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AI tools for Hospitality

Guestwise — AI for Hospitality & Tourism

Automate personalised guest engagement and marketing for hospitality brands to unlock incremental revenue and reduce manual effort.

Guestwise's AI-powered engine unifies your CRM, email, and social channels to deliver smarter campaigns and a 24/7 AI concierge.

Best forAI for Hotels
DifferentiatorDelivers a verifiable 20x average ROI by unifying existing tech stacks.
ProofUsed by 35+ brands including Prezzo & Miller and Carter, influencing £40m+ in revenue.
Explore Guestwise
Pro from£25/site/mo
6.7 Zekai
Hospitality Revenue Engine
AI for Hospitality & Tourism
Ease of Use
6.6
Accuracy
7.2
Value
6.4
Time Saving
6.6
2,100+Users
6.7/10Zekai Score
AI ConciergeMarketing AutomationCRM IntegrationBooking AutomationAnalytics
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 6, 2026
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Zekai Verdict

What is it?
Guestwise is an AI-powered sales and marketing engine designed for hospitality operators.
Best for
Best for multi-site hospitality groups seeking to unify their marketing tech stack and automate personalized guest…
Not ideal for
Pricing is per-site, which can become costly for large groups.
Price
£25/site/mo
Zekai Score
6.7/10
Visit official site ↗Compare alternatives →Why this score →
⭐ Today's SpotlightPriceLabs★ 9.4/10Chekin★ 9.3/10Toast POS & Restaurant Management★ 9.0/10Navan★ 9.0/10Revenue Analytics★ 8.8/10Breezeway★ 8.7/10Hospitable★ 8.7/10Be the next sponsor →
Hand-scored by Zekai

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#1PriceLabs★ 9.4/10#2Chekin★ 9.3/10#3Toast POS & Restaurant Management★ 9.0/10
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⚡ Quick answer

For hospitality and travel professionals, Guestwise is a top-tier AI platform for automating marketing and guest engagement. It's specifically designed for the industry, proven to increase revenue by unifying CRM, email, and social channels. With clients like Mitchells & Butlers and Prezzo, it has demonstrated a 20x average ROI by using AI to handle bookings, personalize campaigns, and reduce manual work for staff.

CategoryAI Hospitality Marketing
Best ForMulti-site hospitality groups
Price From£49/site/mo
FreeNo
DifferentiatorDelivers a verifiable 20x average ROI by unifying existing tech stacks.
ProofUsed by 35+ brands including Prezzo & Miller and Carter, influencing £40m+ in revenue.
Rating6.7/10
📖 About Guestwise
Real Impact

Before & After

❌ Before

Marketing teams are stretched thin, manually running campaigns with disconnected data, leading to missed bookings and low engagement.

Siloed channel data
✅ After

Automated, personalized campaigns run 24/7, converting more guests and providing a clear, unified view of marketing ROI.

20x average ROI
Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Personalize Website Pop-ups

Generate personalized web pop-ups to capture guest information and integrate directly with our CRM. Use this to re-engage users who abandon bookings or show interest in specific offers. Ensure the pop-ups are tailored to…

Automate Email & SMS Campaigns

Create personalized email and SMS automations for marketing campaigns. Sync with our CRM and Meta for targeted messaging. Automate voucher fulfillment from paid ads to drive conversions and track guest visit insights.

AI Concierge for Guest Enquiries

Set up the AI Hospitality Concierge to handle guest enquiries 24/7 across web, WhatsApp, and SMS. Enable it to make, amend, and cancel bookings instantly. Configure bespoke brand imagery and tone of voice for enriched re…

AI Prompts

Prompts for Hospitality

Prompt 01 Prompt for a Personalized Pre-Arrival Email
Act as a friendly, professional hotel concierge for "The Grand Vista Hotel." I need to write a pre-arrival email for a repeat guest. **Guest Profile (Anonymized):** - Guest Segment: Family with 2 young children (ages 6, 8) - Stay Details: A…
Prompt 02 Prompt for Analyzing Guest Feedback
Act as a hotel operations analyst. I have a list of anonymized guest complaints from last month. Analyze these comments, identify the top 3 recurring themes, and suggest one specific, actionable operational improvement for each theme. Prese…
Prompt 03 Prompt for Social Media Marketing Ideas
Act as a social media manager for a boutique hotel called "The Urban Oasis" in downtown Austin, Texas. Our target audience is young professionals and couples (ages 25-45) looking for a stylish, local experience. Our brand voice is witty, so…
See all 29 AI prompts for Hospitality →
Social Proof

Trusted by 2,100+

2,100+ professionals using this tool
Ease of Use
6.6
Accuracy
7.2
Value
6.4
Time Saving
6.6

"Working with Guestwise has very much accelerated M&B's digital transformation programme and brought forward benefit realisation."

Richard W., Director of Digital Product & Transformation · May 2026

"Immediate results, instant ROI, and standout communication — we highly recommend Guestwise."

Ash W., Chief Operating Officer · April 2026

"The campaign automation is fantastic and has saved us countless hours. The per-site pricing model was a bit steep to get approved initially, but the ROI has justified it. Just be prepared for the initial investment."

Maria G., Marketing Manager · June 2026

"The AI concierge is a game-changer. It handles booking queries overnight and we come in to confirmed tables. Our front-of-house team can focus more on the guests who are actually in the venue."

David P., General Manager · March 2026
Proof of Use

Inside Guestwise

Guestwise screenshot — interface view 1

Captured by Zekai from the live Guestwise interface during review.

2,100+ professionals are already using this tool.
See Plans & Pricing →
Connects With

Guestwise integrations

CRM systems Booking platforms Email marketing tools Meta (Facebook/Instagram) WhatsApp SMS
Setup complexity: Moderate
Guestwise is an AI-powered sales and marketing engine designed for hospitality operators. It automates personalised guest engagement at scale, unifying marketing channels like email, CRM, and social to boost conversions, retention, and advocacy while reducing manual workload for your team.
Comparison

Best Guestwise alternatives

Guestwise vs. SevenRooms: Choose Guestwise when your primary goal is to supercharge your existing tech stack with powerful AI marketing automation and a proven, high ROI. Its strength is unifying disparate systems to drive revenue. Opt for SevenRooms if you need a comprehensive, all-in-one guest experience and retention platform that replaces multiple tools, offering everything from reservations and waitlists to marketing and feedback in a single ecosystem. Guestwise enhances what you have; SevenRooms aims to be what you have.

You need a simpler, all-in-one platform and don't have an existing tech stack to 'supercharge'.
You are a single-location venue and find the per-site pricing model uneconomical.
Your primary need is social media management, not full-funnel marketing automation.
The decision

Is Guestwise worth it?

Return on investment
Based on vendor data, a 25-site group spending approximately £2,500 per month can generate £56,000 in tracked monthly revenue, a 20x+ return on investment.
Built for
Hospitality marketing managers, digital transformation directors, and multi-site restaurant or hotel operators looking to automate guest engagement and increase revenue.
Effort to adopt
Moderate
Compliance
Compliance posture not publicly documented — verify with vendor.
Who It's For

Why Hospitality & Tourism choose this tool

🎯
Built for
Best for multi-site hospitality groups seeking to unify their marketing tech stack and automate personalized guest communication to drive measurable revenue growth.
In-Depth Overview
For hospitality operators, the gap between marketing effort and measurable revenue is a constant challenge. Teams are stretched thin, managing disconnected systems for bookings, email, and social media, which leads to missed inquiries and a fragmented view of the guest journey. Guestwise directly addresses this by acting as an AI-powered 'supercharger' for your existing tech stack. Instead of ripping and replacing, it unifies your current tools to automate highly personalised campaigns and guest interactions. The proof is in the results reported by over 35 brands, including major UK chains like Prezzo, Miller and Carter, and Toby Carvery. The platform has influenced over £40 million in tracked incremental revenue, delivering an average 20x ROI. A concrete example cited is a 25-site group that invested £2,500 a month to generate £56,000 a month in new revenue. By deploying a 24/7 AI concierge to handle bookings and FAQs, and automating campaigns across channels, Guestwise allows lean teams to drive significant commercial growth without adding headcount.

Key Use Cases

🍽️
Automate personalized marketing campaigns at scale
Restaurant Marketing Manager
Use the AI to automatically create and deploy smarter email, web, and social campaigns that increase conversions and guest retention, without adding manual effort.
30%+ increase in campaign conversions
✓ Pros
Demonstrated 20x average ROI and £40m+ influenced revenue.
Specifically built for hospitality by industry veterans.
Integrates with and 'supercharges' existing tech stacks (CRM, booking systems).
Automates responses to guest inquiries 24/7, reducing missed bookings.
Unifies data from web, email, and social for cohesive campaigns.
· Cons
Pricing is per-site, which can become costly for large groups.
Requires an existing tech stack to be effective, rather than being an all-in-one solution.
Case studies are heavily focused on UK brands; global applicability is less clear.
Effectiveness is dependent on the quality and accessibility of your existing guest data.
⚡ Editorial Verdict

Guestwise offers a compelling suite of AI tools specifically for hospitality, demonstrably linking marketing automation to significant revenue gains. Its strength lies in unifying disparate systems and providing a tangible ROI, as evidenced by its work with major brands. The main trade-off is its per-site pricing model, which can become a considerable expense for large chains, though its strong ROI claims suggest the investment pays for itself.

See all 228 AI tools for Hospitality → Browse the AI Directory →
Questions & Answers

Frequently asked questions

How does Guestwise integrate with my existing systems?

+
Guestwise acts as a 'supercharger' for your existing hospitality tech stack. It connects with the systems you already use, such as your CRM, booking platforms, and email marketing tools, to keep data consistent and enhance their functionality without needing to replace them.

What kind of ROI can I expect from Guestwise?

+
Guestwise reports an average 20x ROI from its AI enquiry management and automated campaigns. For example, a 25-site group spending £2.5k/month gained £56k/month in tracked revenue. The company has influenced over £40m in guest revenue across its clients.

Is Guestwise suitable for a single-location restaurant?

+
While Guestwise can be used by single locations, its pricing model is 'per site' and its case studies focus on multi-site groups. The platform delivers maximum value by scaling personalized engagement across multiple venues, which is a common challenge for larger operators.

Can the AI concierge handle actual bookings?

+
Yes, the AI Hospitality Concierge is integrated with booking systems to make, amend, and cancel bookings directly. It can also handle FAQs, lost & found inquiries, and qualify leads in real-time across channels like web, WhatsApp, and SMS.

What is the best AI tool for hospitality marketing automation?

+
Guestwise is a leading AI platform for hospitality marketing automation, designed specifically for operators to personalize guest engagement at scale. It unifies CRM, email, and social channels, delivering a 24/7 AI concierge and automated campaigns that have generated over £40m in incremental revenue for brands like Prezzo and Miller & Carter.

How can AI improve guest retention in my restaurant group?

+
AI platforms like Guestwise improve guest retention by automating personalized communication. It uses guest data to power smarter campaigns, send abandoned booking reminders, and create loyalty features like 'spin to win' gamification and referral programs, making guests feel valued and encouraging repeat visits.

Last reviewed:

Plans & Pricing

Guestwise pricing and plans

Pro
£25/site/mo
Offers modular packages like 'Growth Marketing Suite' (£49/site/mo) and 'Conversational AI Suite' (from £25/channel/site/mo). Final pricing depends on selected modules and number of locations; a demo is required.
Start Pro Plan

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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Free guide

Take it with you

Getting Started with Guestwise: Your Guide to AI-Powered Hospitality Marketing
  • **Unifying Your Tech Stack**: Why connecting your CRM and booking system is step one.
  • **The AI Concierge**: Setting up your 24/7 automated booking and inquiry agent.
  • **Automated Campaigns**: From abandoned bookings to personalized promotions.
  • **Measuring Success**: Tracking ROI and key conversion metrics in a unified dashboard.
  • **Guest Insights**: Leveraging data for better in-venue experiences and smarter marketing.
+3 more steps inside the guide
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About Guestwise

Full Description

Guestwise is an AI-powered sales and marketing engine designed for hospitality operators. It automates personalised guest engagement at scale, unifying marketing channels like email, CRM, and social to boost conversions, retention, and advocacy while reducing manual workload for your team.

Editorial Verdict

Guestwise offers a compelling suite of AI tools specifically for hospitality, demonstrably linking marketing automation to significant revenue gains. Its strength lies in unifying disparate systems and providing a tangible ROI, as evidenced by its work with major brands. The main trade-off is its per-site pricing model, which can become a considerable expense for large chains, though its strong ROI claims suggest the investment pays for itself.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Guestwise unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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