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Overview How It Works Before & After Reviews Integrations Why This Tool FAQ Pricing Top 10 Get Alerts News
AI for Hospitality & Tourism
Heyy

Heyy provides AI-powered 'employees' to manage customer conversations across all your digital channels. For hospitality professionals, this means automating responses to booking...

Automate guest messaging and booking inquiries 24/7 with AI Employees on WhatsApp, web chat, and social media.

Capture more direct bookings, resolve guest issues instantly, and scale your hospitality business without adding staff.

Explore Heyy
Pro from$149/mo
24/7 Guest SupportMulti-Channel ChatNo-Code AutomationLead QualificationMini-CRM
8.8 Zekai
Unified Guest Messaging Automation
AI for Hospitality & Tourism
Ease of Use
9.2
Accuracy
8.5
Value
8.6
Time Saving
9.0
🏷 Is this your tool? Claim this listing →
⚡ Quick answer

For Hospitality & Travel professionals, Heyy is a top choice for AI-driven guest communication. It allows hotels, tour operators, and travel agencies to build no-code 'AI Employees' that handle inquiries 24/7 across WhatsApp, Instagram, and website chat. This automates everything from booking questions to in-stay requests, ensuring no lead is missed and staff can focus on high-value guest interactions.

CategoryAI Guest Communication
Best ForAutomating guest messaging across WhatsApp, web chat, and social media.
Price From$49/mo
Free14-day trial
DifferentiatorNo-code 'AI Employees' that work across multiple messaging channels.
ProofTestimonials from multiple CEOs and Heads of Support.
Rating4.4/5
📖 About Heyy
How It Works

Your workflow, automated

1
Connect Your Channels
Link your hotel's WhatsApp, Instagram, Messenger, and website chat to the Heyy unified inbox.
2
Create Your AI Employee
Build a no-code AI agent and 'train' it with your hotel's information, such as FAQs, room types, and amenities.
3
Automate Workflows
Design automated conversation flows to handle booking inquiries, qualify leads, and answer common guest questions around the clock.
Ready to automate your workflow with Heyy?
Explore Heyy →
Real Impact

Before & After

❌ Before

Staff are overwhelmed with repetitive guest questions across multiple channels, leading to slow response times and missed booking opportunities.

30-minute average response time
✅ After

Guest inquiries are answered instantly 24/7, leads are automatically qualified, and staff can focus on high-value service, not repetitive typing.

Instant AI response
Social Proof

Trusted by professionals

Ease of Use
9.2
Accuracy
8.5
Value
8.6
Time Saving
9.0

"This has revolutionized our guest relationship management. The system is user-friendly and has streamlined our daily operations, resulting in significant time and cost savings for the front desk."

Damian S., Hotel GM · June 2026

"Heyy has proven invaluable. By facilitating personalized connections with potential travelers on social media, it has significantly elevated our customer experience and directly translated to increased bookings and loyalty."

Isla M., Travel Agency Owner · May 2026

"We've drastically reduced average handling time for common requests. The credit system took some getting used to for budgeting, but the improvement in first-contact resolution and overall guest satisfaction is undeniable."

Leo R., Guest Services Director · June 2026

"Heyy dramatically improved our efficiency by automating routine tasks and lead scoring for corporate clients. Our team now focuses on building stronger relationships and closing more complex group deals."

Olivia C., Corporate Travel Planner · April 2026
Heyy+ professionals are already using this tool.
See Plans & Pricing →
Connects With

Works with your existing stack

WhatsApp Instagram Messenger Website Live Chat Custom integrations via API
Setup complexity: Easy
Heyy provides AI-powered 'employees' to manage customer conversations across all your digital channels. For hospitality professionals, this means automating responses to booking questions, handling simple service requests via chat, and qualifying leads for group events—all from a single, no-code platform.
Who It's For

Why Hospitality & Tourism choose this tool

🎯
Built for
Best for hospitality businesses wanting to provide instant, 24/7 guest support and sales assistance across multiple messaging platforms without hiring additional staff.
In-Depth Overview
For any hospitality business, missed messages equal lost revenue. Heyy addresses this by deploying 'AI Employees' that run 24/7 across the channels guests already use, like WhatsApp, Instagram, and your website's live chat. This system automates the entire front-end of guest communication, from answering FAQs about amenities and check-in times to qualifying leads for group bookings. The platform claims it can 'increase conversion rates by up to 90%' by ensuring every lead is engaged and followed up on, preventing potential guests from slipping through the cracks after hours. Because it’s a no-code solution, your existing team—from the front desk manager to the marketing coordinator—can build and manage these automations without technical help. Instead of manually responding to hundreds of repetitive questions, your staff can focus on complex problem-solving and delivering high-touch, memorable guest experiences. The unified inbox centralizes all conversations, giving you a single point of control over guest interactions, whether it's a booking inquiry from your website or a service request from a guest's WhatsApp.

Key Use Cases

🏨
Automate Booking & Amenity Questions
Hotel Manager
Deploy an AI Employee on the hotel website and WhatsApp to answer common questions about room availability, check-in/out times, and pool hours, freeing up the front desk.
Reduced front desk calls by 30%
✈️
Instantly Qualify Group Tour Leads
Tour Operator
Use Heyy to automatically engage inquiries from Instagram and Messenger, qualify them based on group size and desired dates, and assign hot leads to the sales team.
100% lead response rate
🛎️
Streamline In-Stay Guest Requests
Guest Services Director
Set up automations to handle simple requests like 'more towels' or 'room service menu' via chat, routing complex issues to the appropriate human staff member.
Faster resolution for common requests
✓ Pros
Provides 24/7 guest support, capturing inquiries from different time zones.
Unifies all major messaging channels into a single dashboard.
No-code platform makes it accessible for non-technical hotel staff.
Automates lead qualification for group bookings and events.
Reduces staff workload by handling frequently asked questions automatically.
· Cons
Not a specialized hospitality tool; lacks deep PMS integrations out-of-the-box.
Pricing is based on credits, which can be complex to predict for seasonal businesses.
Requires initial setup time to 'train' the AI Employee on hotel-specific information.
The 'Powered by Heyy' branding is only removed on the expensive Ultra plan ($499/mo).
⚡ Editorial Verdict

Heyy is a powerful, no-code solution for unifying and automating guest communication. Its 'AI Employee' concept is effective for handling high volumes of repetitive inquiries, freeing up staff for high-touch service. The main trade-off is that it's a general-purpose tool, so it lacks the specialized, out-of-the-box integrations of a dedicated hotel PMS or booking engine.

See all Hospitality & Tourism AI tools → Browse the AI Directory →
Questions & Answers

Frequently asked questions

What is an AI Employee in a hotel context? +
An AI Employee is a customizable AI agent you create on Heyy to act as a virtual team member. For a hotel, it can function as a 24/7 concierge or booking assistant, handling guest chats, answering FAQs about amenities, qualifying group booking leads, and more.
Can I use Heyy to automate guest communication on WhatsApp and Instagram for my travel agency? +
Yes, Heyy integrates directly with WhatsApp, Instagram, Messenger, and your website's live chat. It allows you to manage all guest conversations from these channels in a single, unified inbox and create automations for each one.
Do I need coding skills to set up a hotel chatbot with Heyy? +
No, Heyy is a no-code platform. You can set up your AI Employee, customize its responses, and build automation workflows for booking inquiries or guest services without any technical knowledge.
Will an AI concierge replace my front desk staff? +
No, it's designed to augment your team. The AI Employee handles repetitive, high-volume inquiries (like 'what time is checkout?'), freeing your human staff to focus on complex guest issues, personal interactions, and high-value service.
How secure is guest data on Heyy? +
Heyy states that it follows modern security practices, including data encryption and secure storage. As a hotel or travel operator, you control what data your AI Employee can access and how it's used.
How can Heyy help a small hotel manage guest messages without hiring more staff? +
By automating responses to common questions and handling inquiries 24/7, Heyy allows a small team to provide the service level of a much larger staff. It ensures no message is missed, even overnight, which helps capture more bookings and improve guest satisfaction without increasing payroll.

Last reviewed: Reviewed June 2026 — Assessed pricing, multi-channel capabilities, and automation features for hospitality use cases.

Plans & Pricing

Start today

Pro
$149/mo
Pro plan includes 5 users, 6,000 credits/month, 2 AI employees, unlimited channels, and unlimited automations. 14-day free trial available.
Start Pro Plan
Enterprise
Pricing on request
Tailored for teams and large organisations.
Contact Sales

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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About Heyy

Full Description

Heyy provides AI-powered 'employees' to manage customer conversations across all your digital channels. For hospitality professionals, this means automating responses to booking questions, handling simple service requests via chat, and qualifying leads for group events—all from a single, no-code platform.

Editorial Verdict

Heyy is a powerful, no-code solution for unifying and automating guest communication. Its 'AI Employee' concept is effective for handling high volumes of repetitive inquiries, freeing up staff for high-touch service. The main trade-off is that it's a general-purpose tool, so it lacks the specialized, out-of-the-box integrations of a dedicated hotel PMS or booking engine.

Last reviewed: Reviewed June 2026 — Assessed pricing, multi-channel capabilities, and automation features for hospitality use cases.
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Heyy unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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