Viqal — AI for Hospitality & Tourism

Automate guest messaging via WhatsApp and SMS, handling over 80% of inquiries without staff intervention.

Viqal's AI Operator connects to your PMS to not just answer, but take action on guest requests, from booking spa services to extending stays.

What is Viqal?

Viqal: Automate guest messaging via WhatsApp and SMS, handling over 80% of inquiries without staff intervention. No free plan. Zekai scores it 7.7 out of 10 after independent testing. Best for automating guest service with direct PMS actions.

Best forAI for Hotels

DifferentiatorTakes action in the PMS, not just answers questions.

Explore Viqal

7.7 Zekai

Automates guest service actions.

AI for Hospitality & Tourism

Ease of Use

7.2

Accuracy

8.4

Value

7.2

Time Saving

7.6

PMS IntegrationWhatsApp AutomationAutomated UpsellingTeam Inbox24/7 AI Assistant

📊 Independently reviewed and scored. How we score →

✍️ Reviewed by Zekai Editorial Team · Updated August 6, 2026

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Zekai Verdict

What is it?: Viqal is an AI-powered guest messaging platform for hotels that automates communication via WhatsApp, SMS, and other channels.
Best for: Viqal is best for hotel operators seeking to automate guest communication and increase ancillary revenue by using an AI…
Not ideal for: Message delivery fees for WhatsApp and SMS are an additional cost on top of the subscription.
Price: €0
Zekai Score: 7.7/10

Visit official site ↗Compare alternatives →Why this score →

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⚡ Quick answer

For Hospitality & Travel professionals, Viqal is a top-tier AI assistant because it moves beyond simple answers to take direct action within a hotel's Property Management System (PMS). It can automatically handle over 80% of guest inquiries, process upsells like late checkouts, and execute tasks like extending a reservation, saving staff over hours per month and generating ancillary revenue directly from guest chats on WhatsApp.

CategoryAI Guest Communication

Best forAutomating guest service with direct PMS actions

Price from€0

Free planNo

DifferentiatorTakes action in the PMS, not just answers questions.

Rating7.7/10

📖 About Viqal

Viqal is an AI-powered guest messaging platform for hotels that automates communication via WhatsApp, SMS, and other channels. It integrates directly with your PMS to handle inquiries, process requests like late checkouts, and manage upsell opportunities. The system resolves up to 85% of guest questions automatically, handing off complex issues to staff with full context.

How It Works

Your workflow, automated

Connect Your PMS

Integrate Viqal with your existing Property Management System like Mews or Cloudbeds to give the AI access to live availability, guest data, and booking info.

Configure AI Operator & Campaigns

Set up automated replies for common questions and create proactive WhatsApp campaigns triggered by the guest's stay timeline (e.g., pre-arrival info).

Manage Conversations & Upsells

Monitor all guest conversations in the unified Team Inbox. The AI handles most requests and upsells, escalating to your team with full context when needed.

Ready to automate your workflow with Viqal?

Explore Viqal →

Real Impact

Before & After

❌ Before

Front desk is overwhelmed with repetitive guest questions via phone and email.

✅ After

Guest inquiries are handled instantly 24/7 on WhatsApp, with staff only involved for escalated issues.

85% of inquiries auto-resolved

Prompt Templates

Try it with these prompts

Copy any prompt and paste it directly into the tool.

Automate Guest Check-in Message

Draft a welcome message for guests arriving today. Include check-in time and offer to hold their bags if they arrive early. Ensure the tone is friendly and helpful.

Handle Late Checkout Request

A guest is requesting a late checkout. Check current availability and inform them of any associated fees. Offer to add the request to their folio if approved.

Upsell Spa Services

Propose a spa treatment to a guest. Mention a specific service and its price. Ask if they would like to book it and charge it to their room folio.

AI Prompts

Prompts for Hospitality

Prompt 01 Create a Mid-Stay Check-In SMS Message

You are an AI assistant for the front desk. Draft a brief, friendly SMS message to send to a guest on the second day of their stay. The goal is to be proactive and check if they need anything. Constraint: Keep it under 160 characters.

Prompt 02 Script for a Late Check-Out Offer Call

You are a front desk agent training a new team member. Write a short, polite script for calling a guest in their room on the morning of their departure to offer a paid late check-out. Context: It's 9:00 AM.

Prompt 03 Analyze Booking Pace for an Upcoming Period

Date, DayOfWeek, Occupancy_OnTheBooks_%, ADR_OnTheBooks_$, Pickup_Last7Days_#

See all 17 AI prompts for Hospitality →

Social Proof

Trusted by professionals

Ease of Use

7.2

Accuracy

8.4

Value

7.2

Time Saving

7.6

See Plans & Pricing →

Connects With

Viqal integrations

Mews Protel Cloudbeds Kross Booking Wubook Webhotelier Booking Experts WhatsApp RCS SMS

Setup complexity: Intermediate

Comparison

Best Viqal alternatives

While alternatives like Asksuite or HiJiffy also offer AI-powered guest communication, Viqal's key differentiator is its ability to 'act' rather than just 'answer'. Where other chatbots might deflect a request to extend a stay to the front desk, Viqal integrates directly with your PMS to check availability, calculate the price, update the reservation, and post the charge to the folio—all automatically. Choose Viqal when your primary goal is deep automation that reduces staff workload and executes revenue-generating tasks. Opt for an alternative if you need a simpler Q&A bot without deep PMS write-access.

Choose a simpler guest messaging app if you don't need deep PMS integration for automated actions.

Select a broader hotel operations platform if you need features beyond guest communication, like digital check-in or keyless entry.

Opt for a generic support desk like Zendesk if your needs are not hospitality-specific and you manage multiple business types.

The decision

Is Viqal worth it?

Return on investment

For a 100-room hotel, the €149/mo 'Automation' plan can save over 118 staff hours and generate an average of €6,000 in monthly upsell revenue, delivering significant ROI.

Built for

Hotel managers, front desk managers, operations directors, and revenue managers at independent hotels, boutique properties, and hotel groups.

Effort to adopt

Intermediate

Compliance

Viqal is GDPR compliant and offers EU data hosting. A public Data Processing Agreement (DPA) is available.

Who It's For

Why Hospitality & Tourism choose this tool

🎯

Built for

Viqal is best for hotel operators seeking to automate guest communication and increase ancillary revenue by using an AI that acts on requests within the PMS.

In-Depth Overview

Viqal stands apart from generic hotel chatbots by its core philosophy: 'Actions, not just answers.' While other tools deflect complex requests to staff, Viqal integrates directly with your Property Management System (PMS) to execute tasks autonomously. If a guest asks to extend their stay, Viqal checks live PMS availability, calculates the price, updates the reservation, and posts the charge to the guest's folio without human intervention. This deep integration is its primary value. The proof is in the numbers reported by the company: an average of 85% of all guest inquiries are auto-resolved, saving a typical room property staff hours per month. Furthermore, by proactively offering services within the guest's preferred channel (WhatsApp, with its 98% open rate), Viqal generates a median of € per room per month in incremental upsell revenue. For hoteliers tired of chatbots that just create more work for the front desk, Viqal offers a closed-loop automation solution that demonstrably saves time and drives revenue.

Key Use Cases

🏨

Reduce front desk workload by 100+ hours/month

Hotel Manager

Automate responses to repetitive questions about check-in, WiFi, and parking. Free up staff to focus on high-value guest interactions and complex issues.

85% of inquiries auto-resolved

💰

Increase ancillary revenue from every conversation

Revenue Manager

Proactively offer late checkouts, spa bookings, and F&B upgrades within the guest's WhatsApp thread. Track revenue generated directly from the AI assistant.

€/room/mo avg. upsell

🌟

Deliver instant, consistent 24/7 service

Guest Experience Director

Ensure every guest gets an immediate, accurate answer, day or night. Eliminate inconsistent replies from different staff members and improve review scores.

24/7 guest coverage

✓ Pros

Takes direct action in the PMS (e.g., extends stays, posts charges).

Automates up to 85% of guest inquiries, saving significant staff hours.

Drives measurable upsell revenue directly from chat conversations.

Communicates on high-engagement channels like WhatsApp (98% open rate).

Unlimited user seats on all plans, avoiding per-agent pricing.

· Cons

Message delivery fees for WhatsApp and SMS are an additional cost on top of the subscription.

Pricing is tiered by room count, which may be less cost-effective for very small properties.

Requires integration with a supported PMS to unlock full 'action' capabilities.

The Enterprise plan for multi-property management is custom-priced, requiring a sales call.

⚡ Editorial Verdict

Viqal is a powerful automation tool that goes beyond simple Q&A to execute tasks directly in your PMS, saving significant staff time and driving real upsell revenue. Its strength is its deep integration and action-oriented design. The main trade-off is that message delivery fees from Meta (WhatsApp) and SMS carriers are an additional, variable cost on top of the subscription.

See all 348 AI tools for Hospitality → Browse the AI Directory →

Questions & Answers

Frequently asked questions

How is Viqal's pricing determined?

Viqal's pricing is based on the number of rooms at your property. This volume-based structure ensures that the price per unit automatically decreases for larger hotels. All plans include unlimited user seats and messages.

Are there any hidden fees?

No. Viqal does not charge setup fees. Onboarding, PMS connection, and AI tuning are included in all tiers. However, message delivery fees from carriers like WhatsApp are billed separately.

What makes Viqal different from a generic hotel chatbot?

Unlike generic chatbots that only answer questions, Viqal takes action. It integrates with your hotel's PMS to perform tasks like extending reservations, pricing services live, and posting charges to the guest's folio automatically, without staff intervention.

Which PMS systems does Viqal integrate with?

Viqal offers live integrations with major PMS providers including Mews, Protel, Cloudbeds, Kross Booking, Wubook, Webhotelier, and Booking Experts, with more available.

Can Viqal help increase hotel revenue?

Yes. Viqal is designed to drive ancillary revenue by surfacing upsell opportunities like late checkouts and F&B upgrades directly in the guest's chat thread.

Can Viqal handle guest communication for a hotel group?

Yes, Viqal offers an Enterprise plan specifically for hotel groups or properties with over 500 rooms. This plan includes multi-property management, custom integrations, and a branded WhatsApp account.

Last reviewed: June 2026 — Pricing, features, and PMS integrations were assessed against the official website.

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Viqal Alternatives (2026)

The best alternatives to Viqal — every tool below is reviewed and scored by Zekai.

Compare	Viqal	PriceLabs	Chekin
Zekai Score	7.7/10	9.4/10	9.3/10
Pricing	€0	—	From 5.95 € per property/month
Free tier	No	No	No
Best for	Viqal is best for hotel operators seeking to automate guest communication and increase…	Hospitality professionals managing one to thousands of properties who need to automate…	It's best for hospitality managers looking to automate guest registration, legal…

PriceLabs Chekin Guesty Toast POS & Restaurant Management TravelPerk Navan TripIt Cloudbeds

Free guide

Take it with you

Automate 85% of repetitive guest questions (check-in, WiFi, parking).
Increase ancillary revenue with automated, in-thread upselling.
Integrate directly with your PMS (Mews, Cloudbeds, and more).

Communicate with guests on their preferred channel: WhatsApp.
Free up your front desk to focus on high-value guest experiences.

+4 more steps inside the guide

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Disclaimer

Zekai is an independent AI tools directory. We are not affiliated with, endorsed by, or officially connected to Viqal unless clearly stated. All product names, logos, and brands are the property of their respective owners and are used for identification purposes only. The information on this page — including pricing, features, and availability — is general information, may have changed since our last review, and is not professional advice. Zekai Scores and verdicts are our editorial opinion. Some outbound links are affiliate links that may earn us a commission at no extra cost to you. Spotted outdated or incorrect information? Request a correction →

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Viqal — AI for Hospitality & Tourism

Top AI for Hospitality & Tourism picks

Your workflow, automated

Before & After

Try it with these prompts

Prompts for Hospitality

Trusted by professionals

Viqal integrations

Best Viqal alternatives

Is Viqal worth it?