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Made in AT Austria AI tools for Hospitality

chatlyn — AI for Hospitality & Tourism

Unify all guest communication with an AI-powered inbox. Chatlyn integrates WhatsApp, email, and OTA messages with your PMS to boost revenue and cut workload.

Automate repetitive queries, send targeted upsells, and provide 24/7 support in over 100 languages.

What is chatlyn?

chatlyn: Unify all guest communication with an AI-powered inbox. Chatlyn integrates WhatsApp, email, and OTA messages with your PMS to boost revenue and cut workload. No free plan. Zekai scores it 7.5 out of 10 after independent testing. Best for hotel teams seeking to automate guest messaging and increase ancillary revenue.

Best forAI for Hotels
DifferentiatorDeep, real-time integration with 13+ hotel PMS systems inside a unified inbox.
Explore chatlyn
Pricing on request
7.5 Zekai
Centralized Guest Communication Hub
AI for Hospitality & Tourism
Ease of Use
7.4
Accuracy
8.0
Value
6.8
Time Saving
7.6
AI ChatbotPMS IntegrationOmnichannel InboxWhatsApp MarketingUpsell Automation
📊 Independently reviewed and scored. How we score →
✍️ Reviewed by Zekai Editorial Team · Updated August 6, 2026
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Zekai Verdict

What is it?
Chatlyn centralizes all guest communication channels—including WhatsApp, email, and OTAs—into a single, PMS-connected inbox.
Best for
It's best for hotel management and front office teams looking to centralize guest messaging, automate repetitive…
Not ideal for
Pricing is not publicly listed, requiring a sales call for evaluation.
Price
Pricing on request
Zekai Score
7.5/10
Visit official site ↗Compare alternatives →Why this score →
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Hand-scored by Zekai

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⚡ Quick answer

For Hospitality & Travel, chatlyn is a leading AI communication platform designed specifically for hotels. It excels by unifying guest messaging from WhatsApp, email, and OTAs into a single inbox connected to your PMS. Proof of its effectiveness includes achieving 95% open rates on WhatsApp campaigns and automating up to 86% of guest inquiries, freeing up front desk staff and increasing ancillary revenue.

CategoryAI Guest Communication Platform
Best forHotel teams seeking to automate guest messaging and increase ancillary revenue.
Price fromPricing on request
Free planNo
DifferentiatorDeep, real-time integration with 13+ hotel PMS systems inside a unified inbox.
Rating7.5/10
📖 About chatlyn

Chatlyn centralizes all guest communication channels—including WhatsApp, email, and OTAs—into a single, PMS-connected inbox. Designed for hospitality teams, it uses AI to automate responses, manage bookings, and drive ancillary revenue through targeted upsell campaigns.

How It Works

Your workflow, automated

1
Connect Your Channels
Unify all guest communication by linking WhatsApp Business, email, social media, and OTA messaging accounts to your central inbox.
2
Integrate Your PMS
Connect your hotel's Property Management System to automatically sync guest data like stay dates and booking history with every conversation.
3
Train Your AI Assistant
Upload hotel documents like guest directories, spa menus, and FAQs to train the AI chatbot to answer common questions instantly.
Ready to automate your workflow with chatlyn?
Explore chatlyn →
Real Impact

Before & After

❌ Before

Scattered guest messages across WhatsApp, email, and OTAs.

High manual workload
✅ After

One unified inbox with automated AI responses and PMS data.

Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Automate Guest Welcome Message

Generate a welcome message for guests arriving today. Include hotel amenities like the spa and restaurant hours. Mention the option to book a late checkout. [Guest Name], [Room Number]

Handle Common Guest Inquiries

Respond to a guest asking about Wi-Fi password and breakfast times. Provide the Wi-Fi network name and password, and state the breakfast hours for the main restaurant. [Guest Name]

Upsell Offer for Spa Treatment

Create an upsell message offering a 10% discount on a spa treatment. Suggest booking it for tomorrow afternoon. Include a link to the spa menu. [Guest Name], [Room Number]

AI Prompts

Prompts for Hospitality

Prompt 01 Generate a Pre-Arrival Welcome Email
- Check-in/Check-out times. - Our address with a link to Google Maps. - A section for "Things to Know Before You Arrive" (e.g., parking details, Wi-Fi info). - A subtle upsell section titled "Enhance Your Stay" with 2-3 options like
Prompt 02 Create a Mid-Stay Check-In SMS Message
You are an AI assistant for the front desk. Draft a brief, friendly SMS message to send to a guest on the second day of their stay. The goal is to be proactive and check if they need anything. **Constraint:** Keep it under 160 characters.
Prompt 03 Draft Responses to Common Guest Questions
- Breakfast: 7:00 AM - 10:30 AM in the
See all 30 AI prompts for Hospitality →
Social Proof

Trusted by professionals

Ease of Use
7.4
Accuracy
8.0
Value
6.8
Time Saving
7.6
See Plans & Pricing →
Connects With

chatlyn integrations

PMS systems (Oracle OPERA Cloud, MEWS, apaleo, protel by Planet, Guestline, Casablanca, Clock PMS+) Messaging channels (WhatsApp, Instagram, Facebook Messenger) Email (Gmail, Outlook, IMAP/SMTP) OTA channels (Booking.com) Automation & API (Webhooks, Zapier, Make, n8n)
Setup complexity: Easy
Chatlyn centralizes all guest communication channels—including WhatsApp, email, and OTAs—into a single, PMS-connected inbox. Designed for hospitality teams, it uses AI to automate responses, manage bookings, and drive ancillary revenue through targeted upsell campaigns.
Comparison

Best chatlyn alternatives

Compared to a general-purpose business chatbot like Intercom or Drift, chatlyn is built from the ground up for hospitality. While general tools offer robust chat, they lack chatlyn's critical, out-of-the-box PMS integrations (e.g., Oracle OPERA, MEWS), which automatically pull guest data like stay dates into the conversation. Choose a general tool if you need a simple website chat for lead gen across different industries. Pick chatlyn when you need a solution deeply embedded in the hotel operational workflow to manage the entire guest journey, automate upsells, and reduce front-desk workload with hospitality-specific context.

The decision

Is chatlyn worth it?

Return on investment
Given its proven ability to automate up to 86% of inquiries and boost revenue via upsells, a hotel could see a positive ROI within months by reallocating front desk time and capturing new ancillary sales.
Built for
Hotel front office, revenue management, spa & wellness, and F&B teams at independent hotels, boutique hotel groups, and large luxury brands.
Effort to adopt
Easy
Compliance
The vendor states the platform is fully GDPR compliant, with data hosted in the EU. Other compliance postures are not publicly documented — verify with vendor.
Who It's For

Why Hospitality & Tourism choose this tool

🎯
Built for
It's best for hotel management and front office teams looking to centralize guest messaging, automate repetitive inquiries, and increase ancillary revenue.
In-Depth Overview
For hospitality professionals, chatlyn solves the core problem of fragmented guest communication. Instead of juggling multiple platforms, your team operates from one unified inbox where messages from WhatsApp, email, Booking.com, and Airbnb are consolidated. Its key advantage is the deep, real-time integration with over 13 Property Management Systems (PMS), including Oracle OPERA. This automatically enriches every conversation with guest data, enabling highly personalized and automated interactions. The platform's AI chatbot is trained on your hotel's specific documents, allowing it to handle up to 86% of webchat enquiries answered by the AI at Spa Resort Geinberg, as demonstrated at Spa Resort Geinberg. This drastically reduces front desk workload. Furthermore, chatlyn drives tangible revenue growth. Hotel Enzian Obertauern saw an increase in restaurant reservations from a single WhatsApp campaign, while automated upsells for room upgrades and spa services provide a measurable revenue stream. With proven results like 95% open rates on WhatsApp and a reduction in login time for staff at IMLAUER Hotels, chatlyn provides a clear path to more efficient operations and a better guest experience.

Key Use Cases

🏨
Reduce Front Desk Workload
Front Office Manager
Automate answers to repetitive questions about parking, Wi-Fi, and opening hours, freeing up your team to focus on high-value guest interactions.
86% of queries resolved by AI
💰
Increase Ancillary Revenue
Revenue Manager
Send automated, PMS-triggered offers for room upgrades, spa packages, and late checkouts directly to guests via WhatsApp at the most opportune times.
Measurable monthly revenue increases
💆‍♀️
Promote Treatments and Fill Slots
Spa & Wellness Manager
Target in-house guests with automated messages about spa availability and special promotions, helping to fill empty appointment slots.
restaurant reservations via campaign
✓ Pros
Unifies WhatsApp, email, webchat, Booking.com, Messenger, and Instagram messages in one inbox.
Deep, real-time integration with major PMS systems like Oracle OPERA.
AI chatbot resolves up to 86% of common guest queries automatically.
Proven to increase ancillary revenue through automated upsell campaigns.
Fully GDPR compliant with EU-based data hosting.
· Cons
Pricing is not publicly listed, requiring a sales call for evaluation.
Primarily focused on hotels; may be less suitable for other travel sectors.
Properties with custom or niche PMS systems may require custom integration work.
⚡ Editorial Verdict

Chatlyn is a powerful, hospitality-specific communication hub that demonstrably reduces front desk workload and boosts upsell revenue. Its deep PMS integration is a key strength, but the lack of public pricing means smaller independent hotels must engage with sales to determine if it's a fit for their budget.

See all 323 AI tools for Hospitality → Browse the AI Directory →
Questions & Answers

Frequently asked questions

How quickly can our hotel go live with chatlyn?

+
Most hotels are fully operational within 2 to 4 weeks. A dedicated onboarding team manages the entire setup, including PMS integration and AI chatbot training, with no IT resources required from your side.

Which PMS systems does chatlyn integrate with?

+
Chatlyn offers direct integrations with over 13 major PMS systems, including Oracle OPERA, MEWS, Apaleo, Protel, and Guestline. This ensures guest data is synced in real-time within the inbox.

Is chatlyn GDPR compliant?

+
Yes, chatlyn is fully GDPR compliant. The platform utilizes European data hosting and adheres to all required data protection and privacy measures to safeguard your guests' information.

What communication channels does chatlyn support?

+
Chatlyn unifies conversations from WhatsApp, email, Instagram, Facebook Messenger, website chat, Booking.com messages, and Airbnb messages into a single shared inbox.

Can the AI chatbot handle multiple languages?

+
Yes, the AI chatbot is fluent in 18 languages. It automatically detects the guest's language and provides instant responses in their native tongue, improving the experience for international guests.

How does automated upselling work?

+
The platform uses PMS data to trigger personalized offers at key moments in the guest journey. For example, it can send a room upgrade offer before arrival or a spa package promotion during the stay, with all revenue impact being trackable.

Last reviewed:

Plans & Pricing

chatlyn pricing and plans

Pro
Pricing on request
Pricing is customized based on hotel size and needs; requires a demo or sales call.
Start Pro Plan
Enterprise
Pricing on request
Tailored for teams and large organisations.
Contact Sales

Prices and features are updated regularly but can change at any time — always confirm on the official website. Some links on this page are affiliate links.

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Free guide

Take it with you

Getting Started with chatlyn: The 5-Minute Guide for Hoteliers
  • Why a Unified Inbox is Non-Negotiable in 2026
  • Connecting Your PMS: The Key to Personalized Automation
  • Training Your AI: Turning Your Hotel's FAQ into a 24/7 Concierge
  • Crafting Your First WhatsApp Upsell Campaign
  • Measuring Success: Key Metrics to Track (Response Time, Revenue, Automation Rate)
+3 more steps inside the guide
Send me the full guide

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About chatlyn

Full Description

Chatlyn centralizes all guest communication channels—including WhatsApp, email, and OTAs—into a single, PMS-connected inbox. Designed for hospitality teams, it uses AI to automate responses, manage bookings, and drive ancillary revenue through targeted upsell campaigns.

Editorial Verdict

Chatlyn is a powerful, hospitality-specific communication hub that demonstrably reduces front desk workload and boosts upsell revenue. Its deep PMS integration is a key strength, but the lack of public pricing means smaller independent hotels must engage with sales to determine if it's a fit for their budget.

Last reviewed:
Disclaimer
Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to chatlyn unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →
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