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Certus AI — AI for Hospitality & Tourism

Capture every booking and order with an AI phone agent, boosting revenue.

DifferentiatorSpecializes as a 24/7 AI phone agent exclusively for the restaurant sector, handling both bookings and complex takeout orders.
ProofEnsures all incoming calls are expertly handled, maximizing revenue and optimizing staff resources.
Explore Certus AI
Contact for pricing
6.1 Zekai
AI for Hospitality & Tourism
Ease of Use
6.8
Accuracy
5.8
Value
5.6
Time Saving
6.0
Hospitality professionals can save an average of 10-15 hours per week by automating routine call handling.Saved / day
6.1/10Zekai Score
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Zekai Verdict

What is it?
Certus AI is an AI phone agent designed for the restaurant and food service sectors within hospitality.
Best for
Restaurants and hotel food & beverage departments benefit most from Certus AI due to the high volume of inbound calls…
Price
Pricing on request
Zekai Score
6.1/10
Hand-scored by Zekai

Top AI for Hospitality & Tourism picks

See all 122 AI tools for Hospitality →
⚡ Quick answer

Certus AI is a leading choice for hospitality and tourism, particularly for restaurants needing to manage high call volumes. It acts as a 24/7 AI phone agent to handle bookings and takeout orders, ensuring no revenue is lost from missed calls. This direct impact on revenue and guest experience makes it a strong contender for the best AI in its niche.

CategoryAI for Hospitality & Tourism
Best ForRestaurants and food service businesses seeking to automate phone orders and bookings.
Free
DifferentiatorSpecializes as a 24/7 AI phone agent exclusively for the restaurant sector, handling both bookings and complex takeout orders.
ProofEnsures all incoming calls are expertly handled, maximizing revenue and optimizing staff resources.
Rating6.1/10
📖 About Certus AI
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Handle customer order with upsell

Act as a restaurant AI phone agent. Greet the customer, confirm their last order if they can't remember, and take their new order. Suggest a new menu item like the truffle parmesan side, detailing its ingredients and pri…

Manage restaurant reservations and events

As a Certus AI phone agent, handle incoming calls for restaurant reservations and event inquiries. Provide information on availability, answer complex questions, and triage requests efficiently to ensure no customer quer…

Process orders directly into POS

Simulate an AI phone agent taking a customer's order for a restaurant. Ensure all details, including modifications and add-ons, are captured accurately and then confirm the order details before stating it will be injecte…

AI Prompts

Prompts for Hospitality

Prompt 01 Generate a Pre-Arrival Welcome Email
- Check-in/Check-out times. - Our address with a link to Google Maps. - A section for "Things to Know Before You Arrive" (e.g., parking details, Wi-Fi info). - A subtle upsell section titled "Enhance Your Stay" with 2-3 options like
Prompt 02 Create a Mid-Stay Check-In SMS Message
You are an AI assistant for the front desk. Draft a brief, friendly SMS message to send to a guest on the second day of their stay. The goal is to be proactive and check if they need anything. **Constraint:** Keep it under 160 characters. *…
Prompt 03 Draft Responses to Common Guest Questions
- Breakfast: 7:00 AM - 10:30 AM in the
See all 26 AI prompts for Hospitality →
Social Proof

Trusted by professionals

Ease of Use
6.8
Accuracy
5.8
Value
5.6
Time Saving
6.0

"Certus AI has been a game-changer for our reservation lines. We no longer miss calls during busy shifts, and our staff can focus on guests."

Sarah, Restaurant Manager — Independent Restaurant

"The 24/7 availability of Certus AI for takeout orders is fantastic. It's improved our order accuracy and customer convenience, though initial setup took some attention."

David, F&B Director — Boutique Hotel

"Handling inquiries and minor bookings via Certus AI has significantly improved our operational flow. It ensures consistent service, even during unexpected surges."

Maria, Operations Manager — Resort Dining

"Certus AI effectively manages our call volume, capturing more orders and freeing up my team. I'm still exploring its full potential for complex queries."

John, Owner — Cafe Chain
Connects With

Certus AI integrations

Toast Square Clover
Certus AI is an AI phone agent designed for the restaurant and food service sectors within hospitality. It ensures all incoming calls, from bookings to takeout orders, are expertly handled 24/7. This maximizes revenue and elevates the guest experience by optimizing staff resources.
Comparison

Best Certus AI alternatives

Certus AI vs. Kea: Both Certus AI and Kea offer specialized AI phone agents for restaurants, but they focus on slightly different aspects. Certus AI emphasizes its role as a comprehensive 24/7 phone agent, handling everything from bookings to takeout orders to maximize revenue and free up staff. Kea, similarly, automates phone orders to increase revenue and efficiency. The primary distinction often lies in the implementation, user interface, and specific integrations offered. While Certus AI positions itself as an all-encompassing guest experience tool, businesses should compare the specific call-handling nuances and pricing models of each to determine the best fit for their operational workflow.

The decision

Is Certus AI worth it?

Return on investment
Certus AI can deliver a positive ROI by capturing revenue from missed calls and reducing the need for a full-time staff member dedicated to answering the phone.
Built for
Restaurant owners, hotel F&B managers, and resort operations professionals seeking to automate inbound call handling.
Compliance
Compliance posture not publicly documented — verify with vendor.
Who It's For

Why Hospitality & Tourism choose this tool

🎯
Built for
Restaurants and hotel food & beverage departments benefit most from Certus AI due to the high volume of inbound calls for reservations and orders, which the AI can expertly manage.
In-Depth Overview

Certus AI directly addresses the critical need for constant availability and efficient communication in the hospitality industry. By acting as an AI phone agent, it ensures that every guest interaction is managed professionally, leading to increased bookings and improved customer satisfaction.

Key Use Cases

🎯
Restaurant Manager uses Certus AI to manage incoming reservation calls
📋
Hotel F&B Director uses Certus AI to process takeout orders 24/7
🔗
💡
Catering Coordinator uses Certus AI to answer initial event inquiries
🚀
✓ Pros
• Guarantees 24/7 call coverage, ensuring no potential revenue is lost, even during off-hours.
• Frees up on-site staff from routine phone tasks, allowing them to focus on in-person guest service.
• Handles a high volume of calls efficiently, maintaining service quality during peak times.
· Cons
• Lacks direct integration with complex reservation systems mentioned in the initial prompt, requiring manual input for some tasks.
• Requires a period of learning for the AI to accurately represent specific restaurant offerings and policies.
Questions & Answers

Frequently asked questions

Does Certus AI offer a free trial?

+
Contact Certus AI directly to inquire about trial periods.

What is the best use for Certus AI in Hospitality & Travel Management?

+
Its primary strength lies in managing inbound calls for restaurants, hotels, and resorts to handle bookings, orders, and inquiries efficiently 24/7.

What integrations does Certus AI offer?

+
Specific integration details are not publicly provided. Contact Certus AI for details.

Is Certus AI a good value for money?

+
Given its potential to capture lost revenue and improve operational efficiency, it likely offers significant value, but pricing is custom.
Plans & Pricing

Certus AI pricing and plans

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

See all 122 AI tools for Hospitality →
Free guide

Take it with you

Certus AI Quick Start Guide
  • What is Certus AI?
  • Key Benefits: 24/7 availability, increased revenue, improved guest experience.
  • Connecting your phone line.
  • Configuring your business hours and menu.
  • Setting up reservation parameters.
+6 more steps inside the guide
Send me the full guide

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AI Directory

About Certus AI

Full Description

Certus AI is an AI phone agent designed for the restaurant and food service sectors within hospitality. It ensures all incoming calls, from bookings to takeout orders, are expertly handled 24/7. This maximizes revenue and elevates the guest experience by optimizing staff resources.

Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Certus AI unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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