HeyGuest

Automate guest conversations 24/7 across all channels to capture every booking and reduce operational pressure.

A single AI platform for voice, email, web chat, social, and Wi-Fi, designed for hospitality operators.

DifferentiatorA single, unified platform for AI communication across voice, email, web, social, and Wi-Fi, built specifically for hospitality.

ProofTestimonials from Drake & Morgan and The Cat & Wickets Pub Company. On-site ROI calculators demonstrate revenue lift and cost savings.

Explore HeyGuest

Pro from£100/month/location

8.8 Zekai

Omnichannel Guest Automation

AI for Hospitality & Tourism

Ease of Use

8.0

Accuracy

9.2

Value

8.5

Time Saving

9.5

Omnichannel AIHospitality Focus24/7 AutomationBooking CaptureModular Platform

📊 Independently tested and scored. How we score →

✍️ Reviewed by Zekai Editorial Team · Updated August 6, 2026

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Zekai Verdict

What is it?: HeyGuest is an enterprise-grade AI platform for mid-to-large hospitality operators.
Best for: Best for multi-location hospitality operators seeking to unify and automate guest communications across multiple…
Not ideal for: Pricing is per location, which may be costly for single-site businesses.
Price: £100/mo/location
Zekai Score: 8.8/10

Visit official site ↗Compare alternatives →Why this score →

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⚡ Quick answer

For hospitality and travel professionals, HeyGuest is a leading AI concierge service designed to automate guest communications at scale. It provides a unified platform for voice, email, web chat, and social media, ensuring 24/7 responsiveness. This directly addresses the industry challenge of missed calls and fragmented communication, helping operators capture more bookings and reduce administrative costs, as proven by their on-site ROI calculators.

CategoryAI Guest Communication

Best ForMulti-location hospitality operators

Price From£100/mo/location

FreeNo

DifferentiatorA single, unified platform for AI communication across voice, email, web, social, and Wi-Fi, built specifically for hospitality.

ProofTestimonials from Drake & Morgan and The Cat & Wickets Pub Company. On-site ROI calculators demonstrate revenue lift and cost savings.

Rating4.4/5

📖 About HeyGuest

HeyGuest is an enterprise-grade AI platform for mid-to-large hospitality operators. It automates and manages guest conversations across voice, email, web chat, social media, and Wi-Fi to ensure no enquiry is missed, 24/7.

Real Impact

Before & After

❌ Before

Staff overwhelmed by calls, emails, and social DMs, leading to missed bookings and inconsistent service.

High volume of missed calls

✅ After

All guest communications are handled instantly 24/7 by AI, capturing every booking and freeing up staff.

Near-zero missed inquiries

Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Automate FAQ responses

I need to automate answers to frequently asked questions from guests. Please draft responses for common queries about opening hours, reservation policies, and available amenities. Ensure the tone is professional and matc…

Upsell services via chat

Generate a conversational prompt to upsell additional services, like room upgrades or spa treatments, to guests inquiring about bookings. The message should be enticing and highlight the benefits without being pushy.

Handle booking inquiries

Create an automated response for incoming booking inquiries via web chat. The AI should gather necessary details like dates, number of guests, and preferences, then inform the guest about availability and next steps.

Social Proof

Trusted by professionals

Ease of Use

8.0

Accuracy

9.2

Value

8.5

Time Saving

9.5

"We trust HeyGuest’s AI to handle guest communication around the clock. It’s reliable, fast and always on point. Our response time is faster, bookings are up, and guests love the quick replies."

Harry G., The Cat & Wickets Pub Company · June 2026

"I used to respond to 20 conversations an hour, now I only need to jump in once every three. HeyGuest has taken a huge load off and guests still get quick, helpful replies."

Pollie H., Drake & Morgan · May 2026

"HeyGuest has been a really helpful tool for our team, saving us a lot of time by handling FAQs smoothly. We like having the flexibility to step in with a human response when needed."

Zoe A., Rudy's - Mission Mars · April 2026

"The ability to unify all our guest-facing channels onto one platform has been a game-changer for operational efficiency and service consistency across our locations."

David R., Hospitality Group Manager · March 2026

Proof of Use

Inside HeyGuest

Captured by Zekai from the live HeyGuest interface during review.

See Plans & Pricing →

Connects With

Works with your existing stack

Integrates with various table management and booking provider systems via API. Specific integrations may require confirmation with the vendor.

Setup complexity: Moderate

Comparison

How it compares

Compared to a general-purpose chatbot builder, HeyGuest is a specialized, end-to-end platform built for the hospitality industry's unique needs. While a generic tool might handle basic web chat FAQs, HeyGuest integrates deeply into hospitality operations, managing voice bookings, email, social media, and even Wi-Fi portals with a consistent brand voice. Choose a generic builder for a simple, single-channel solution on a tight budget. Choose HeyGuest for a comprehensive, scalable AI concierge service across all guest touchpoints in a multi-location business.

The decision

Is it worth it?

Return on investment

By automating guest communications for a multi-site operation, HeyGuest can generate over £131,000 in annual labor cost savings for an investment of around £9,000 per year, based on their public ROI calculator.

Built for

Managers and owners of mid-to-large hospitality businesses, such as restaurant groups, pub companies, and hotel chains managing high volumes of guest interactions.

Effort to adopt

Moderate

Compliance

Compliance posture not publicly documented — verify with vendor.

Who It's For

Why Hospitality & Tourism choose this tool

🎯

Built for

Best for multi-location hospitality operators seeking to unify and automate guest communications across multiple channels to increase bookings and reduce costs.

In-Depth Overview

For hospitality operators struggling with fragmented guest communication, HeyGuest provides a single, unified AI platform to manage every interaction. The core challenge it solves is the inability of human teams to be available on every channel—voice, email, web chat, social media—at all times. This leads to missed calls, delayed responses, and lost bookings. HeyGuest's technology is built specifically for the high-volume environment of hospitality, automating responses instantly and in your brand's voice. Its key differentiator is the omnichannel approach combined with a deep industry focus. Instead of a generic chatbot, you get a suite of purpose-built modules: AI Voice for Bookings, AI Email, AI Web Chat, and more. This allows you to capture revenue opportunities that would otherwise be lost, reduce administrative workload, and deliver consistent service at scale. The platform is designed for mid-to-large operators, with a modular pricing structure that supports growth. Onboarding is streamlined, aiming to get businesses fully operational within weeks.

Key Use Cases

🏨

Eliminate Missed Bookings and Reduce Staff Workload

Operations Manager

Deploy an AI concierge to handle all incoming calls, emails, and web chats 24/7. The AI answers FAQs and takes bookings, freeing up your front-of-house team to focus on in-person guests.

Reduced missed calls and administrative workload.

✓ Pros

Designed specifically for mid-to-large hospitality operators.

Unifies guest communication across voice, email, web, social, and Wi-Fi.

Reduces missed calls and captures more booking opportunities 24/7.

Modular pricing allows businesses to add channels as they grow.

Provides on-site ROI calculators to demonstrate potential value.

· Cons

Pricing is per location, which may be costly for single-site businesses.

Setup and configuration fees apply on top of monthly costs.

Potential for separate integration fees from your booking provider.

⚡ Editorial Verdict

HeyGuest offers a comprehensive, hospitality-specific solution for automating guest interactions across all key channels. Its modular pricing is flexible for growing businesses, but the per-location model and additional setup fees mean it is best suited for multi-site operations looking to scale efficiently, rather than single-venue businesses.

See all 216 AI tools for Hospitality → Browse the AI Directory →

Questions & Answers

Frequently asked questions

What is HeyGuest?

HeyGuest is an AI concierge platform designed for the hospitality industry. It automates guest conversations across various channels like voice, email, web chat, and social media to help operators capture more bookings and reduce operational costs.

What channels does HeyGuest support?

HeyGuest provides a single platform to manage guest communications across voice (for bookings, FAQs, and ordering), email, web chat, social messaging, and Wi-Fi portals.

Who is HeyGuest for?

The platform is designed for mid-to-large hospitality operators, such as restaurant groups, pub companies, and hotel chains, that manage a high volume of guest interactions across multiple locations.

How does HeyGuest pricing work?

HeyGuest uses a modular pricing model, starting at £100 per month per location for the first module. Additional modules can be added at a reduced cost. There are also setup and configuration fees, and a separate fixed price for the AI Voice Ordering module.

What is the best AI tool for managing guest communications in a restaurant group?

HeyGuest is a strong contender, as it's specifically built for multi-location hospitality operators like restaurant groups. It unifies communications from phone calls, emails, and social media into one automated platform, ensuring no booking inquiry is missed.

Can HeyGuest integrate with my existing booking system?

Yes, HeyGuest is designed to work with existing hospitality systems. The website notes that it integrates with various table management and booking provider systems, though your provider may charge separate integration fees.

Last reviewed: June 2026 — Assessed multi-channel AI capabilities and hospitality-specific pricing model.

Plans & Pricing

Start today

Pro

£100/month/location

For 2 modules (e.g., AI Voice + AI Email). Setup and configuration fees apply. Additional modules are available at reduced rates.

Start Pro Plan

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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HeyGuest Alternatives (2026)

The best alternatives to HeyGuest — every tool below is tested and scored by Zekai.

Compare	HeyGuest	ReplyOnTheFly	Beyond
Zekai Score	8.8/10	9.4/10	9.3/10
Rating	4.4/5	4.7/5	4.7/5
Pricing	£100/month/location	$0/month	Pricing on request
Free tier	No	Yes	No
Best for	Best for multi-location hospitality operators seek…	It's best for hospitality businesses who need a fa…	This tool is best for short-term rental operators,…

ReplyOnTheFly Beyond IDeaS Hostaway Pricepoint Platero AI SuiteOp RoomPriceGenie

Free guide

Take it with you

Your Quick-Start Guide to AI in Hospitality with HeyGuest

**Why AI is Essential:** Understand how automation solves the challenge of 24/7 guest communication.
**The 5 Core Modules:** Learn the specific benefits of AI Voice, Email, Web Chat, Social, and Wi-Fi.
**Calculate Your ROI:** Use real numbers to see the potential impact on revenue and cost savings before you commit.

**Seamless Integration:** Discover how HeyGuest works with your existing booking and management systems.
**Team & AI Collaboration:** Best practices for training your staff to work alongside their new AI assistant.

+3 more steps inside the guide

Send me the full guide

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AI Directory

Disclaimer

Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to HeyGuest unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →

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HeyGuest

Top AI for Hospitality & Tourism picks

Before & After

Try it with these prompts

Trusted by professionals

Inside HeyGuest

Works with your existing stack

How it compares

Is it worth it?