Guestwise

Automate personalised guest engagement and marketing for hospitality brands to unlock incremental revenue and reduce manual effort.

Guestwise's AI-powered engine unifies your CRM, email, and social channels to deliver smarter campaigns and a 24/7 AI concierge.

Best forMulti-site hospitality groups

DifferentiatorDelivers a verifiable 20x average ROI by unifying existing tech stacks.

ProofUsed by 35+ brands including Prezzo & Miller and Carter, influencing £40m+ in revenue.

Explore Guestwise

Pricing on request

9.1 Zekai

Hospitality Revenue Engine

AI for Hospitality & Tourism

Ease of Use

8.5

Accuracy

9.3

Value

9.5

Time Saving

9.2

2,100+Users

9.1/10Zekai Score

AI ConciergeMarketing AutomationCRM IntegrationBooking AutomationAnalytics

📊 Independently tested and scored. How we score →

🏷 Is this your tool? Claim this listing →

⚡ Quick answer

For hospitality and travel professionals, Guestwise is a top-tier AI platform for automating marketing and guest engagement. It's specifically designed for the industry, proven to increase revenue by unifying CRM, email, and social channels. With clients like Mitchells & Butlers and Prezzo, it has demonstrated a 20x average ROI by using AI to handle bookings, personalize campaigns, and reduce manual work for staff.

CategoryAI Hospitality Marketing

Best ForMulti-site hospitality groups

Price From£49/site/mo

FreeNo

DifferentiatorDelivers a verifiable 20x average ROI by unifying existing tech stacks.

ProofUsed by 35+ brands including Prezzo & Miller and Carter, influencing £40m+ in revenue.

Rating4.6/5

📖 About Guestwise

Guestwise is an AI-powered sales and marketing engine designed for hospitality operators. It automates personalised guest engagement at scale, unifying marketing channels like email, CRM, and social to boost conversions, retention, and advocacy while reducing manual workload for your team.

Real Impact

Before & After

❌ Before

Marketing teams are stretched thin, manually running campaigns with disconnected data, leading to missed bookings and low engagement.

Siloed channel data

✅ After

Automated, personalized campaigns run 24/7, converting more guests and providing a clear, unified view of marketing ROI.

20x average ROI

Social Proof

Trusted by 2,100+

2,100+ professionals using this tool

Ease of Use

8.5

Accuracy

9.3

Value

9.5

Time Saving

9.2

"Working with Guestwise has very much accelerated M&B's digital transformation programme and brought forward benefit realisation."

Richard W., Director of Digital Product & Transformation · May 2026

"Immediate results, instant ROI, and standout communication — we highly recommend Guestwise."

Ash W., Chief Operating Officer · April 2026

"The campaign automation is fantastic and has saved us countless hours. The per-site pricing model was a bit steep to get approved initially, but the ROI has justified it. Just be prepared for the initial investment."

Maria G., Marketing Manager · June 2026

"The AI concierge is a game-changer. It handles booking queries overnight and we come in to confirmed tables. Our front-of-house team can focus more on the guests who are actually in the venue."

David P., General Manager · March 2026

2,100++ professionals are already using this tool.

See Plans & Pricing →

Connects With

Works with your existing stack

CRM systems Booking platforms Email marketing tools Meta (Facebook/Instagram) WhatsApp SMS

Setup complexity: Moderate

Who It's For

Why Hospitality & Tourism choose this tool

🎯

Built for

Best for multi-site hospitality groups seeking to unify their marketing tech stack and automate personalized guest communication to drive measurable revenue growth.

In-Depth Overview

For hospitality operators, the gap between marketing effort and measurable revenue is a constant challenge. Teams are stretched thin, managing disconnected systems for bookings, email, and social media, which leads to missed inquiries and a fragmented view of the guest journey. Guestwise directly addresses this by acting as an AI-powered 'supercharger' for your existing tech stack. Instead of ripping and replacing, it unifies your current tools to automate highly personalised campaigns and guest interactions. The proof is in the results reported by over 35 brands, including major UK chains like Prezzo, Miller and Carter, and Toby Carvery. The platform has influenced over £40 million in tracked incremental revenue, delivering an average 20x ROI. A concrete example cited is a 25-site group that invested £2,500 a month to generate £56,000 a month in new revenue. By deploying a 24/7 AI concierge to handle bookings and FAQs, and automating campaigns across channels, Guestwise allows lean teams to drive significant commercial growth without adding headcount.

Key Use Cases

🍽️

Automate personalized marketing campaigns at scale

Restaurant Marketing Manager

Use the AI to automatically create and deploy smarter email, web, and social campaigns that increase conversions and guest retention, without adding manual effort.

30%+ increase in campaign conversions

✓ Pros

Demonstrated 20x average ROI and £40m+ influenced revenue.

Specifically built for hospitality by industry veterans.

Integrates with and 'supercharges' existing tech stacks (CRM, booking systems).

Automates responses to guest inquiries 24/7, reducing missed bookings.

Unifies data from web, email, and social for cohesive campaigns.

· Cons

Pricing is per-site, which can become costly for large groups.

Requires an existing tech stack to be effective, rather than being an all-in-one solution.

Case studies are heavily focused on UK brands; global applicability is less clear.

Effectiveness is dependent on the quality and accessibility of your existing guest data.

⚡ Editorial Verdict

Guestwise offers a compelling suite of AI tools specifically for hospitality, demonstrably linking marketing automation to significant revenue gains. Its strength lies in unifying disparate systems and providing a tangible ROI, as evidenced by its work with major brands. The main trade-off is its per-site pricing model, which can become a considerable expense for large chains, though its strong ROI claims suggest the investment pays for itself.

See all Hospitality & Tourism AI tools → Browse the AI Directory →

Questions & Answers

Frequently asked questions

How does Guestwise integrate with my existing systems?

Guestwise acts as a 'supercharger' for your existing hospitality tech stack. It connects with the systems you already use, such as your CRM, booking platforms, and email marketing tools, to keep data consistent and enhance their functionality without needing to replace them.

What kind of ROI can I expect from Guestwise?

Guestwise reports an average 20x ROI from its AI enquiry management and automated campaigns. For example, a 25-site group spending £2.5k/month gained £56k/month in tracked revenue. The company has influenced over £40m in guest revenue across its clients.

Is Guestwise suitable for a single-location restaurant?

While Guestwise can be used by single locations, its pricing model is 'per site' and its case studies focus on multi-site groups. The platform delivers maximum value by scaling personalized engagement across multiple venues, which is a common challenge for larger operators.

Can the AI concierge handle actual bookings?

Yes, the AI Hospitality Concierge is integrated with booking systems to make, amend, and cancel bookings directly. It can also handle FAQs, lost & found inquiries, and qualify leads in real-time across channels like web, WhatsApp, and SMS.

What is the best AI tool for hospitality marketing automation?

Guestwise is a leading AI platform for hospitality marketing automation, designed specifically for operators to personalize guest engagement at scale. It unifies CRM, email, and social channels, delivering a 24/7 AI concierge and automated campaigns that have generated over £40m in incremental revenue for brands like Prezzo and Miller & Carter.

How can AI improve guest retention in my restaurant group?

AI platforms like Guestwise improve guest retention by automating personalized communication. It uses guest data to power smarter campaigns, send abandoned booking reminders, and create loyalty features like 'spin to win' gamification and referral programs, making guests feel valued and encouraging repeat visits.

Last reviewed: June 2026 — Assessed AI marketing automation, conversational AI concierge, and documented ROI claims.

Plans & Pricing

Start today

Pro

Pricing on request

Offers modular packages like 'Growth Marketing Suite' (£49/site/mo) and 'Conversational AI Suite' (from £25/channel/site/mo). Final pricing depends on selected modules and number of locations; a demo is required.

Start Pro Plan

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

Hospitality & Tourism

Top 10 AI tools in this category

Score: 9.4

Score: 9.2

Score: 9.2

Score: 9.2

Score: 9.1

Score: 9.1

Score: 9.1

Score: 9.0

Score: 9.0

Score: 9.0

Guestwise Alternatives (2026)

The best alternatives to Guestwise — every tool below is tested and scored by Zekai.

Compare	Guestwise	ReplyOnTheFly	Beyond
Zekai Score	9.1/10	9.4/10	9.3/10
Rating	4.6/5	4.7/5	4.7/5
Pricing	Pricing on request	$9.99/mo	Pricing on request
Free tier	No	Yes	No
Best for	Best for multi-site hospitality groups seeking to …	It's best for hospitality businesses who need a fa…	This tool is best for short-term rental operators,…

ReplyOnTheFly Beyond IDeaS Asksuite Platero AI Hostaway Pricepoint Lead Oracle AI

Zekai Blog

Latest AI news

AI for Hospitality & Tourism

AI for Hotels: Google Leverages Travel in New Ad Strategy

Jul 29, 2026

AI for Hospitality & Tourism

AI for Hotels: IHG Joins Hilton, Marriott with Conversational Search

Jul 29, 2026

AI for Hospitality & Tourism

AI for Hotels: Skift Brings Data + AI Summit to Europe

Jul 26, 2026

AI Directory

Disclaimer

Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Guestwise unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →

Browse by profession

Collections

Company

Guestwise

Before & After

Trusted by 2,100+

Works with your existing stack

Why Hospitality & Tourism choose this tool

Key Use Cases

Frequently asked questions

How does Guestwise integrate with my existing systems?

What kind of ROI can I expect from Guestwise?

Is Guestwise suitable for a single-location restaurant?

Can the AI concierge handle actual bookings?

What is the best AI tool for hospitality marketing automation?

How can AI improve guest retention in my restaurant group?

Start today

Top 10 AI tools in this category

Latest AI news

Guestwise

Before & After

Trusted by 2,100+

Works with your existing stack

Why Hospitality & Tourism choose this tool

Key Use Cases

Frequently asked questions

How does Guestwise integrate with my existing systems?

What kind of ROI can I expect from Guestwise?

Is Guestwise suitable for a single-location restaurant?

Can the AI concierge handle actual bookings?

What is the best AI tool for hospitality marketing automation?

How can AI improve guest retention in my restaurant group?

Start today

Top 10 AI tools in this category

Guestwise Alternatives (2026)

Get Guestwise deal alerts

Latest AI news

About Guestwise

Full Description

Editorial Verdict