LiveChat — AI for Customer Support & Experience

When you manage customer support and website conversions, finding a tool that balances automated replies with human support is a core challenge. LiveChat, developed by the team behind Text, gives you a centralized workspace to manage communications across multiple channels like WhatsApp, Messenger, and your own website. You can watch visitor activity in real time, check which pages shoppers are viewing, and preview cart contents directly inside the conversation window. The platform includes AI agents designed to handle routine inquiries, answer product questions from your help articles, and check order statuses by connecting directly to platforms like Shopify or WooCommerce. For your team, the built-in ticketing system and shared inbox keep quote requests and customer messages organized so nothing slips through the cracks. While you can start with basic live chat and visitor tracking on the Essential plan, scaling teams can access multiple AI agents, detailed revenue tracking reports, and custom routing options. The software operates on a per-user subscription model with a 14-day free trial that requires no credit card, allowing you to test the chat widget and invite colleagues before committing to a paid plan. It also meets security standards including SOC 2 Type 2 auditing, GDPR, and CCPA compliance, alongside WCAG 2.2 AA accessibility requirements for the chat widget.