chatlyn

Chatlyn centralizes all guest communication channels—including WhatsApp, email, and OTAs—into a single, PMS-connected inbox. Designed for hospitality teams, it uses AI to...

Unify all guest communication with an AI-powered inbox. Chatlyn integrates WhatsApp, email, and OTA messages with your PMS to boost revenue and cut workload.

Automate repetitive queries, send targeted upsells, and provide 24/7 support in over 100 languages.

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Pricing on request

AI ChatbotPMS IntegrationOmnichannel InboxWhatsApp MarketingUpsell Automation

8.9 Zekai

Centralized Guest Communication Hub

AI for Hospitality & Tourism

Ease of Use

8.5

Accuracy

9.2

Value

8.2

Time Saving

9.5

1,000+ hotelsUsers

8.9/10Zekai Score

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⚡ Quick answer

For Hospitality & Travel, chatlyn is a leading AI communication platform designed specifically for hotels. It excels by unifying guest messaging from WhatsApp, email, and OTAs into a single inbox connected to your PMS. Proof of its effectiveness includes achieving 95% open rates on WhatsApp campaigns and automating up to 86% of guest inquiries, freeing up front desk staff and increasing ancillary revenue.

CategoryAI Guest Communication Platform

Best ForHotel teams seeking to automate guest messaging and increase ancillary revenue.

Price FromPricing on request

FreeNo

DifferentiatorDeep, real-time integration with 13+ hotel PMS systems inside a unified inbox.

ProofTrusted by 1,000+ hotels; case studies show 86% query automation and +38% reservation increases.

Rating4.5/5

📖 About chatlyn

Chatlyn centralizes all guest communication channels—including WhatsApp, email, and OTAs—into a single, PMS-connected inbox. Designed for hospitality teams, it uses AI to automate responses, manage bookings, and drive ancillary revenue through targeted upsell campaigns.

How It Works

Your workflow, automated

1

Connect Your Channels

Unify all guest communication by linking WhatsApp Business, email, social media, and OTA messaging accounts to your central inbox.

2

Integrate Your PMS

Connect your hotel's Property Management System to automatically sync guest data like stay dates and booking history with every conversation.

3

Train Your AI Assistant

Upload hotel documents like guest directories, spa menus, and FAQs to train the AI chatbot to answer common questions instantly.

Real Impact

Before & After

❌ Before

Scattered guest messages across WhatsApp, email, and OTAs.

High manual workload

✅ After

One unified inbox with automated AI responses and PMS data.

54% less time on logins

Social Proof

Trusted by 1,000+ hotels

1,000+ hotels professionals using this tool

Ease of Use

8.5

Accuracy

9.2

Value

8.2

Time Saving

9.5

"The unified inbox is a game-changer. Having WhatsApp, email, and Booking.com messages in one place, connected to our PMS, has made our team so much more efficient."

Daniela E., Front Office Lead · June 2026

"The automated upselling campaigns generate significant ancillary revenue every month. It's fantastic to see room upgrades and spa packages booked automatically."

Bernhard S., Director of Operations · May 2026

"The AI is a lifesaver for common questions, and response times are incredible. However, training it for very specific, nuanced package details took more fine-tuning than we initially expected."

Christophe L., Director of Quality · April 2026

"Automating 85% of enquiries gives my team the breathing room to focus on the personal touches that define our hospitality. Our guests get instant answers, and my team is less stressed."

Elisabeth V., Hotel Owner · March 2026

Connects With

Works with your existing stack

PMS systems (Oracle OPERA, MEWS, Apaleo, Protel, Clock PMS, Guestline) Messaging channels (WhatsApp, Instagram, Facebook Messenger) Email (Gmail, Outlook, IMAP/SMTP) OTA channels (Booking.com, Airbnb) Automation & API (Webhooks, Zapier, Make, n8n)

Setup complexity: Easy

Chatlyn centralizes all guest communication channels—including WhatsApp, email, and OTAs—into a single, PMS-connected inbox. Designed for hospitality teams, it uses AI to automate responses, manage bookings, and drive ancillary revenue through targeted upsell campaigns.

Who It's For

Why Hospitality & Tourism choose this tool

🎯

Built for

It's best for hotel management and front office teams looking to centralize guest messaging, automate repetitive inquiries, and increase ancillary revenue.

In-Depth Overview

For hospitality professionals, chatlyn solves the core problem of fragmented guest communication. Instead of juggling multiple platforms, your team operates from one unified inbox where messages from WhatsApp, email, Booking.com, and Airbnb are consolidated. Its key advantage is the deep, real-time integration with over 13 Property Management Systems (PMS), including Oracle OPERA. This automatically enriches every conversation with guest data, enabling highly personalized and automated interactions. The platform's AI chatbot is trained on your hotel's specific documents, allowing it to handle up to 86% of repetitive queries 24/7, as demonstrated at Spa Resort Geinberg. This drastically reduces front desk workload. Furthermore, chatlyn drives tangible revenue growth. Hotel Enzian Obertauern saw a 38% increase in restaurant reservations from a single WhatsApp campaign, while automated upsells for room upgrades and spa services provide a measurable revenue stream. With proven results like 95% open rates on WhatsApp and a 54% reduction in login time for staff at IMLAUER Hotels, chatlyn provides a clear path to more efficient operations and a better guest experience.

Key Use Cases

🏨

Reduce Front Desk Workload

Front Office Manager

Automate answers to repetitive questions about parking, Wi-Fi, and opening hours, freeing up your team to focus on high-value guest interactions.

86% of queries resolved by AI

💰

Increase Ancillary Revenue

Revenue Manager

Send automated, PMS-triggered offers for room upgrades, spa packages, and late checkouts directly to guests via WhatsApp at the most opportune times.

Measurable monthly revenue increases

💆‍♀️

Promote Treatments and Fill Slots

Spa & Wellness Manager

Target in-house guests with automated messages about spa availability and special promotions, helping to fill empty appointment slots.

+38% restaurant reservations via campaign

✓ Pros

Unifies WhatsApp, email, Booking.com, and Airbnb messages in one inbox.

Deep, real-time integration with major PMS systems like Oracle OPERA.

AI chatbot resolves up to 86% of common guest queries automatically.

Proven to increase ancillary revenue through automated upsell campaigns.

Fully GDPR compliant with EU-based data hosting.

· Cons

Pricing is not publicly listed, requiring a sales call for evaluation.

Primarily focused on hotels; may be less suitable for other travel sectors.

Properties with custom or niche PMS systems may require custom integration work.

⚡ Editorial Verdict

Chatlyn is a powerful, hospitality-specific communication hub that demonstrably reduces front desk workload and boosts upsell revenue. Its deep PMS integration is a key strength, but the lack of public pricing means smaller independent hotels must engage with sales to determine if it's a fit for their budget.

Questions & Answers

Frequently asked questions

How quickly can our hotel go live with chatlyn? +

Most hotels are fully operational within 2 to 4 weeks. A dedicated onboarding team manages the entire setup, including PMS integration and AI chatbot training, with no IT resources required from your side.

Which PMS systems does chatlyn integrate with? +

Chatlyn offers direct integrations with over 13 major PMS systems, including Oracle OPERA, MEWS, Apaleo, Protel, and Guestline. This ensures guest data is synced in real-time within the inbox.

Is chatlyn GDPR compliant? +

Yes, chatlyn is fully GDPR compliant. The platform utilizes European data hosting and adheres to all required data protection and privacy measures to safeguard your guests' information.

What communication channels does chatlyn support? +

Chatlyn unifies conversations from WhatsApp, email, Instagram, Facebook Messenger, website chat, Booking.com messages, and Airbnb messages into a single shared inbox.

Can the AI chatbot handle multiple languages? +

Yes, the AI chatbot is fluent in over 100 languages. It automatically detects the guest's language and provides instant responses in their native tongue, improving the experience for international guests.

How does automated upselling work? +

The platform uses PMS data to trigger personalized offers at key moments in the guest journey. For example, it can send a room upgrade offer before arrival or a spa package promotion during the stay, with all revenue impact being trackable.

Last reviewed: Reviewed June 2026 — Assessed AI chatbot capabilities, PMS integrations, and omnichannel inbox features for hotel teams.

Plans & Pricing

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Pro

Pricing on request

Pricing is customized based on hotel size and needs; requires a demo or sales call.

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Enterprise

Pricing on request

Tailored for teams and large organisations.

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Hospitality & Tourism

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Compare	chatlyn	ReplyOnTheFly	Beyond
Zekai Score	8.9/10	9.4/10	9.3/10
Rating	4.5/5	4.7/5	4.7/5
Pricing	Pricing on request	$9.99/mo	Pricing on request
Free tier	No	Yes	No
Best for	It's best for hotel management and front office te…	यह उन आतिथ्य व्यवसायों के लिए सबसे अच्छा है जिन्हे…	Esta herramienta es ideal para operadores de alqui…