHuman-in-the-Loop

9.2 Zekai

Guest Comms Autopilot

AI for Hospitality & Tourism

Ease of Use

9.3

Accuracy

9.5

Value

8.5

Time Saving

9.6

🏷 Is this your tool? Claim this listing →

⚡ Quick answer

For Hospitality & Travel professionals, the best AI for automating guest communication is Aeve AI. It excels by connecting directly to your PMS and training on your specific data to automate 70-90% of routine messages within 24 hours. Its key strengths are maintaining your brand voice, handling revenue-generating upsells, and intelligently escalating complex issues to a human, making it ideal for multi-property short-term rental operators.

CategoryGuest Communication

Best ForMulti-property STR operators

Price FromOn request

FreeNo

DifferentiatorGoes live in 24 hours by training on existing PMS data; no manual workflow building.

ProofAutomates 70-90% of routine messages; claims 1-3% occupancy increase.

Rating4.6/5

📖 About Aeve AI

Aeve AI is a guest communication autopilot for short and mid-term rental operators. It connects to your Property Management System (PMS), learns from your past conversations and policies, and automatically handles the majority of routine guest inquiries, from amenity questions to upsell requests. The system is designed to stay on-brand and escalate complex issues to your team, freeing them up for high-value interactions.

How It Works

Your workflow, automated

1

Link Your PMS

Connect your Property Management System. Aeve automatically begins training its AI on your conversation history and property listings.

2

Demo & Go Live

Within a day, review a demo of how the AI handles real guest scenarios. Make any final tweaks and approve it to go live.

3

Monitor & Supervise

Aeve handles guest comms on autopilot, escalating unique cases to your team for the perfect human touch when needed.

Real Impact

Before & After

❌ Before

Team is buried in repetitive guest questions 24/7.

Hours spent on manual replies

✅ After

Team focuses only on high-value, escalated guest issues.

70-90% of messages automated

Social Proof

Trusted by professionals

Ease of Use

9.3

Accuracy

9.5

Value

8.5

Time Saving

9.6

"The 24-hour setup is no joke. We linked our PMS and it was handling the majority of our inbound messages the next day. A huge time-saver for the whole team."

Marco V., Operations Head · May 2026

"After trying other AI solutions we found Aeve gave us the best results. It was up and running in just a few days and now handles our guests with total accuracy."

Sarah L., Property Manager · Apr 2026

"It's very effective for standard questions and upsells. Just be aware that its accuracy depends heavily on having clean historical data in your PMS for it to learn from."

David C., STR Owner · Mar 2026

"The best part is how it escalates things it doesn't know. It gives me peace of mind that we won't send a weird AI response for a sensitive guest issue."

Elena R., Guest Services · Feb 2026

Connects With

Works with your existing stack

Hostaway Guesty Other Property Management Systems (PMS)

Setup complexity: Low

Aeve AI is a guest communication autopilot for short and mid-term rental operators. It connects to your Property Management System (PMS), learns from your past conversations and policies, and automatically handles the majority of routine guest inquiries, from amenity questions to upsell requests. The system is designed to stay on-brand and escalate complex issues to your team, freeing them up for high-value interactions.

Who It's For

Why Hospitality & Tourism choose this tool

🎯

Built for

It's best for automating high-volume guest communications and operational tasks for multi-property short-term rental businesses that use a PMS.

In-Depth Overview

For hospitality managers overseeing multiple properties, managing guest communication is a relentless, time-consuming task. Aeve AI directly addresses this by automating 70-90% of routine messages. Unlike tools that require you to build complex workflows, Aeve's key differentiator is its rapid, hands-off setup. You connect your PMS, and its AI trains on your unique conversation history and listing data. Within 24 hours, it's live, handling real guest scenarios with responses that adhere strictly to your rules. This isn't just about answering FAQs; Aeve actively generates revenue by identifying and executing upsell opportunities for late check-outs, pet fees, and more. The proof is in its 'human-in-the-loop' design: it knows what it doesn't know, escalating edge cases to your team to ensure brand protection and prevent costly errors. For operators, this translates to significant cost savings, improved service consistency, and a claimed 1-3% increase in monthly occupancy, allowing your team to shift from reactive support to proactive hospitality.

Key Use Cases

🏨

Eliminate Repetitive Questions After Hours

Property Manager

Use Aeve to automatically answer common questions about Wi-Fi, parking, and check-in procedures, ensuring guests get instant replies 24/7 without disturbing your team.

70-90% of routine queries handled

📈

Standardize Service and Boost Ancillary Revenue

Operations Director

Deploy Aeve across your entire portfolio to ensure consistent, on-brand messaging and automatically offer upsells like late check-outs or mid-stay cleans.

1-3% increase in monthly occupancy

🛎️

Focus on High-Impact Guest Interactions

Guest Services Lead

Let Aeve filter out the noise. Your team only sees the complex requests and unique guest situations where a personal, human touch truly matters.

Team focuses on escalated queries only

✓ Pros

Automates a high volume (70-90%) of routine guest messages.

Trains on your specific business history for brand-aligned responses.

Extremely fast setup; go live in 24 hours without building workflows.

Strictly follows predefined rules and escalates when necessary.

Proactively identifies and automates revenue-generating upsells.

· Cons

Pricing is not transparent and requires a sales demo.

Requires an existing Property Management System (PMS) to function.

Effectiveness depends on the quality and volume of historical conversation data.

Cannot handle 100% of queries; human oversight is still required for escalations.

⚡ Editorial Verdict

Aeve AI is a powerful, specialized tool for STR operators looking to reclaim significant time spent on guest messaging. Its ability to go live in 24 hours by learning from existing data is a major advantage over workflow builders. The main trade-off is its black-box nature and lack of public pricing, requiring you to trust the vendor's setup process and book a demo to assess cost-effectiveness.

Questions & Answers

Frequently asked questions

How does Aeve ensure accurate AI responses to guest messages? +

Aeve uses specialist AI agents that are trained on your specific business policies, listing information, and historical guest conversations. This allows it to handle requests with complete control and escalate to your team when an inquiry falls outside its learned procedures.

How does Aeve AI handle high-volume guest communications for large portfolios? +

The platform is designed to learn from large amounts of data from multiple sources, including listings and conversation histories. It uses this information to automate repetitive inquiries at scale, ensuring operational consistency across your entire portfolio.

Can Aeve AI upsell guests across my properties? +

Yes. Aeve intelligently identifies opportunities to propose and confirm upsells such as gap nights, early check-ins, late check-outs, and pet fees, helping to increase ancillary revenue.

How does Aeve ensure brand consistency across hundreds of listings? +

Aeve's autopilot is built to strictly follow your operational policies and brand voice. You can set custom guidelines and property-specific rules to ensure all automated responses are fully customized and consistent.

What's the fastest way to set up AI guest messaging without building workflows? +

Aeve AI offers one of the fastest setups. You connect your Property Management System (PMS), and the AI trains itself automatically. After a brief demo to review its performance, you can go live within 24 hours, with no manual workflow building required.

What kind of ROI can I expect with a portfolio of 100+ listings? +

Operators typically report a 1 to 3 percent increase in monthly occupancy. Additionally, automating 70-90% of guest inquiries leads to significant operational cost savings and higher guest satisfaction.

Last reviewed: Reviewed June 2026 — We assessed Aeve AI's automated communication features, PMS integration process, and brand safety protocols.

Plans & Pricing

Start today

Pro

Pricing on request

Aeve AI requires a demo to provide custom pricing. Contact the vendor directly.

Start Pro Plan

Hospitality & Tourism

Top 10 AI tools in this category

Score: 9.4

Score: 9.2

Score: 9.2

Score: 9.2

Score: 9.1

Score: 9.1

Score: 9.1

Score: 9.0

Score: 9.0

Score: 9.0

Compare	Aeve AI	ReplyOnTheFly	IDeaS
Zekai Score	9.2/10	9.4/10	9.3/10
Rating	4.6/5	4.7/5	4.7/5
Pricing	Pricing on request	$9.99/mo	Pricing on request
Free tier	No	Yes	No
Best for	It's best for automating high-volume guest communi…	Il est idéal pour les entreprises hôtelières qui o…	Этот инструмент лучше всего подходит для менеджеро…